Country
State
Cities
Your total messaging service
1999
< $25/hr
2 - 9
United States
In 1999, the company began as Key Tech Communication Services, LLC. It was formed by Dr. Marshall Leary, Jr., and Lauretta Martindale, to provide affordable outsourced communication services without sacrificing quality. The employees of Key Tech Communication understood the importance of true customer service. We take pride in providing not only you, our client, with the best possible service, but also providing your clients with that same service.
With over 35 years’ experience in supervisory customer relation management, state of the art technology, and an infrastructure capable of handling millions of client interactions, the company became Custom Call Center, LLC in March of 2016.
Custom Call Center provides a wide range of outsourced communication based services. Our professionally trained staff and nationwide state-of-the-art call center offers 24 Hour live telephone answering service, order entry, customer service support, call overflow, web enabled call center features, and special application operator services. No job is too big or too small! We can do it all from large multiple location companies to small one person operations.
Explore Custom Call Center office locations and service areas.
700 N 7th St Monroe Louisiana United States 71201
318-388-7905
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What services does Custom Call Center offer?
Custom Call Center provides a range of services, including call center solutions, customer service, and sales support. They also offer consulting and training services to help businesses improve their customer experience.
Which industries does Custom Call Center serve?
Custom Call Center serves a variety of industries, including healthcare, finance, technology, and e-commerce. They also work with non-profit organizations and government agencies.
Where is Custom Call Center located?
Custom Call Center has locations in the United States and the Philippines, with a global reach through their remote teams.
What technologies does Custom Call Center specialize in?
Custom Call Center uses a range of technologies, including cloud-based platforms, CRM systems, and omnichannel solutions to provide seamless customer experiences.
Does Custom Call Center offer dedicated developers?
Yes, Custom Call Center offers dedicated developers who can work closely with clients to develop customized solutions and provide ongoing support.
How can I contact Custom Call Center?
You can contact Custom Call Center through their website, phone, or email. They also have a contact form on their website for easy communication.
What makes Custom Call Center different?
Custom Call Center differentiates itself through its flexible engagement models, cutting-edge technologies, and a focus on delivering exceptional customer experiences.
What engagement models does Custom Call Center offer?
Custom Call Center offers a range of engagement models, including onshore, offshore, and nearshore options, as well as flexible pricing models to suit clients' needs.
Does Custom Call Center work with startups?
Yes, Custom Call Center works with startups and small businesses to help them scale their customer service and sales operations.
Does Custom Call Center serve enterprise clients?
Yes, Custom Call Center has experience working with large enterprises and Fortune 500 companies to provide customized solutions and support.
Does Custom Call Center provide maintenance and support?
Yes, Custom Call Center provides ongoing maintenance and support to ensure that clients' systems and processes run smoothly and efficiently.
How long has Custom Call Center been in business?
Custom Call Center has been in business for over 20 years, with a proven track record of delivering high-quality customer experiences and solutions.
What is Custom Call Center's development process?
Custom Call Center follows a structured development process that includes requirements gathering, design, development, testing, and deployment to ensure that clients receive high-quality solutions.
Does Custom Call Center have client testimonials?
Yes, Custom Call Center has a number of client testimonials and case studies that demonstrate their expertise and success in delivering customized solutions.
What certifications or partnerships does Custom Call Center have?
Custom Call Center has a number of certifications and partnerships, including ISO 9001:2015 and HIPAA compliance, as well as partnerships with leading technology providers.
What types of projects has Custom Call Center completed?
Custom Call Center has completed a wide range of projects, including customer service and sales support, consulting and training, and system implementation and integration.
Is Custom Call Center a good fit for my business?
Custom Call Center may be a good fit for your business if you're looking for a flexible and scalable solution to support your customer service and sales operations.
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