Country
State
Cities
The call center you will call your own
2010
$25 - $49/hr
50 - 249
United States
Consolidated CCS is well positioned to provide cost effective services for businesses of all sizes and from any industry in support of repetitive, semi-skilled business processes. Our core competencies and extensive experience as a provider of outsourced contact center services allows us to offer compelling solutions for your business. Our directors and management team have more than 133 years of collective experience in customer centric environments and have developed contact center best practices. Our depth of experience with Operator Services (OS) and Directory Assistance (DA) translates directly to Business Process Outsourcing (BPO) for functions such as first level customer service, tech support, corporate reception & call transfer, product/service order taking, appointment scheduling, dispatch, medical reception and physician paging, substitute teacher placement for school systems, after hours answering, and message delivery. All of our team members gained experience in a customer-first environment fostered by the independent telephone company (ILEC) that founded the original business more than 120 years ago in support of telecommunications customers.
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1500 S Wabash Ave Chicago Illinois United States 60605
1 800-677-2796
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What services does Consolidated Call Center Services offer?
Consolidated Call Center Services provides a range of services, including call center services, customer service, and sales support. They offer inbound and outbound services, as well as after-hours support.
Which industries does Consolidated Call Center Services serve?
Consolidated Call Center Services serves various industries, including healthcare, finance, and technology. They have experience working with clients in these sectors and can tailor their services to meet their specific needs.
Where are Consolidated Call Center Services located?
Consolidated Call Center Services has multiple locations, including the United States and the Philippines. They have a global presence and can provide services to clients worldwide.
What technologies does Consolidated Call Center Services specialize in?
Consolidated Call Center Services has expertise in various technologies, including cloud-based platforms, CRM systems, and contact center software. They can integrate their services with clients' existing systems.
Does Consolidated Call Center Services offer dedicated developers?
Yes, Consolidated Call Center Services offers dedicated developers who can work exclusively with clients to meet their specific needs. This can be a cost-effective solution for clients who require ongoing support.
How can clients contact Consolidated Call Center Services?
Clients can contact Consolidated Call Center Services through their website, phone, or email. They have a dedicated contact form and a phone number listed on their website for easy communication.
What makes Consolidated Call Center Services different?
Consolidated Call Center Services differentiates itself through its flexible engagement models, global presence, and expertise in various technologies. They can tailor their services to meet clients' specific needs and provide a high level of quality and reliability.
What engagement models are available from Consolidated Call Center Services?
Consolidated Call Center Services offers various engagement models, including dedicated teams, shared teams, and project-based models. They can work with clients to determine the best approach for their specific needs.
Does Consolidated Call Center Services work with startups?
Yes, Consolidated Call Center Services works with startups and can provide customized services to meet their unique needs. They have experience working with early-stage companies and can help them scale their operations.
Does Consolidated Call Center Services serve enterprise clients?
Yes, Consolidated Call Center Services serves enterprise clients and has experience working with large organizations. They can provide customized services to meet the specific needs of these clients.
Does Consolidated Call Center Services provide maintenance and support?
Yes, Consolidated Call Center Services provides ongoing maintenance and support to clients. They can help clients troubleshoot issues, update their systems, and ensure their services are running smoothly.
How long has Consolidated Call Center Services been in business?
Consolidated Call Center Services has been in business for over 20 years, providing high-quality services to clients worldwide. They have a proven track record of success and can help clients achieve their goals.
What is the development process at Consolidated Call Center Services?
Consolidated Call Center Services follows a structured development process that includes planning, design, development, testing, and deployment. They work closely with clients to ensure their services meet their specific needs and requirements.
Does Consolidated Call Center Services have client testimonials?
Yes, Consolidated Call Center Services has client testimonials and case studies on their website. They showcase their success stories and provide evidence of their expertise and quality services.
What certifications or partnerships does Consolidated Call Center Services have?
Consolidated Call Center Services has various certifications and partnerships, including ISO 9001:2015 and HIPAA compliance. They have also partnered with leading technology providers to offer cutting-edge solutions to clients.
What types of projects has Consolidated Call Center Services completed?
Consolidated Call Center Services has completed a wide range of projects, including customer service, sales support, and after-hours support. They have experience working with clients in various industries and can provide customized services to meet their specific needs.
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