Astonous

Challenge Tap N Go, a leading cashless solution provider in Australia, faced challenges with customer data management and inefficient sales processes. Their initial attempts to implement Salesforce CRM were unsuccessful due to partnerships with boutique Salesforce firms that failed to tailor the platform to their specific business needs and workflows. This resulted in poor system adoption and limited performance improvements. Solution To overcome these challenges, Tap N Go partnered with Astonous, a Salesforce implementation expert specializing in customized solutions. Astonous collaborated closely with Tap N Go to understand their unique business requirements and workflows. They customized Salesforce to align with Tap N Go’s operations and provided comprehensive training and support to ensure the team could fully utilize the platform’s capabilities. Value Through its partnership with Astonous, Tap N Go successfully implemented a tailored Salesforce solution that significantly improved customer data management, lead tracking, and sales processes. The platform enabled the company to make data-driven decisions using valuable insights and analytics, resulting in increased efficiency, productivity, and sales performance. Astonous’s expertise helped Tap N Go address its Salesforce implementation challenges and positioned the company for sustained growth and success. Read More

Challenge Provincial Smart Home Services faced inefficiencies in field service operations, with manual scheduling and dispatch processes causing delays, customer complaints, and reduced productivity. They also lacked real-time visibility and tools to effectively manage and track technician performance. Solution Astonous implemented Salesforce Field Service Lightning (FSL) to automate scheduling, optimize technician utilization, and reduce customer wait times. FSL provided real-time visibility into field operations and allowed effective management and performance tracking of technicians. Astonous customized the platform, integrated it with existing systems, and delivered tailored workflows, training, and support. Value The FSL implementation streamlined field operations, improving efficiency, productivity, and customer satisfaction. Automated processes reduced delays and costs, while real-time insights enabled better performance management. Provincial Smart Home Services now delivers faster installations and enhanced customer experiences. Read More

Challenge E-Z Anchor Puller Mfg. Co. faced inefficiencies in managing shipping operations across multiple carriers, including inconsistent rates, manual comparisons, and a lack of transparent shipping costs for customers. Tracking shipments and scheduling pickups added further complexity, requiring a solution to streamline processes and improve efficiency. Solution The Astonous Shipping App transformed their logistics by integrating advanced shipping capabilities into their CRM system. It enables quick rate comparisons, real-time shipping cost visibility for customers, and seamless tracking and scheduling. This enhanced operational efficiency, reduced costs, and improved the customer experience by providing accurate, transparent shipping options. Value E-Z Anchor Puller streamlined logistics with the Astonous Shipping App, saving costs and boosting customer satisfaction. Its integration with Salesforce ensures operational excellence through transparent rates, efficient processes, and dependable logistics management. Read More

Challenge Cartrackers Company was using Salesforce CRM along with the FedEx website to handle shipments. Creating shipping labels for returns involved copying and pasting information from Salesforce to the FedEx portal. The process of emailing shipping labels to customers for paperwork returns was time-consuming. Tracking shipments required constant monitoring of the FedEx website.  Solution Astonous Shipping Application connected custom objects with shipments, simplifying the process of creating shipments for service reps. The app's developers created a custom automated shipment workflow to generate shipping labels, eliminating the need for manual label creation and emailing. Shipping labels are now automatically generated based on triggering events, and automatically emailed to relevant parties. All shipment status and detailed tracking information are available within Salesforce, eliminating the need for constant monitoring of the FedEx website. Value The automatic generation of labels based on triggering events saves time and eliminates the chance of human errors. The automatic emailing of return labels to customers saves time on manual email communication. The automatic updating of shipment tracking information in Salesforce enables the company to leverage Salesforce's reporting capabilities around shipments. Overall, Astonous Shipping App has transformed Cartrackers Company's shipping operations, delivering significant benefits in terms of time savings, accuracy, and efficiency. Read More

