Overview About Avenga

ClientBased in the USA, a360inc is a leading technology and outsourcing solutions provider to the legal, financial services and mortgage industries.Challengea360inc partnered with Avenga to design a platform for legal case management in the residential mortgage industry. The goal of the system was to challenge the existing market leaders and become a new industry standard. Due to the industry specifics, the solution was to be hosted within their own data center, but they intended to move it to the cloud eventually, as soon as their customers are ready.Avenga role and solutionThe Avenga team started with discovery workshops together with subject matter experts in the existing case management systems in order to analyze functionality provided by the legacy systems. As the next step, we designed alternative architecture candidates based on primary system use cases and quality attribute requirements. After a trade-off analysis and POC experiments, we opted for a hybrid cloud-agnostic SaaS architecture that can be deployed either in an on-premise environment or in the cloud. The solution would utilize a combination of custom-developed and off-the-shelf microservices running on Kubernetes to decouple the system from the underlying infrastructure. IT, DEV, and QA environments were planned to be in the cloud so as to reduce the burden on their data center.The team also designed a domain model for core entities and mapped it to legacy systems’ data models.ResultsAvenga’s partnership with a360inc resulted in industry-level architecture documentation for a new extended case management system, including architectural views, technology trade-off, POC results, etc . The team also prepared a detailed multi-year implementation plan covering key activities, milestones, roles, and costs of iterative solution implementation and phased customer migration.

ClientHunt Mortgage Group, a subsidiary of Hunt Companies, Inc, is a leader in financing all types of commercial real estate throughout the United States.Business challenge In today’s competitive business environment, it’s critical to optimize operations and costs, get transparent and real-time insights on demand, while proposing the best financial option for the customers quickly. Because of this, the client needed to overcome challenges posed by the traditional loan origination process. They partnered with Avenga to build a secure, accessible, and reliable cloud solution that would streamline internal processes, reduce human errors and help improve business efficiency.Avenga role and solutionThe Avenga team developed an integrated custom cloud solution hostedon AWS that provides efficiency across the client’s loan and lien business processes. The solution  included:design of the event-driven architectureimplementation of the global system infrastructurebuilding of the multi-component key system modulesThe team enabled the solution’s scalability, security, performance and overall efficiency by using the capabilities of AWS (AWS Fargate, a serverless compute engine for hosting system modules; Amazon SNS and Amazon SQS for asynchronous messaging; AWS CloudWatch for system health monitoring and alerting; Amazon Aurora for a compatible relational database).ResultsA secure cloud-enabled solution that helped to overcome challenges posed by the traditional loan origination process. It allowed for automated flows, reduced overhead, minimized costly errors, shortened the application process, and improved customer experience.

ClientUMA is a conversational AI consulting and development company providing smart integration and simplified intelligence in the vastly complex AI and IoT market.Business ChallengeThe client partnered with Avenga seeking the support of a tech-savvy professional team in order to scale and deliver their product UMA across enterprises. UMA is a privacy-first digital assistant for enterprises that improves office productivity with AI and business intelligence. The client needed:Scalability, the UMA application was needed to run on tablets in addition to smartphones as a display both inside and outside meeting rooms for better productivityA trusted partner demonstrating technical capabilities and expertise crucial to their development requirementsSpeed to market, augmenting the in-house team with relevant skills to ensure the flawless launch of UMA productAvenga Role and SolutionWorking closely with UMA, the Avenga team co-developed a unique UMA platform, consisting of UMA Book, UMA Sense and UMA Vision which allows a business to instantly transform a workplace into an intelligent space.UMA Book is designed to improve the meeting culture of organizations by providing a privacy-first digital assistant for enterprises that interlinks business applications into one place and improves productivity using natural conversational AI. It integrates seamlessly with Office365 and is available on mobile apps and in business chat services such as Slack, Microsoft Teams, Workplace by Facebook, and Webex Teams.UMA Sense is a privacy-first IoT sensor technology that enables businesses to manage and monitor occupancy in the workplace and other public spaces. Originally designed to measure and control metrics like temperature, electricity usage, air quality, parking, or eclectic charging availability, the module has been adapted to help manage a safe return to work during the pandemic. UMA Vision is a central hub that allows companies to monitor and manage all the technology and devices throughout the workplace – from sensors to audio and visual equipment to building occupancy and space utilization. UMA Vision provides Business Intelligence dashboard that comes as standard for UMA Book and UMA Sense customers.ResultsAvenga helped UMA to put innovation into a real-world secure solution for sustainable business.Our team co-developed a digital assistant for enterprises to smartly orchestrate the meeting space usage through O365 and G-Suite plug-ins combined with sensor technology to provide business intelligence for actionable insight. The solution connects all business apps to one single user-friendly interface and, using natural conversational AI voice control, reshapes the meeting routines.

ClientM3 Healthcare TechnologiesUS-based technology provider for the healthcare and life science industries for over 20 years. They employ next-gen tech in the realms of accessible care, cost-effective delivery, and customer experience.ChallengeThe client needed a number of telehealth apps with broad functionality which would be integrated into a single innovative service delivery system.Avenga Role and Provided SolutionsConsultancy: Solution auditWe evaluated, analyzed, and made recommendations for all aspects of the existing solution: project structure, mobile development framework and quality assurance from a financial and operational view, alongside a business-specific perspective.Full-cycle development: Telehealth app suiteOur certified mobile development team designed and implemented a set of mobile apps with vital features fitting the original business ecosystem, to ensure that it would be a complete solution that solves routine issues along the way, like functionality, errors, and compatibility.Data scienceThrough the use of data science, the team boosted the solution’s data accuracy and powered the telehealth application with value-added functionality, like cost prediction, provider ranking, and geolocated provider’s data.ResultsA  secure, scalable, and affordable suite of telemedicine apps in line with the modern market trends allowing the client to generate revenue.Fully-fledged healthcare cost containment and a care coordination platform due to its thorough redesign, restructuring, and smooth integration of feature-rich healthcare apps.The value-added consumer advocacy process for end-customers due to accurate cost prediction, provider’s analytics and other data-enriched functionality for the most cost-effective care in their network.Empowered the client to deliver innovation on time and within budget due to meticulous decision-making support with solution architecture design and implementation.Accelerated time-to-market for the new app introductions, increased customer engagement and ability to monetize the telehealth solution due to end-to-end quality management services.