Country
State
Cities
Assisting customers is responsibility & privilege
1998
< $25/hr
50 - 249
United States
EMS, Inc. is a full-service call center providing superior outsourced customer support. We pride ourselves in going above and beyond to ensure our clients receive world-class service. We target technical support and customer care programs but have the experience and expertise necessary to handle any type of program requiring support services. At EMS, we pride ourselves in being more than the average answering service. EMS was founded in 1998 by Mitch Johnson with the vision to provide superior live chat and email response services for numerous companies’ customers. Years later we have evolved into a full-service customer contact center and continue to provide superior services. EMS specializes in “Humanizing Customer Service” by providing timely, personal responses to customer questions and has become a recognized leader in customer service outsourcing. Our goal is to make outsourcing easy for our clients. EMS is privately owned and centrally headquartered in Omaha, Nebraska. We provide our clients with accent neutral multi-channel customer care solutions. Our end-to-end customer service offerings include inbound and outbound telephone services, e-mail response, and support, CRM solutions, consulting, IVR, live chat, fulfillment and direct marketing. EMS representatives are available 24 hours a day to supply your customers with the help they need when they need it.
Explore EMS CRM office locations and service areas.
12111 Emmet St. Omaha Nebraska United States 68164
800.233.8811
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What services does EMS CRM offer?
EMS CRM provides a range of services, including CRM consulting, implementation, customization, and integration, as well as ongoing support and maintenance.
Which industries does EMS CRM serve?
EMS CRM serves various industries, including manufacturing, distribution, and services, with a focus on delivering tailored CRM solutions.
What technologies does EMS CRM specialize in?
EMS CRM specializes in Microsoft Dynamics 365, providing expertise in implementation, customization, and integration.
Does EMS CRM offer dedicated developers?
Yes, EMS CRM offers dedicated developers to support clients with their CRM needs, ensuring a high level of expertise and commitment.
How can clients contact EMS CRM?
Clients can contact EMS CRM through their website, phone, or email, with multiple locations available for in-person meetings.
What makes EMS CRM different?
EMS CRM's expertise in Microsoft Dynamics 365 and their focus on delivering tailored CRM solutions set them apart from other service providers.
What engagement models are available?
EMS CRM offers various engagement models, including project-based, retainer-based, and dedicated developer models, to suit clients' needs.
Does EMS CRM work with startups?
Yes, EMS CRM works with startups, providing them with tailored CRM solutions and support to help them grow and succeed.
Does EMS CRM serve enterprise clients?
Yes, EMS CRM serves enterprise clients, delivering large-scale CRM implementations and ongoing support.
Does EMS CRM provide maintenance and support?
Yes, EMS CRM offers ongoing maintenance and support to ensure clients' CRM systems continue to run smoothly and efficiently.
How long has EMS CRM been in business?
EMS CRM has extensive experience in the CRM industry, with a proven track record of delivering successful CRM solutions.
What is EMS CRM's development process?
EMS CRM's development process involves a collaborative approach, working closely with clients to understand their needs and deliver tailored CRM solutions.
Does EMS CRM have client testimonials?
Yes, EMS CRM has client testimonials and case studies available on their website, showcasing their success in delivering CRM solutions.
What certifications or partnerships does EMS CRM have?
EMS CRM's certifications and partnerships are listed on their website, demonstrating their commitment to excellence and industry standards.
What types of projects has EMS CRM completed?
EMS CRM has completed a range of projects, including CRM implementations, customizations, and integrations, for various industries and clients.
Where are EMS CRM's locations?
EMS CRM has multiple locations, with offices in [list locations as per the website].
How can I learn more about EMS CRM's services?
You can learn more about EMS CRM's services by visiting their website, reviewing their case studies, and contacting their team directly.
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