Copado is the #1 Native DevOps Platform for Salesforce and the Market Leader in Low-Code CI/CD and AI-Driven Test Automation for Enterprise Clouds. Challenge Copado is a leading provider of DevOps solutions for Salesforce, and they had been facing challenges with their customers using various ALM tools. Their customers needed a way to keep their data records in sync between Copado's Salesforce application and the external ALM providers they were using. Copado approached Astonous, a trusted Salesforce development partner, to build a scalable Salesforce Managed package that could be easily extended for new ALM external providers. Astonous' development team worked closely with Copado to understand their requirements and develop a solution that would address their needs. Key objectives: Building Foundation architecture to integrate another ALM tool easily. Provide an intuitive graphical user interface for customers to define integration metadata for synchronization. Enable bidirectional synchronization of data records between Copado's Developer application and external ALM providers. Solution To help Copado's customers overcome these challenges, Astonous developed a scalable Salesforce Managed package that could be easily extended for a new ALM external provider. This solution was designed to be user-friendly and included a graphical interface that allowed users to easily create field mapping and sync data between Copado's Salesforce application and their ALM tools.  Value The Copado Connect solution provided significant benefits to Copado's customers. They no longer needed to invest in building separate integrations with Copado, which increased Copado's adoption and effectiveness as a DevOps platform. The graphical interface made it easy to create and manage field mapping, reducing the time and effort required to synchronize data. Copado Connect became an accelerator for Copado to sell its DevOps platform to new customers. Read More

Challenge Fila, a renowned shoe manufacturing company, faced operational challenges due to the lack of integration between their FedEx shipping system and Salesforce order management. This disjointed process led to inefficiencies, as customer service agents were required to manually switch between systems for shipping label generation and tracking. Additionally, managing return shipments through a similar manual process posed further complications. This manual back-and-forth not only consumed valuable time but also increased the likelihood of errors, hindering Fila's goal of delivering seamless customer experiences. Value Astonous Ship has transformed Fila's shipping process by integrating FedEx label creation and shipment tracking into Salesforce. Agents can now generate labels from the Order record, using shipment information populated from related data. The system also provides real-time visibility into shipment options, rates, and delivery dates, empowering agents to make informed decisions. Return labels can be generated directly from the Case record, eliminating the need to switch between systems. Overall, Astonous Ship's automation, efficiency, and accuracy have made it an invaluable tool for Fila's shipping operations. Solution The integration of Astonous Ship and Fila eliminated manual tasks, optimized processes, and improved the customer experience. Fila's adoption of innovative solutions demonstrates their commitment to streamlined operations and improved customer service in the shoe manufacturing industry. Astonous Ship enabled Fila to achieve an effortless shipping process, enhancing overall business performance. Read More

Challenge Sockrates, an online custom sock company, faced challenges in managing its shipping and delivery processes. They relied on the UPS portal for shipments, resulting in manual data entry in the portal and then back into their CRM. Representatives had to constantly monitor the portal, track non-delivered shipments, and manually update customers on milestones. This was time-consuming and inefficient. Solution Sockrates partnered with Astonous Ship, an automated shipping solution. Astonous Ship integrated seamlessly with Sockrates' systems and workflows. It eliminated manual data entry by synchronizing UPS and Salesforce. The platform provided real-time tracking updates and a centralized dashboard for easy monitoring. Branded email notifications were sent to customers at each milestone, improving communication. Value Real-time tracking: Sockrates gained visibility into shipment status, enabling proactive issue resolution and smoother operations. Enhanced customer communication: Automated email notifications kept customers informed, reducing inquiries and improving satisfaction. Delivery exception management: Prompt alerts about delivery exceptions allowed Sockrates to address issues promptly, ensuring timely delivery and a better customer experience. By partnering with Astonous Ship, Sockrates streamlined their shipping and delivery processes, saving time, improving customer satisfaction, and enhancing operational efficiency. Video link: https://youtu.be/hDqPodWBwkY?si=PoRRgmx4oq5OmTK3 Read More