Overview About Cloudfresh

About the Client Genesis is a co-founding company that builds global tech businesses alongside outstanding entrepreneurs from CEE. As one of the largest global app developers, Genesis companies have seen their apps downloaded by over 300 million users worldwide, with tens of millions using them monthly. Genesis has co-founded successful, now independent, tech companies like Jiji, BetterMe, and Headway, and continues to develop projects such as OBRIO, Universe, AMO, Boosters, and others. Project Timeline Start Date: March 5, 2022 End Date: April 7, 2022 Challenge Genesis sought to optimize its corporate email service within a common domain, focusing on: Flexible settings. Corporate mail and spam control. Creation of redirects. Cloud storage utilization. Online document collaboration. A key challenge was monitoring document sharing outside the corporate domain. Solution Since 2015, Genesis has been using Google Workspace on a free plan, leveraging tools like Gmail, Google Docs, Drive, and Meet. In response to growing needs, Genesis upgraded to the Google Workspace Enterprise Standard plan. This plan introduced new features, such as automatic monitoring of document sharing outside the company and notifications to administrators. Genesis also adopted shared folders and Google Vault for better file access control and security. Additionally, Google Workspace became the sole entry point for various services, and the company started using the "Rooms" feature to book meeting spaces in their offices. Results The transition to Google Workspace Enterprise Standard allowed Genesis to: Optimize employee workflows within a unified corporate domain. Automate routine tasks. Enhance document access control, addressing a significant concern. Benefit from flexible settings, cloud storage, and improved security features. These changes have greatly improved online collaboration and simplified work processes across the company. Cloudfresh’s Role As a Google Cloud Premier Partner, Cloudfresh guided Genesis through the transition to the Google Workspace Enterprise Standard plan. They provided advice on integrating new features and have been a long-term partner, supporting Genesis in resolving technical issues and ensuring smooth cooperation.

About the Client Jooble is a global IT company founded in 2006, best known for its international job search website used by millions in 67 countries. Ranked among the top 10 employment resources in terms of traffic, Jooble operates as a remote-first company with a team of over 330 professionals communicating in 25 languages. Every day, Jooble aggregates job vacancies from over 140,000 sources, including corporate websites, social networks, and classifieds, bringing all job offers into one place. Challenges Effective communication is crucial for Jooble’s success, and email is their primary communication tool. Recently, Jooble decided to transition to Google Workspace (GWS) to enhance email reliability, automate processes, improve security, and create a synchronized ecosystem of apps. Their key goals included: Reliable corporate email with advanced administration and spam protection. Improved data security and protection. Seamless integration of apps for better collaboration. Solution Jooble partnered with Cloudfresh to transition to GWS, selecting the Enterprise Standard edition. This plan offered the robust email service they needed, along with advanced security features like Google Vault for data retention and S/MIME for message encryption. The familiarity of Gmail to Jooble’s employees made the transition smooth. With over 2,000 mail accounts migrated, Jooble now enjoys secure, smart, and integrated email services. Additionally, the synchronized ecosystem of GWS apps, including Google Calendar and Google Meet, has streamlined collaboration across the company. GWS’s powerful APIs have also allowed Jooble to automate various workflows, further enhancing efficiency. One standout feature for the team has been “Appointment Scheduling,” which simplifies meeting planning by syncing directly with Google Calendar, reducing the time spent on coordination. Results The integration of GWS has significantly impacted Jooble’s operations, delivering: A unified ecosystem of apps working seamlessly together. Quick calendar synchronization and effortless meeting scheduling. Efficient document sharing and productive workday planning. Advanced security and streamlined management processes. Regular updates and a wealth of support resources. Overall, GWS has improved collaboration, security, and productivity at Jooble, making it easier to manage workflows and adapt to a fast-paced, remote-first environment. Cloudfresh’s Role Cloudfresh played a vital role in Jooble’s transition to Google Workspace, offering expert guidance and migration services. They provided a clear plan that ensured a smooth and unobtrusive transition for all employees. Their prompt responses and flexible service packages were key to the success of the migration. The collaboration continues, with Cloudfresh always ready to support Jooble’s ongoing needs as their IT team further enhances their expertise in GWS solutions.

