Overview About Baltic Amadeus

Overview Darnu Group partnered with Baltic Amadeus to strengthen cybersecurity awareness through tailored security training and phishing simulations, ensuring GDPR compliance and improved threat resilience. Situation With 30+ companies across various sectors, Darnu Group needed to enhance employee security awareness and test phishing response to mitigate cyber risks. Solution Baltic Amadeus provided: - Online security training on cyber threats and incident response. - Phishing attack simulations before and after training. - Knowledge assessments to measure awareness improvements. Results - Increased employee cybersecurity awareness. - Enhanced GDPR compliance. - Actionable insights from phishing test reports. Following training, we recommended ISMS implementation to further strengthen Darnu Group’s security framework.

ArcaPay partnered with Baltic Amadeus to enhance cybersecurity and ensure regulatory compliance. Our CISO services strengthened security policies, risk management, and business continuity. Situation As a regulated financial institution, ArcaPay needed a robust security framework to comply with strict regulations and mitigate cyber threats. Solution Baltic Amadeus provided: - Security policy assessment and enhancement. - Implementation of ISMS for compliance and risk management. - Ongoing cybersecurity governance and employee training. Results - Stronger security posture and reduced cyber risks. - Regulatory compliance with financial security standards. - Scalable security management for evolving business needs. Our ongoing partnership keeps ArcaPay secure, compliant, and resilient against cyber threats.

JTI Baltic partnered with Baltic Amadeus to streamline data analytics with Microsoft Power BI, enabling real-time insights and cost-efficient reporting for better decision-making. Situation With growing data volumes, JTI Baltic needed a scalable BI solution to replace outdated reporting tools and improve efficiency. Solution Baltic Amadeus implemented Power BI with: Seamless data integration for real-time reporting. Advanced visualizations using DAX. Employee training to maximize adoption. Results Improved decision-making with real-time insights. Lower costs vs. traditional BI tools. Cloud-based access for seamless collaboration.

Overview VESTA Consulting, a leader in sustainability solutions, partnered with Baltic Amadeus to address inefficiencies in their project budget management processes. The tailored web-based system we developed improved accuracy, scalability, and collaboration while accommodating VESTA’s unique revenue recognition and GDPR requirements. Situation VESTA relied on Excel-based tools for project budget management, leading to errors, data duplication, and limited scalability. Standard solutions failed to meet their needs, as they required GDPR-compliant manual calculations for salary data and supported their percentage-of-completion revenue recognition method. Solution Baltic Amadeus developed a custom web-based system on Azure infrastructure with: - Full integration with VESTA’s existing tools. - Support for their revenue recognition model. - Interactive Power BI reports for real-time insights into budgets, employee utilization, and project status. Results - Accurate Budget Management: Minimized errors and streamlined processes. - Improved Collaboration: A centralized platform for cross-departmental access. - Scalable & Secure Infrastructure: Built on Azure for long-term growth.

Overview Vesta Consulting (VESTA), a sustainability consultancy, partnered with Baltic Amadeus to prepare for the development of an ESG management solution. This collaboration focused on business analysis to align stakeholder needs, assess current practices, and provide a roadmap for scalable implementation. Challenge With European legislation like the CSRD requiring detailed ESG reporting, VESTA needed a comprehensive analysis to evaluate their ESG practices and plan for a future-ready management solution. Solution Baltic Amadeus conducted: Stakeholder Analysis: Ensured alignment with VESTA’s goals. Use Case Development: Created a detailed backlog and scenarios. Technical Assessment: Outlined architecture and technology frameworks. Roadmap & Estimates: Delivered a high-level project roadmap, cost estimates, and a defined budget for the MVP and beyond. Results Clarity and Direction: A clear understanding of current practices and future needs. Actionable Roadmap: Prioritized tasks with a solid implementation framework. Risk Mitigation: Early identification of risks reduced potential delays. Informed Budgeting: Cost estimates aligned with VESTA’s objectives.

Overview OPAY, a leading B2B payment provider in the Baltics, partnered with Baltic Amadeus to address growing infrastructure demands. Through a seamless AWS cloud migration, OPAY achieved a reliable, scalable, and secure platform for its expanding user base. Challenge With increasing transaction volumes, OPAY required a robust infrastructure to handle high traffic without interruptions while ensuring cost efficiency and scalability. Solution Baltic Amadeus conducted an in-depth infrastructure analysis, followed by a phased migration to AWS using Kubernetes and AWS’s Well-Architected Framework. The new setup included automatic failover for reliability and continuous monitoring for performance optimization. Results High Reliability: Uninterrupted transaction processing. Scalability: Adaptability to growing demands. Efficiency: Optimized processes and performance.

