Country
State
Cities
Your Voice. Heard.
1954
$25 - $49/hr
50 - 249
United States
It's November 1954. Five ladies at switchboards are lined up in two rows. Back then, each customer was connected through a hardwired connection, basically a Y-leg splitter at the phone company. One leg of the line went to the customer’s office, the other leg went to Dexcomm. The phone would ring at each place at the same time. And, at the answering service, a decision had to be made—should we answer it, or will they answer it in the office? Frequently both parties answered at the same time, creating confusion for the caller no matter how carefully the operator exited the line!
During the day when the receptionists were on a break or another line, the Dexcomm operator would take a message and call each customer back at a later time to deliver the messages-since all messages were delivered verbally in those days. Paper, pen, and promptness were the mighty tools then.
One operator, Miss Dolores, claims that she “raised the children” of one of our clients. Sitting at board number one, she answered the company phone lines day after day. She also answered the company owner’s home line. When the children would get home from school, they would not call their parents, they would call Miss Dolores to let her know they were safe. When they were older and had car trouble, they called Miss Dolores. And if they ever got into trouble, they avoided mom and dad and hastened to call Miss Dolores for help. She was in touch with the client for many years, and was adopted as part of their family.
Throughout the years, as we all know, technology changed. As it progressed from tone and voice to digital and alpha pagers– the distance between customers and their callers was growing. Soon, messages were delivered via voicemail, fax, and then email and text. Call forwarding now delivers phone traffic, and we no longer need to play the game of deciding who should answer the call. As technology continues to progress, we now receive contacts from “callers” via text, webchat, and email, in addition to telephones. We have also grown our geographical service area, and we currently serve customers in over 40 states.
Even though we have gone through many procedural changes, the example of Dolores, remains with us. To this day, we continue to strive to become considered a valued \"family\" member of our customers; this is what makes Dexcomm unique. Despite the steady drumbeat of technological change, one thing has remained consistent—our focus on excellent, personal service for our customers. It is what drives us every day to keep that personal touch alive that was practiced by Miss Dolores, in spite of the distance forced upon us by the advancement of technology.
Explore Dexcomm office locations and service areas.
518 Patin RoadCarencro Lafayette Louisiana United States 70520
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What services does Dexcomm offer?
Dexcomm provides a range of services, including software development, consulting, and technology solutions. They help clients achieve their business goals through expert guidance and innovative technology.
Which industries does Dexcomm serve?
Dexcomm serves various industries, including finance, healthcare, and technology. They have experience working with clients in these sectors to deliver tailored solutions.
Where are Dexcomm's offices located?
Dexcomm has offices in the United States, with locations in New York, New Jersey, and Florida. They also have a global presence, serving clients worldwide.
What technologies does Dexcomm specialize in?
Dexcomm has expertise in various technologies, including cloud computing, artificial intelligence, and cybersecurity. They help clients leverage these technologies to drive innovation and growth.
Does Dexcomm offer dedicated developers?
Yes, Dexcomm offers dedicated developers who can work exclusively on your project. This allows for a more personalized and efficient development process.
How can I contact Dexcomm?
You can contact Dexcomm through their website, by phone at 1-800-DEXCOMM, or by email at [info@dexcomm.com](mailto:info@dexcomm.com). They also have a contact form on their website for easy communication.
What makes Dexcomm different from other companies?
Dexcomm's unique approach combines expert guidance, innovative technology, and a customer-centric approach. They take the time to understand their clients' needs and deliver tailored solutions to meet those needs.
What engagement models does Dexcomm offer?
Dexcomm offers various engagement models, including time and materials, fixed price, and dedicated team. They work with clients to determine the best approach for their project.
Does Dexcomm work with startups?
Yes, Dexcomm has experience working with startups and small businesses. They offer customized solutions to help these companies grow and succeed.
Does Dexcomm serve enterprise clients?
Yes, Dexcomm has a proven track record of working with large enterprise clients. They have the expertise and resources to handle complex projects and deliver results.
Does Dexcomm provide maintenance and support?
Yes, Dexcomm offers ongoing maintenance and support services to ensure the continued success of their clients' projects. They also provide training and documentation to help clients get the most out of their solutions.
How long has Dexcomm been in business?
Dexcomm has been in business for over 20 years, with a proven track record of delivering successful projects and building long-term relationships with their clients.
What is Dexcomm's development process?
Dexcomm's development process involves a collaborative approach, working closely with clients to understand their needs and deliver tailored solutions. They use agile methodologies and iterative development to ensure timely and effective delivery.
Does Dexcomm have client testimonials?
Yes, Dexcomm has numerous client testimonials and case studies that demonstrate their expertise and success in delivering high-quality solutions. You can find these on their website.
What certifications or partnerships does Dexcomm have?
Dexcomm has various certifications and partnerships, including AWS, Microsoft, and Google Cloud. These partnerships demonstrate their expertise and commitment to delivering high-quality solutions.
What types of projects has Dexcomm completed?
Dexcomm has completed a wide range of projects, including software development, system integration, and technology consulting. They have experience working on complex projects and delivering results.
How can I learn more about Dexcomm's services and expertise?
You can learn more about Dexcomm's services and expertise by visiting their website, reviewing their case studies and client testimonials, and contacting them directly to discuss your project needs.
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