ContactPoint 360, Inc

Want CX that pays dividends. Let’s talk.

<p></p><p>ContactPoint360 is a leading global BPO and call center outsourcing services provider, helping Fortune 500 enterprises to achieve data-driven results. The company specializes across range of solutions, including customer support, technical support, help desk, telemarketing, back office, and other 50+ services.&nbsp;&nbsp;</p><p>Additionally, ContactPoint360 holds expertise for multiple industries, and have prominent clients across Healthcare, Energy, Home Warranty, Logistics, Utilities, and 6+ sectors. Powered by AI, automation, and omnichannel communication, and supported by a team of 4000+ experts, fluent in 30+ languages,&nbsp;ContactPoint360 has a global presence in 10+ countries, driving exceptional customer experience (CX) for nearly two decades.&nbsp;</p><p>With over 14+ years of experience, ContactPoint360 has achieved outstanding CX benchmarks, including 91% first-call resolution, 98% CSAT, 95% NPS, less than 2% cancellation, and 100% accuracy rate. Moreover, the company do offers in-house software solutions to automate QA, HR, workforce optimization and third-party verification operations. &nbsp;</p><p>As such, ContactPoint360 is one-stop solution for end-to-end, enterprise-grade CX services.&nbsp;&nbsp;</p>

• BPO Services

$25 - $49/hr

1000 - 9999

United States