About the Company ROUVY is a leading indoor cycling app that offers users an immersive video experience, allowing them to ride real routes from around the world. With over 1300 routes available, ROUVY helps cyclists train, have fun, and explore the globe from home. With a team of 100 employees across various departments, ROUVY is always looking for innovative ways to streamline operations and boost productivity. Challenges As ROUVY expanded, it became clear that they needed a unified project management tool. Initially, Asana was used only by the marketing team, but ROUVY wanted to expand its use across the entire company. Different departments had varying levels of Asana usage, and with cross-functional projects in play and another tool, JIRA, already in use, the challenge was to standardize Asana's use and integrate it effectively with JIRA. Solution ROUVY began by mapping out their processes and identifying key challenges. They designed Asana projects tailored to the specific needs of each team, ensuring that both Asana and JIRA had clearly defined roles. The solution included: Mapping processes and identifying challenges. Designing Asana projects with clear purposes and structures. Defining the distinct roles of Asana and JIRA. Establishing project ownership to ensure accountability. Creating custom tags, forms, templates, and features to improve efficiency. Results After three months of implementation, ROUVY successfully integrated Asana across multiple departments, including Marketing, Product, HR, and Finance. The setup was tailored to their unique processes, enhancing collaboration and productivity. Asana's integration with JIRA allowed each tool to operate at its best, reducing confusion and ensuring clear project management. Asana is now the central platform for managing ongoing processes and projects, from marketing campaigns to product roadmaps, aligning with ROUVY’s goal of a cohesive project management system. Cloudfresh’s Role Cloudfresh was instrumental in ROUVY’s successful adoption of Asana. The process started with an introductory meeting and four one-hour workshops where Cloudfresh provided tailored guidance on setting up Asana. Over three months, Cloudfresh supported ROUVY by designing workflows, creating custom tags and templates, and establishing project ownership. Their consistent support and sharing of best practices helped ROUVY fully embrace Asana, ensuring a smooth and efficient transition.

About the Client Uklon is a product IT company that has developed a leading ride-hailing app, founded in 2010. With 11 innovative products built on a microservices architecture and powered by cloud computing, Uklon’s IT team continually enhances one of the largest infrastructures in Ukraine and beyond. Their mission is to transform urban living through technological solutions. Project Timeline Start Date: Approximately 2017-2018 End Date: Ongoing Challenge Uklon began using GitLab when both companies were still startups, primarily as a code versioning tool. As Uklon’s business grew, so did their needs, and GitLab’s evolving features became essential. However, Uklon initially used a third-party solution for CI/CD, leading to a fragmented system that complicated maintenance and required additional resources. Solution Over time, Uklon phased out other tools and fully integrated their SDLC processes, including delivery, build, and deployment, into GitLab. This move provided a unified platform for developing, testing, and deploying their applications, managed by the "Platforms" team. GitLab’s scalable, flexible functionality allowed Uklon to conduct proofs-of-concept (PoCs) and seamlessly integrate new features as needed. Results Transitioning to GitLab streamlined Uklon’s systems, reducing complexity and automating the CI/CD process. Key benefits included: Consistency: Automated builds and testing ensured uniform results, minimizing variations and human error. Speed: The time from code entry to a testable build was drastically reduced, with on-demand testing and deployment. Efficiency: Engineers can now deploy specific builds and functionalities across environments with a single click, improving reliability and saving time. Automation: Cross-functional teams can access the necessary functionalities without involving others, further speeding up processes and reducing costs. Overall, Uklon accelerated their workflow by more than five times thanks to GitLab’s automation and CI/CD capabilities. Cloudfresh’s Role Cloudfresh played a crucial role in guiding Uklon through GitLab’s features and pricing plans, helping them select the best solutions for their technical needs. The Cloudfresh team also provided full-cycle implementation of new GitLab features, enabling Uklon to maximize the platform’s benefits and achieve smoother, more productive workflows.

