Overview About Counterpart

THE CHALLENGE For three years in a row, Big Brothers Big Sisters of Central Indiana (BBBSCI) has been recognized by the agency’s national headquarters for the strength of its mentoring programs and network. A significant contributor to this success is BBBSCI’s dedication to removing barriers to meaningful and impactful relationship-building among its mentor matches (“Bigs” and “Littles”).   BBBSCI conducted a Six Sigma Match Intentionality Project aimed to improve match satisfactions and youth outcomes. The study identified 12 critical life skills and attributes (“Thriving Indicators” now known as “Little Impacts”) necessary to reach one’s full potential. As a result, BBBSCI wanted to combine this data with an actionable and adaptable tool that would help Bigs foster these attributes within their Littles. THE SOLUTION We partnered with BBBSCI and Crafted to build The Big App. On the front end, The Big App is a mobile platform that helps mentors approach their mentoring time with greater intentionality, thanks to a framework of activities and events tied to each Little Impact. The app also serves as an information hub, storing basic profiles for each match as well as metrics around time spent towards each category. On the back end, The Big App is a custom, data-driven dashboard that gives BBBSCI staff the ability to enter and manage activities and events, identify and analyze key performance indicators, and continually assess and interpret the collected data as Bigs and Littles build their relationship. BBBSCI leverages these key metrics to make data-driven decisions around helping match relationships thrive. SOLUTIONS Mobile App Custom Product TECHNOLOGIES C# JQuery MS SQL Web API THE RESULTS The Big App launched internally for BBBSCI in March 2016, and circulated quickly among Bigs. That summer, we were proud to join BBBSCI in showcasing The Big App at the Big Brothers Big Sisters of America National Conference. Since then, The Big App has helped support more than 10,000 mentors across nine Big Brothers Big Sisters agencies nationwide. Additionally, it has provided more than $100K in new sponsorship opportunities to BBBSCI. In 2018, The Big App was named a 2018 Indiana Innovation Award winner. In 2019, the platform was nominated for a TechPoint Mira Award. "We are proud of the work that went into The Big App. This work would not have been possible without the generosity of our partners at [Counterpart]!" - Amy Pomeranz Essley, Chief Program Officer Read more here: https://www.counterpart.biz/case-studies/bbbsci-big-app/?

THE CHALLENGE After 60 years of providing handmade products on a daily basis, Long’s Bakery understands the importance of quality, timeliness, and efficiency. During those years, Long’s ran solely on cash registers and handwritten orders. Their administrative needs, internal communication, and quality control were all limited by outdated technology. The Long’s administrative team needed more time devoted to business development and less time decoding handwritten orders, managing payroll using a traditional time clock, and working with a not-so-user-friendly Windows 95 POS (Point of Sale) system. To handle their business growth, Long’s decided they wanted to incorporate new technology. With two locations, 80 employees and their unique business model, “off the shelf” POS systems fell short. A tech-savvy market calls for a tech-savvy business, and Long’s Bakery knew that if they wanted to achieve their goals, they needed to adapt. THE SOLUTION When Long’s Bakery reached out to Counterpart for a solution, we started working on a user-friendly and comprehensive POS software system that would smoothly integrate with their broad list of products and administrative needs. Our team made it a priority to simplify the POS interface, effectively streamlining the order-taking process with a minimal learning curve. Additional components were soon added to their production system, providing phone ordering, order fulfillment, time clock, and supply ordering capabilities. It was imperative that Long’s employees could immediately embrace the new system since first impressions are crucial and to maintain the level of service Long’s customers have come to expect. To accomplish that goal, Long’s employees provided input during the design process to ensure that the system would meet their needs, and it has exceeded their expectations. In their own words, they would never go back. SOLUTIONS Full business solution Custom POS with hardware integration Custom iPad supply ordering Third-party integrations TECHNOLOGIES C# JQuery Kendo UI MS SQL Web API THE RESULTS The software created for Long’s Bakery exemplifies how a small family business can expand without losing hold of their original vision. Long’s Bakery now operates with state-of-the-art capabilities while maintaining the personal feel. The entire system provides efficiencies that continue to save time and money, both for administrative functions like invoicing and payroll, as well as with ordering supplies and filling customers’ orders. Long’s Bakery has a technology solution that is smart, secure, and scalable. “Counterpart has made it possible for our business to have modern technology that creates efficiencies and solutions for our business needs. They work hard to understand our business, and we feel confident that we have software that will grow with us for years to come.” - Dennis Rinehart, President Read more here: https://www.counterpart.biz/case-studies/longs/?