Overview In the competitive telecommunications sector, Bit? Group faced challenges with their legacy B2B sales management system, hindering operational efficiency. This case study details how their partnership with Baltic Amadeus led to the development of a robust B2B sales management solution. Situation Bit? Group, a leading digital services provider in the Baltics, sought to enhance their B2B sales capabilities amid expanding demand. They required a technology partner with expertise in architecture, development, and UI/UX design, leading them to choose Baltic Amadeus. Solution The project was divided into two phases: Technical Enhancements: Implementing new technologies for efficient B2B sales management. Functionality Upgrades: Developing features for the seamless sale of new products and services. Using advanced technologies like Kafka, JAVA, Spring Boot, and React, Baltic Amadeus provided comprehensive services from technical leadership to quality assurance. Results Streamlined Workflows: Employees could collaborate effectively across sales channels within a single platform. Faster Onboarding: A user-friendly interface reduced training time for new hires. Optimized Sales Processes: Enhanced operational efficiency and shortened timeframes. Increased Revenue Opportunities: The ability to swiftly introduce new offerings met market demand.

Overview To ensure the safety and soundness of financial institutions, the Bank of Lithuania mandates annual ICT risk and security assessments, including penetration testing. This case study illustrates the successful collaboration between GENERAL FINANCING BANKAS (GFB) and Baltic Amadeus, focusing on identifying security improvement areas through comprehensive penetration testing. Situation GENERAL FINANCING BANKAS is a Lithuanian bank offering a range of financial products, including savings accounts and consumer loans. With a commitment to providing safe and efficient services, GFB conducts annual security assessments. They sought a partner with certified cyber security expertise to perform thorough penetration testing of their ICT infrastructure. Solution The Baltic Amadeus team conducted extensive penetration tests, including: Authorized and Unauthorized Testing: Evaluated both internal server subnets and external systems. Vulnerability Assessments: Conducted frontend and backend assessments, API penetration testing, and cloud security evaluations. Comprehensive Reporting: Delivered a detailed report outlining identified vulnerabilities, misconfigurations, risks, and recommended remediation actions. Results Risk Insights: The assessment provided GFB with a hacker's perspective on potential system and data vulnerabilities, enhancing their ability to prevent security incidents. Improved Security Posture: The report equipped GFB's team with a clear understanding of their cyber security status, guiding necessary improvements. Expertise: The testing was performed by certified ethical hackers holding credentials such as CEH, CISA, CISSP, CDPSE, OSCP, and CREST CRT, ensuring high-quality results.

Overview In the rapidly evolving investment sector, digitalization is crucial for enhancing operational efficiency and data-driven decision-making. This case study highlights how the upgraded analysis platform for Börsdata, developed in collaboration with Baltic Amadeus, led to a remarkable 43% increase in their paid user base. Situation Börsdata, one of the largest independent analysis tools in the Nordics, offers a comprehensive stock market overview covering over 16,000 listed companies across more than 30 countries. Faced with limitations in their legacy system—including the inability to handle large data volumes and a lack of user-friendly features—Börsdata sought a technology partner to upgrade their platform. Solution The collaboration involved: IT Architecture Analysis: Designed a robust architecture and developed a Proof of Concept (PoC) for optimal performance. Cost-Efficient Cloud Services: Utilized Azure cloud services to manage operational costs effectively. Enhanced Functionality: Developed a platform capable of real-time data analysis, providing over 1,000 calculated ratios spanning 20 years of historical data. User Experience Improvements: Leveraged .NET Core for custom functionalities and React/Redux for a responsive, scalable UI. Results Operational Efficiency: The Azure-based platform improved Börsdata's ability to process stock data for over 10,000 companies, enhancing overall system performance. User-Centric Design: The upgraded terminal was tailored for professional investors, ensuring a seamless experience for real-time information monitoring. Business Growth: The enhancements contributed to a 43% increase in Börsdata's paid user base within six months, highlighting the project's impact on their business success.