About the Company appflame is a Ukrainian IT company focused on creating innovative products that impact lives and redefine industry standards. Although based in Ukraine, appflame operates globally, driven by a passionate team committed to overcoming challenges and pushing boundaries. Company Goals Rank among the top 5 product IT companies worldwide. Achieve unicorn status. Promote Ukraine on the international stage with high-quality products. Project Timeline Start Date: December 29, 2022 End Date: March 29, 2023 Challenge appflame had been using Google’s Firebase platform but began transitioning more of their infrastructure to Google Cloud Platform (GCP) starting in late 2020. They aimed to shift from traditional servers to the cloud, seeking a reliable, scalable, and evolving cloud service provider. The challenge was to migrate their infrastructure smoothly and start leveraging GCP services effectively. Solution Partnering with Cloudfresh, a Google Cloud Premier Partner, appflame received expert consultations to identify the most suitable GCP services for their needs. Cloudfresh devised a migration plan to transition the infrastructure of one of appflame’s key projects to the cloud. The team used Kubernetes, Cloud SQL, and Memorystore, configured with Terraform for efficient and safe cloud resource management. They also utilized Spot Virtual Machines to optimize costs, achieving significant savings while ensuring PCI DSS compliance across their infrastructure. Results Through their collaboration with Cloudfresh, appflame successfully migrated key parts of their infrastructure to the cloud, leading to several key outcomes: Improved Database Management: Services like Cloud SQL and Memorystore allowed appflame to optimize database management, freeing up time for strategic tasks. Scalability and Flexibility: Kubernetes provided a flexible framework for handling distributed systems, improving scalability and error handling. Cost Savings: Spot virtual machines enabled appflame to save 60-90% on resources, allowing for cost-effective data processing and infrastructure deployment. Cloudfresh’s Role Cloudfresh played a crucial role in streamlining appflame’s resources, providing technical consulting, and helping select relevant GCP services. They developed a comprehensive migration plan from a bare-metal provider to Google Cloud, offering guidance on architecture and services tailored to appflame’s needs. Cloudfresh also helped appflame secure discounts and optimized payment methods, reducing overall costs. The collaboration continues, with Cloudfresh providing ongoing support and consultations as appflame further transitions its infrastructure to the cloud.

About the Client Promodo is Ukraine’s largest digital marketing agency, founded in 2004. With over 400 specialists across offices in Ukraine, the USA, and the UK, Promodo has been recognized as the No. 1 performance marketing agency in Ukraine for three consecutive years by IAB Ukraine. Project Timeline Start Date: August 16, 2023 End Date: September 4, 2023 (Ongoing collaboration) Challenge Promodo had been using Microsoft services since its inception but found it challenging to collaborate with clients who preferred Google tools. This led to inefficiencies in communication and project management. Additionally, they needed to migrate thousands of critical files and business processes from the Microsoft ecosystem to Google Workspace while ensuring data integrity and minimal disruption. Solution The Cloudfresh team, with extensive experience in Google Workspace migrations, worked closely with Promodo to plan and execute the migration. They automated the creation of user accounts, used Active Directory synchronization and LDAP protocols, and leveraged 10 Google Cloud virtual machines to accelerate the migration process. Within two weeks, 416 users were successfully transitioned, including their Drive, Sharepoint, accounts, and emails. Cloudfresh also provided training to Promodo’s administrators and end-users, ensuring a smooth transition and effective use of Google Workspace tools. Results Promodo’s transition to Google Workspace resulted in: All-In-One Solutions: Seamless integration of Google Workspace tools improved workflows and collaboration. Productive Communication: Gmail, Meet, Drive, Calendar, and other tools streamlined communication and meetings. Ease of Management: Administrators now manage operations and users through a secure, centralized console. Enterprise-Grade Security: Enhanced security and compliance features, including S/MIME encryption and Gmail Confidential Mode. Cloudfresh Role Cloudfresh provided expert guidance throughout the migration process, helping Promodo choose the best Google Workspace edition, facilitating a smooth transition, and offering ongoing support. Over 200 Promodo employees completed training provided by Cloudfresh, ensuring they could fully leverage Google Workspace’s potential. Cloudfresh continues to support Promodo, addressing technical needs and maximizing the platform's capabilities.

About the Company Wildix is a multinational company that develops browser-based solutions for unified communications and VoIP products. Their system offers businesses a complete communication solution, including video conferencing, chat, and user presence, all designed to boost productivity and streamline communication between employees and customers. Project Timeline Start Date: October 2022 End Date: Ongoing collaboration Challenge Wildix needed to ensure that its system worked seamlessly across various devices, including mobile apps and browsers like Google Chrome. A key feature was the ability to track user locations during calls and chats, particularly important for 911 calls in the US, where accurate location data is crucial. In addition, Wildix aimed to unify all teams within the Google Workspace (GWS) environment to enhance collaboration, access management, and secure work processes. Although some teams were already using GWS, the challenge was to configure these tools effectively for the entire company to improve communication and workflow. Solution Wildix integrated modern geolocation capabilities using key APIs from Google Maps and optimized their work processes within Google Workspace: Geolocation API: Provides real-time user location data, critical for 911 calls. Maps API: Integrates interactive Google Maps into Wildix products, allowing users to track their own and others' locations. Geocoding API: Converts addresses into precise geographic coordinates, ensuring quick and accurate location determination, especially for emergency calls. Google Workspace (GWS): Configured across all teams to create a unified and secure environment for collaboration, access management, and communication. Results The integration of Google Maps and Google Workspace into Wildix’s products and operations has led to several key outcomes: Enhanced User Security: Real-time location tracking has greatly improved user safety, allowing for swift emergency responses. Effective Customer Interaction: Enterprise customers now use detailed maps and geolocation data to optimize logistics, meeting planning, and personalize their services. Improved Collaboration: The unified Google Workspace environment has streamlined communication and access management across Wildix teams, enhancing overall efficiency. Improved User Experience: The familiarity and ease of use of Google Maps, combined with the seamless integration of GWS, have made Wildix products more accessible and user-friendly. This ongoing collaboration continues to improve the effectiveness and efficiency of Wildix’s solutions, ensuring they remain at the forefront of unified communications technology.

