Overview About Dxtech

Challenge Story A Japanese manufacturing company with operations in Vietnam faced serious communication gaps during cross-border meetings: Japanese Executives: Preferred speaking in Japanese, especially for complex technical and financial topics. They found English insufficient and Vietnamese completely inaccessible. Vietnamese Team: Struggled to fully understand meeting discussions, often relying on limited English or manual note-taking by bilingual staff. This led to delays in task execution and misinterpretation of instructions. HR & Operations: Found it difficult to onboard new staff or scale meetings without translators. Real-time note-taking was inconsistent, and post-meeting summaries were incomplete. Hiring human interpreters for every meeting was expensive and not scalable. Miscommunication became a growing risk as more departments joined cross-border calls. DX Tech Solution Dxtech developed a Meeting Translator Agent to provide real-time bilingual support for Japanese-Vietnamese meetings: Live Transcription: Integrated with Zoom and Google Meet, the agent captured audio streams and transcribed them live in Japanese and Vietnamese using speech-to-text models. Translation Layer: Transcribed content was translated in real-time using custom-tuned AI models that preserved technical terminology and business context. Speaker Identification: Used voice fingerprinting and meeting metadata to tag speakers (e.g., "Mr. Sato – CFO"). Post-Meeting Summary: Automatically generated bilingual meeting minutes, highlighting key action points, decisions, and deadlines. Private & Secure: Complied with data privacy regulations and ensured conversations were only stored temporarily for processing. Results Reduced the need for professional interpreters by 80% across weekly meetings. Improved comprehension and task accuracy for the Vietnamese team, resulting in a 35% reduction in follow-up clarification requests. Cut meeting prep and post-processing time from 2–3 hours to under 20 minutes. Enabled HR to onboard new team members faster with full access to multilingual meeting archives. Supported over 40+ meetings/month with high translation accuracy for both technical and casual dialogue.

Challenge Story A Vietnamese state agency managing over 1 million documents annually began facing growing challenges as document categories expanded and information retrieval needs became more complex. The legacy system, optimized for basic storage and keyword search, exposed critical inefficiencies: Public Servants: Struggled to locate the right documents due to keyword limitations and poor metadata tagging. Document relationships were unclear, and cross-referencing between categories was nearly impossible. Internal IT Team: Couldn’t keep up with demands for smarter search tools. Manual tagging and categorization became unsustainable as document volume crossed 2.5 million. Decision-Making Units: Lost valuable time extracting key data buried deep within legal texts, reports, and policy documents — leading to slower responses and higher error rates in official work. DX Tech Solution Dxtech built Tanika, an AI-powered assistant that acts as an intelligent layer over existing document storage systems: Data Ingestion & Indexing: All files (PDFs, DOCs, scanned images) were processed with OCR and vectorized using OpenAI embeddings, then stored in a vector database. RAG (Retrieval-Augmented Generation): When a user asks a question, the system semantically searches the database and combines results with a language model to generate precise answers. Natural Language Interface: Users can ask questions like “Find the latest procurement policy update” and receive instant, context-aware answers — not just file names. Access Control Integration: Permissions were matched with internal user roles to ensure secure results. Results Search time was reduced by 92%, from 6–10 minutes per query to under 30 seconds. Staff productivity increased by 30–40% in departments that adopted the tool. Error rates dropped by 70% when retrieving sensitive policy or compliance documents. The agent saved an estimated 300–400 manual hours/month across the agency.

Challenge Story In Vietnam and across Southeast Asia, over 3 million small and medium-sized businesses (SMEs) face a silent but critical growth barrier: customer relationship management. Most SMEs operate without proper CRM tools, and over 80% store customer data in spreadsheets, notebooks, or not at all. This leads to several pain points: Sales Teams: Can’t track customer history or follow up effectively. Outreach is often manual and generic, missing opportunities for personalized engagement. Marketing Teams: Struggle to run campaigns across platforms like Zalo, Facebook, or TikTok without automation tools. Coordination is ad hoc, and performance data is siloed. Business Owners: Lack a single view of customer touchpoints and miss out on upsell/cross-sell potential. They want automation but can’t afford or manage complex CRM platforms like Salesforce or HubSpot. Without a centralized system, SMEs were losing repeat customers, overspending on ads, and failing to scale personalized outreach. DX Tech Solution Dxtech built Tanigo, an AI-powered CRM assistant tailored to the specific needs of small businesses in Vietnam and SEA. Customer Data Management: Tanigo automatically captures and stores customer data from web forms, chats, orders, and Zalo/Facebook interactions. Smart Segmentation: The system uses rules and AI clustering to group customers based on purchase history, interests, and engagement patterns. Multichannel Automation: Businesses can create campaigns that send targeted messages via Zalo, TikTok, email, or SMS — all scheduled and personalized with AI. Agent Interface: A lightweight, chatbot-style interface allows business owners to issue natural language commands like “Send a birthday promo to loyal customers” or “Create a drip campaign for new leads.” Workflow Integration: Tanigo integrates with existing eCommerce sites and POS systems via APIs or tools like Zapier/n8n, minimizing onboarding friction. Results SMEs using Tanigo grew their customer re-engagement rates by 30–50% within 2–3 months Teams saved 20–30 hours/month on manual messaging and campaign coordination Response rates to campaigns improved by 3–5x, thanks to better timing and personalization Over 200,000 customer records have been processed and segmented across initial deployments Business owners reported “feeling in control” of their sales pipeline for the first time without needing a dedicated marketing hire

Head Management System Customer Service System Overview: Big project for big client in car production in Viet Nam. We updated thier Head Management System  and develop Order Sheet Management – which heads will use when motobike owner go to head for motobike service like repair, replace stuffs. 6 months PM 1.0, BA 1.0, Infra 1.0, Engineer 8.0, Tester 4.0 Language: Typescript, Javascript Framework: Node JS, React Native, React JS Cloud: AWS GitHub?Jira Software? Slack Agile Development, Project Base Project Info: Category: Software Development Client: Japan Industry: Business

Welfare Management System Overview: Welfare management system provide one–stop system for stafves and providers of client, where they can use, leverage client welfare like: Get point from good job, use point to pay foods, drinks in canteens, etc… It also connected with ERP of client to autmation the data processing. 6 months PM 1.0, BA 1.0, Engineer 4.0, Tester 3.0 Language: C#?Typescript Framework: ,NET, React JS Cloud: On-premise GitHub?Jira Software? Slack Agile Development, Project Base Project Info: Category: Software Development Client: Japan Industry: Business

Customer Management System (CRM) Customer Data Platform (CDP) Overview: We build CRM and CDP for Global Big Travel Corporation, which enablem improve customer data management of customers. Also enhance the customer experience when use Corporation Service. 4 months PM 1.0, Designer/BA 1.0, Engineer 4.0, Tester 2.0 Language: PHP?Typescript Framework: Laravel, React JS, Zalo Mini App Cloud: AWS GitHub?Jira Software? Slack Agile Development, Project Base Project Info: Category: Software Development Client: Japan Industry: Business

Tanigo: Overview: An omni-channel CRM automation marketing platform integrated with AI to enhance the experience and conversion efficiency for small and medium-sized businesses in Vietnam Revenue: $0 - ~10 customers have committed to using and paying monthly from June 2024. Launch: 06/2024 Project Info: Category: Chat Bot LLMS Client: Japan Industry: Business