Overview Lytagra, a Lithuanian agricultural retail provider, sought to explore cloud migration opportunities to enhance scalability, efficiency, and competitiveness. This case study highlights the infrastructure and data migration assessment conducted by Baltic Amadeus in partnership with Microsoft. Situation Lytagra operates a diverse range of specialized divisions, including agricultural machinery sales, tools, and building materials. Recognizing the potential benefits of cloud technology, Lytagra engaged Baltic Amadeus to evaluate their IT infrastructure and assess cloud migration options. Solution The assessment involved: Comprehensive Infrastructure Analysis: Evaluated Lytagra’s current IT setup, including both on-site and Microsoft Azure components. Performance Metrics and Dependency Mapping: Analyzed operating system support, SQL performance, and used tools like Netstat for dependency mapping. Cloud Readiness Evaluation: Assessed Azure readiness and conducted cloud sizing for IaaS and managed disk sizing. Migration Opportunity Identification: Focused on Windows Server and SQL environments to determine workload prioritization for migration. Results Informed Decision-Making: Lytagra gained valuable insights into their existing IT infrastructure, enabling strategic planning for cloud migration. Risk Mitigation: The assessment highlighted potential risks while showcasing the advantages of leveraging cloud scalability and efficiency. Workload Prioritization: Identified key migration opportunities, allowing Lytagra to enhance their IT strategy and streamline operations.

Overview Amidst rising cyber threats, Internews, a global media support nonprofit, partnered with Baltic Amadeus to enhance the cybersecurity readiness of its media partners in the Baltic region through comprehensive security assessments and information security training. Situation Internews supports independent media worldwide, focusing on empowering journalists and digital rights activists. Noticing their partners' cybersecurity vulnerabilities, they approached Baltic Amadeus for expert training and assessments to bolster cyber safety. Solution The collaboration involved several key components: Security Assessments: Conducted comprehensive evaluations covering: IT and security environment assessment Risk and threat identification ISO 27001 and CIS security benchmark assessments Vulnerability assessments of internal networks and external systems Information Security Training: Delivered targeted training sessions for select media outlets, focusing on current threats and best practices. Mentorship Programs: Provided ongoing guidance and real-world examples of cyber attacks to reinforce learning and security practices. Results Enhanced Cybersecurity Awareness: Media outlets gained a clearer understanding of their cybersecurity posture, along with actionable recommendations for improvement. Increased Knowledge: Training sessions empowered employees with knowledge of the latest threats and effective prevention strategies, enhancing overall security awareness. Expert Guidance: All services were delivered by certified cybersecurity professionals, ensuring high-quality training and assessment.

Overview TT-Line, a prominent ferry service provider operating in the Baltic Sea, partnered with Baltic Amadeus to implement a Data/API Hub, improving real-time data exchange between ship crews and tablets. Situation With over 60 years of experience, TT-Line offers reliable ferry services between Germany and Sweden. To enhance its booking solution, which connects customer transport management systems, TT-Line sought a way for ship crews to receive and exchange data instantly, leading to the collaboration with Baltic Amadeus for Data/API Hub development. Solution The project focused on creating a Data/API Hub for seamless communication in the maritime environment. Key elements included: Microsoft Azure Infrastructure: Utilized Azure API Management, Azure Functions, EventHub, Data Factory, and secure VPN connections. Security Measures: Implemented high-level security practices to ensure safe data exchanges. Results The newly developed Data/API Hub offers several benefits: Enhanced Communication: Streamlines data exchange between the freight booking system, tablet app, and partners, facilitating smoother operations. Centralized Data Storage: Serves as a secure repository for valuable information and images from trailer gates, enabling easy access and resource organization. Improved Data Quality: Increases flexibility and adaptability of data messages from all partners, maximizing data management efficiency.

Overview ProMark, a leading Danish SaaS workforce management platform, partnered with Baltic Amadeus to migrate from on-premises infrastructure to Microsoft Azure, significantly enhancing performance, scalability, and cost-effectiveness. Situation ProMark faced challenges with virtual machine management, overestimating power needs during usage spikes, and maintaining security. Seeking improved productivity and operational efficiency, they collaborated with Baltic Amadeus for a cloud-based solution. Solution The project involved: Cloud Migration: Hosting ProMark’s solution on Azure using Azure Kubernetes Service. DevOps Practices: Containerizing applications to optimize resource allocation and streamline integrations. Autonomous Environments: Establishing self-healing, autoscaling environments with comprehensive monitoring. Results The migration yielded several benefits: Improved Customer Experience: User integrations reduced from weeks to minutes. Efficient Monitoring: Continuous infrastructure oversight was eliminated with automated notifications. GitOps Integration: Empowered developers to use Git for cloud operations, ensuring rapid implementation of features without downtime. Cost Reduction: Achieved over a 75% decrease in infrastructure costs compared to the previous model.

