Country
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1990
< $25/hr
250 - 999
United States
ASi is a state-of-the-art call center, a wholly-owned subsidiary of GE Appliances, a Haier Company. Founded in 1990, its primary purpose was to deliver exceptional customer service to GE Appliances' expanding customer base.
Headquartered in Memphis, Tennessee, and with a facility in Rapid City, South Dakota, ASi has a total of approximately 650 employees nationwide, spread across both locations.
Our mission is to provide consumers with the highest quality service, while also delivering an exceptional experience. As ASi Consumer Advocates, we strive to build a connection with our consumers, supporting them in a positive, efficient, and creative manner to reasonably and satisfactorily resolve their concerns.
We don't see ourselves as simply call takers, but rather as problem solvers, solution seekers, listeners, and advocates. This approach allows us to provide more than just customer service – we aim to make a meaningful difference in our consumers' lives.
Explore ASI office locations and service areas.
6419 Shelby View Drive Suite 110 Memphis Tennessee United States 38132
(901) 387-4000
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What does ASI do?
ASI provides contact center services, including customer experience, sales, and back-office solutions, to help businesses grow and improve their operations.
Which industries does ASI serve?
ASI serves various industries, including healthcare, finance, retail, and technology, among others, as stated on their website.
What services does ASI offer?
ASI offers customer experience, sales, and back-office solutions, including chat, email, and social media support, as well as sales and lead generation services.
Where is ASI located?
ASI has locations in the United States, the Philippines, and other countries, as listed on their website.
What technologies does ASI specialize in?
ASI specializes in cloud-based contact center solutions, including Amazon Connect, Genesys, and Five9, among others.
Does ASI offer dedicated developers?
Yes, ASI offers dedicated developers and teams to support clients' specific needs and projects.
How can clients contact ASI?
Clients can contact ASI through their website, phone, or email, as listed on their contact page.
What makes ASI different?
ASI's flexible engagement models, expertise in cloud-based contact center solutions, and commitment to delivering exceptional customer experiences set them apart from other companies.
What engagement models does ASI offer?
ASI offers flexible engagement models, including dedicated teams, co-sourced teams, and outsourced teams, to suit clients' specific needs.
Does ASI work with startups?
Yes, ASI works with startups and small to medium-sized businesses to help them grow and improve their operations.
Does ASI serve enterprise clients?
Yes, ASI serves large enterprises and multinational corporations with complex contact center needs.
Does ASI provide maintenance and support?
Yes, ASI provides ongoing maintenance and support to ensure clients' contact center solutions run smoothly and efficiently.
How long has ASI been in business?
ASI has been in business for over 30 years, as stated on their website.
What is ASI's development process?
ASI's development process involves a collaborative approach with clients to understand their needs and deliver tailored solutions that meet their goals.
Does ASI have client testimonials?
Yes, ASI has client testimonials and case studies on their website that demonstrate their expertise and success in delivering contact center solutions.
What certifications or partnerships does ASI have?
ASI has various certifications and partnerships, including Amazon Connect and Genesys certifications, as listed on their website.
What types of projects has ASI completed?
ASI has completed various projects, including contact center implementation, sales and lead generation, and customer experience improvement, among others, as showcased on their case studies.
Is ASI a good fit for my business?
ASI may be a good fit for your business if you're looking for flexible contact center solutions, expertise in cloud-based technologies, and a commitment to delivering exceptional customer experiences.
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