About Amrood Labs

We use state of art technology stacks coupled with decades of industry experience to help make your Web products successful.Our Mobile App Development services yield highly Interactive & Innovative Mobile Apps, No matter the choice of platform.Our Cloud Services provide scalable, secure, and innovative cloud solutions tailored to your business needs, no matter the platform or infrastructure.Our AI services provide smart automation, data insights, and custom AI solutions to enhance your business.We have a team with a deep understanding of customer behaviors, always reshaping the way we imagine, conceive and develop products and services.

Locations

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Headquarter
  • Location

    1007n Orange Street Wilmington Delaware United States 19801

Focus Area

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Amrood Labs's Technical Expertise

Javascript 30%
Python 15%
Node.js 25%
Ruby on Rails 30%

Focus Client

  • Small Business (<$100000) 50%
  • Medium Business ($100001 - $500000) 30%
  • Large Business (>$500000) 20%

Amrood Labs's Industry Expertise

  • Enterprise 35%
  • Healthcare & Medical 20%
  • Information Technology 20%
  • Government 15%
  • Education 10%

Portfolio

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SNOWGUM

OPPORTUNITY Snowgum, established in 1926, faced a sudden shift in 2020 when Victorian lockdowns forced them to pivot from in-store retail to a fully online model. With outdated customer support systems and limited e-commerce capabilities, they were unprepared for the surge in demand and needed a modern digital solution — fast. APPROACH We partnered with Snowgum to implement an omni-channel customer experience solution built on AWS and Amazon Connect. The project had a tight timeline and required: Rapid deployment of digital communication tools — voice, webchat, email Full integration with Snowgum’s custom Stamina CRM Real-time analytics and agent workflow tools for remote operations SOLUTION Email routing module tied to CRM workflows for efficient ticket creation CRM Screen-Pops displaying customer data during calls Reporting & Analytics on agent performance, call times, abandonment rates Webchat functionality for seamless customer assistance. IMPACT 20% faster call resolution and significantly fewer abandoned calls. 5× more call handling capacity thanks to omni-channel routing Seamless remote operations, enabling agents to work from home during lockdowns Improved customer service visibility, with real-time CRM insights enabling proactive support and upsell opportunities Read More

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Industry

Enterprise

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Budget

$10001 to $50000 USD

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Timeline

Ongoing

SNOWGUM

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