Overview Clever Transco LLC, a US freight carrier, partnered with Baltic Amadeus to develop an automated tool that enhances efficiency in ordering and billing operations. Situation Facing reporting errors amid rising order volumes, Clever Transco sought to streamline its reporting and billing processes. Solution Baltic Amadeus created the Fuel Reports Distribution Tool, which automates daily and weekly transaction reports, ensuring accurate fuel consumption calculations and integrating seamlessly with QuickBooks for invoicing. Built on AWS infrastructure, it leverages EC2, Amazon RDS for PostgreSQL, and S3 for data storage. Results The new tool has: Saved Time: Reduced manual work by 1-3 hours daily. Cut Costs: Decreased resource needs by automating tasks. Enhanced Focus: Allowed the team to prioritize strategic initiatives, improving competitive positioning.

Overview Optiwork, a Swiss company known for its DOMUS platform for construction project planning, sought to enhance its system by building a new platform. To accelerate this project, Optiwork partnered with Baltic Amadeus for expert application development and testing services. Situation Optiwork’s DOMUS platform integrates ERP functions, cloud connectivity, mobile time tracking, and resource planning tools. Recognizing the need for improvement, Optiwork decided to develop a new system and chose to outsource some tasks to expedite the process. Baltic Amadeus was recommended as the ideal external IT partner to provide the necessary development resources. Solution Two Progress OpenEdge developers and a test manager from Baltic Amadeus collaborated with Optiwork’s in-house team and other external partners. The team utilized Progress OpenEdge for backend development, implementing features such as: Custom Views: Users can create unique grids and fields to enhance data management. Multi-Tenancy Structure: The system allows shared settings and projects within a virtual area, enabling efficient collaboration among users. Results The collaboration yielded several benefits, including: Expertise in Progress OpenEdge: The client appreciated the team’s technical knowledge essential for backend configuration. Seamless Integration: Effective communication and collaboration with Optiwork’s teams ensured timely completion of tasks with high-quality standards. Flexibility and Responsiveness: The Baltic Amadeus team demonstrated adaptability in consulting and executing ad hoc requests throughout the project.

Overview A powerful Content Management System (CMS) is essential for adaptability, streamlined content management, and enhanced security in today's competitive landscape. JTI Baltic, a leading global tobacco company, sought to upgrade its digital capabilities and simplify content management. They partnered with Baltic Amadeus to build a high-performing CMS from scratch, tailored to their specific needs. Solution In 2019, Baltic Amadeus began collaborating with JTI Baltic to create a complete CMS using Drupal, a secure and user-friendly technology ideal for content-heavy and high-traffic systems. A dedicated team of seven experts developed a robust system that allows JTI Baltic to efficiently manage and distribute content across its online platforms. The project included comprehensive support and maintenance for over two years to ensure the CMS's reliability and effectiveness. Result The newly developed CMS enabled JTI Baltic to optimize its content creation, editing, and publishing workflows, facilitating timely updates across their websites. It also adheres to the highest security and compliance standards, minimizing risks and protecting the company's reputation. Additionally, the CMS allows JTI Baltic to quickly adapt to market changes, ensuring they remain connected with their audience and aligned with technological advancements.

Overview: Omnicus, a Norwegian communication software provider, sought to simplify and elevate its user experience to support its multi-channel services (phone, email, chat, SMS, social media). Partnering with Baltic Amadeus, Omnicus aimed to make its platform more user-friendly, accessible, and efficient. Solution: Baltic Amadeus conducted a UX assessment, competitive analysis, and workshops, followed by UX/UI design rooted in Design Thinking and WCAG accessibility standards. The project included interactive prototypes, continuous consulting, and frontend development using React and Tailwind, ensuring a seamless interface. Results: The optimized UX/UI improved usability, accessibility, and consistency across the Omnicus platform. A shared design knowledge base was also established, empowering Omnicus’s team and enhancing their product’s customer experience.

Overview In response to the global surge in eCommerce demand, Eurovaistin?—a prominent Lithuanian pharmacy chain within the EUROAPOTHECA group—sought a robust eCommerce platform to meet rising customer expectations for a seamless online pharmacy experience. As part of EUROAPOTHECA, a major player with 796 pharmacies and 5,100 employees across Northern Europe, Eurovaistin? aimed to enhance its digital presence and address challenges in scalability, security, and user experience. Solution Baltic Amadeus partnered with Eurovaistin? to create a dynamic, secure eCommerce platform using Sylius, an open-source headless eCommerce solution known for its flexibility and performance. The comprehensive platform supports multiple shipping options, various payment methods, loyalty programs, and integrates seamlessly with ERP and warehouse management systems, ensuring consistent service across Lithuania, Latvia, and Estonia. Result The new Sylius-based platform resolved critical issues such as downtime and subpar user experience, enhancing stability and scalability. It effectively manages heavy traffic during peak periods, providing Eurovaistin? with a strategic advantage during high-demand events and seasonal shopping peaks. Following the successful launch, Baltic Amadeus extended the solution to support Eurovaistin?'s Latvian and Estonian branches (Azeta.lv and euroapteek.ee), facilitating expansion in the Baltic market.