About the Company Brand New Galaxy is a global E-commerce partner that drives digital transformation for global brands. They deliver growth through expertise in E-commerce, Creative & Content Production, and Automation & Performance Improvement. Founded in Warsaw, Poland, in 2017, BNG has grown to 500+ employees, operates in multiple regions, and was acquired by Stagwell (STGW) in 2022. Challenges Before adopting Asana, Brand New Galaxy faced challenges managing their complex, multi-country operations. With 300+ projects and a team of 600, coordination was difficult across various tools and communication channels. The company needed a unified solution to streamline operations and improve collaboration. Solution After evaluating options, BNG chose Asana for its simplicity and effectiveness. They carefully transitioned projects, standardized workflows, and provided thorough training, leading to smoother operations, better teamwork, and enhanced project management. Results Asana became BNG's central hub for project management, simplifying communication, and task management. The transition led to improved oversight, clear role definitions, and increased efficiency across the company. Cloudfresh Role Cloudfresh was instrumental in BNG’s successful adoption of Asana, offering expert guidance, technical support, and customized training. Their timely assistance and deep understanding of Asana helped BNG fully leverage the platform’s capabilities.

Challenge: WOOPPAY has been using the Trello task manager for a long time. However, its functionality was not enough for effective project management, and the team faced the following problems: Lack of usage analytics; Difficulties in tracking tasks and lack of dependent tasks; Weak cooperation of teams due to the use of different software solutions in work. Due to these difficulties and the inability to solve them using the existing project management platform, WOOPPAY began to look for alternative project management options that would cover all the team’s requests. Solution: Looking for products to meet the company’s needs, and starting cooperation with Cloudfresh, WOOPPAY chose Asana, one of the leading end-to-end project management tools. The team immediately appreciated the intuitive interface, which eased the transition process and significantly reduced the time to learn a new tool. Another essential feature acquired with Asana is analytics and reporting. Now, stakeholders can monitor the progress of projects using a real-time dashboard and analyze and prevent problems before they occur. Teams also can build custom graphs for any area of work and easily share them with colleagues. An equally important requirement of the company for the new task manager was the ability to track tasks and their dependencies. Asana provides this feature in the settings of each task.  Results: With the transition to Asana, WOOPPAY is scaling qualitative and quantitatively, building project management. Mastering new functionality and synchronizing it with the particularities of the company’s projects and teams, Wooppay took task management to a new level. Initially, the company purchased only 10 Asana Premium licenses for testing. After half a year, it was decided to buy another 50 licenses. Within a year, the number of licenses almost doubled and reached 90. With the transition to work management in Asana, WOOPPAY received: Simplicity and ease of use of the platform for all team members; Increasing the speed of completing tasks; Ease of tracking tasks and viewing weaknesses in the implementation of projects; Automation of company processes; High level of analytics and reporting; More synchronized work of teams through the use of various integrations; Improved cooperation of all teams and organization of company projects. Thus, by coordinating processes with Asana, the company gradually transitioned to a project-based management approach and improved the quality of teamwork and task planning, directly affecting its business results. Cloudfresh Role: Asana experts from Cloudfresh consulted and helped to choose the best pricing plan for WOOPPAY needs. Also, thanks to the cooperation with partner Asana, WOOPPAY was able to optimize its resources. The Cloudfresh team conducted a product demo, introduced the full functionality, and helped resolve legal issues.