Overview As digitalization reshapes customer expectations, the demand for self-service solutions has surged, with 71% of e-shoppers preferring self-management options. This trend has prompted leaders in the telecommunications industry, like Bit? Group, to enhance self-service capabilities and connect customer experiences across web and mobile platforms. Solution Bit?, a leading digital services provider in the Baltics owned by Providence Equity Partners, collaborated with Baltic Amadeus to develop a feature-rich, user-friendly mobile app that empowers customers with self-service options. Building on their successful partnership, Baltic Amadeus provided comprehensive project management, architecture, development, and quality assurance services to create a highly functional app for both iOS and Android. Result The app, known as Mano Bit? in Lithuania and Mana Bite in Latvia, offers a wide range of capabilities, including monitoring usage, viewing and paying bills, managing equipment details, and accessing real-time services 24/7, such as the eSIM virtual card service. Since its launch, the app has become a customer favorite, accumulating over 100,000 active users across the region. With a rating of 4.5/5 on the App Store and 4.3/5 on Google Play, this mobile solution has enhanced customer satisfaction, expanded sales through personalized offers, and strengthened Bit?’s position in the Baltic telecommunications market.

Overview As digitalization accelerates in the insurance industry, customer expectations for seamless, mobile-first solutions have sharply risen. In response, Lietuvos Draudimas, the largest insurance provider in the Baltics with over half a million clients, aimed to develop a mobile app that enhances self-service capabilities and provides a secure, efficient way to manage insurance needs, complementing their existing self-service platform. Solution Lietuvos Draudimas partnered with Baltic Amadeus, a trusted mobile app development provider with expertise in security and user experience. Baltic Amadeus proposed a secure, feature-rich mobile app tailored for Android and iOS platforms. Utilizing Kotlin for Android and Swift for iOS, the app ensures a consistent user experience across devices while safeguarding sensitive customer data. Key features include instant access to compensation requests, live status updates, an e-card for easy balance checking, and simplified authentication through major Lithuanian banks, SMART-ID, and Mobile-ID. Result With the launch of this mobile app, Lietuvos Draudimas has significantly streamlined the insurance experience, strengthening customer loyalty by offering quick, accessible, and secure interactions. This app represents a crucial step in Lietuvos Draudimas’ commitment to digital-first, customer-centered innovation.

Overview In a rapidly digitalizing financial landscape, mobile banking has evolved from a convenience to a necessity, with nearly half of banks aiming to build full digital ecosystems. Recognizing this trend, the Lithuanian Central Credit Union (LCCU), which includes 44 unions and over 121,000 customers, partnered with Baltic Amadeus to enhance mobile banking capabilities and accessibility across Lithuania. Solution LCCU aimed to accommodate a diverse customer base—some reliant on branch services and others accustomed to digital banking—by developing a modern mobile app with quick, user-friendly functionality. Baltic Amadeus proposed a PSD2-compliant mobile solution, uniquely branded for LCCU and hosted on AWS for security, scalability, and cost-efficiency. This cloud-based solution utilizes AWS services such as EC2, EKS, ELB, and DynamoDB to ensure secure, resilient, and optimized app performance. Result The outcome is a fully functional mobile app offering essential banking features for private customers, with future expansions planned for business users. Users can manage accounts, transfer funds, check balances, and communicate directly with their credit union representatives. By implementing this mobile app solution, LCCU has significantly improved service accessibility and set the foundation for a continuously evolving digital ecosystem.

Overview As customers increasingly rely on mobile devices for financial transactions, credit unions like KREDA must advance their digital services to meet members' expectations. With 11 branches and nearly 40,000 members, KREDA aimed to create a convenient, secure, and user-friendly mobile banking experience. To achieve this, they partnered with Baltic Amadeus, a trusted IT and digital transformation provider, to develop a customizable mobile app that enhances member engagement and streamlines financial management. Solution Baltic Amadeus designed a cost-effective mobile banking solution prioritizing security, functionality, and ease of integration, compliant with the PSD2 directive and Berlin Group standards. The app features a robust security framework, supported by ISO 27001 and ISO 9001 certifications, enabling seamless transactions, account access, and payments. With advanced authentication methods and a comprehensive range of features, the app delivers a high-quality user experience across iOS and Android platforms. Result The successful launch of the KREDA mobile app has strengthened member relationships and established a solid foundation for continuous digital service expansion based on user demand and feedback, marking an exciting advancement in KREDA’s mobile banking journey.