Challenge: Initially, ICanHelp.Host did not have a user support system. The Zendesk platform was chosen to provide a foundation for delivering more effective services and information to communities that need the organization’s help. Zendesk provides a complete customer service solution that tracks user requests with a robust ticketing system and omnichannel support that streamlines customer interactions and team workflows. Some of the priority requests from ICanHelp.Host were: Increasing the speed of processing information and resolving user requests through a help desk with a reliable ticket-tracking system. More accurate analytics of customer needs based on their requests. Creating a knowledge base for customers to make it possible to independently find all the information they need. Solution: With the transition to Zendesk Ticketing System (formerly Zendesk Support), a multi-channel, customizable and scalable user experience software solution, ICanHelp.Host can improve communication within teams and with end users. Now, the organization’s team has a complete view of each user, easily prioritizes, and provides appropriate support faster and more efficiently. Zendesk is an opportunity to respond to user requests as soon as possible and organize the work of volunteers. Results: With the help of Zendesk services, ICanHelp.Host has achieved many of the organization’s goals related to building the best user experience: Efficient support and fast processing of requests. The team responds to all users within 24-48 hours while processing 100% of incoming tickets. Analytics and reporting in real-time. The organization can track user requests, understand their interests, and act based on customer needs. Reduced decision-making time and lower costs. An integrated Help Center and Community Forum have been created so that customers can find helpful information and solve problems at their own pace, reducing the turnaround time for agents. To date, ICanHelp.Host has been able to help several thousand people. The most important thing for the team is to help people find a way out of the current difficult circumstances and provide suitable housing options according to their needs. Thanks to Zendesk tools, the organization’s mission accomplishment has become more structured, faster, and more productive. Cloudfresh Role: The Cloudfresh team consulted ICanHelp.Host on working with Zendesk services and helped to figure out how the organization can use these tools to achieve its goals. Cloudfresh also provided technical support for implementing services and trained the ICanHelp.Host team on using Zendesk services.

Challenge: It was important for the Laba company to get better technical support and speed up the processing of requests arising in working with tools from Google Workspace (from now on, GWS). The team also wanted to improve data protection, the security, increase storage memory and the number of users, conduct better video meetings, and have more Google Cloud quotas. Solution: Thanks to cooperation with Cloudfresh, Laba switched to a mix of service packages - Enterprise and Enterprise Plus. It covered all the company's needs related to the safety of using the service and data protection.  Results:  Improved security. It became possible to configure DLP rules to protect data security, perform effective security analysis, and monitor user activity in the system.  Team expansion. In the old package used by the company, it was possible to add up to 300 users to the system. Now the team can create an unlimited number of accounts in the system. The increased amount of Google Disk memory. Currently, each GWS user with Laba has 5 TB of disk storage, and there are team Google Drives with unlimited storage. Google Cloud quota increase. Laba sought to increase quotas for the number of processors in virtual machines to 36. The limit on the hard disk size increased from 250 to 770 GB after the transition to the new GWS service packages. In addition, connecting to Google BigQuery and improving noise reduction in Google Meet became possible. All this helped the Laba team to automate processes, save time and money, and make analytics more convenient. Cloudfresh Role: Cloudfresh team advised on working with GWS services and explained the available packages' advantages, functionality, and differences. In this way, Laba could choose the best option according to the company's needs and optimize its costs. In addition, automation has improved thanks to bonuses from Cloudfresh. The Cloudfresh team will continue to provide technical support and respond to requests from the Laba team.

Challenge: The airSlate team has used the Google Workspace (GWS) Basic plan for a long time. One of the main factors that forced airSlate to switch the plan was the changes in GWS terms of conditions that required accounts with more than 300 users to change their subscriptions. On the other hand, the company was scaling and had some business requirements not covered by the lower subscription plan, including: 1.  Limited Google Drive storage space 2. Limited analyzing tools and many limitations related to document permissions for IT admins 3. No special sharing permissions for document sharing, and so on. Solution: The airSlate team chose the GWS Enterprise Standard edition, which helped to solve the requests and get the following benefits: - Increased Google Drive space for all users - Advanced sharing permissions, in particular, secure sharing outside the company - Advanced investigation tools that allow analyzing of any events and create triggers to notify Admins about necessary actions - More convenient Admin management console. Results: Switching to a new plan solved airSlate’s problem of complying with the new rules from Google and opened up many opportunities for the company to scale.  Now, the airSlate team has enough space availability on Google Drive, and the company’s IT specialists are freed from limitations in analysis tools. Both improved monitoring and security tools allow employees to jointly own and work on many documents without worrying about their security. With the Enterprise Standard plan, airSlate has streamlined the company’s operations, empowered employees to work together in a more secure and flexible environment, and prepared for rapid scaling. Cloudfresh Role: Cloudfresh helped airSlate choose the best plan and get the best conditions according to the company’s needs. The team provided consultations, gave information on the various GWS editions and features, and performed technical assistance in configuring and integrating the new plan.