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Innovation - Talent - Excellence
FlairsTech is an international IT and Software Services company with over 1000 employees in five (5) offices on three (3) continents supporting thousands of projects. Over 100 global organizations in North America, Europe, the Middle East, and Australia rely on us daily for our Software Development, BPO / Customer Operations, B2C and B2B Support Services, Customer Experience, and innovative Digital/ Business Solutions.Software Development & Analyticsrn• Analysis & Product Managementrn• UI/UX Designrn• Software Developmentrn• Data Analytics & BIrn• Testing & QArn• App ServicesCustomer Operations/ BPO (B2B Services)rn• Accounting/Back Officern• Data Managementrn• App & Technical Supportrn• Customer Servicern• Video & AnimationCustomer Experience (B2C Services)rn• Customer Servicern• Technical Supportrn• Salesrn• QArn• Forecastingrn• Workforce Management & Schedu...
7140 Rue Albert Einstein Suite 100-06 Saint-Laurent Quebec Canada H4S 2C1
+1-514-535-0156
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Testing Workflow Migration? Global software giant, migrated to a new testing tool, and needed to migrate their workflows, FlairsTech: ? Migrated over 500 workflows.? Re-defined the requirements to suit the new platform.? Automated part of the process to speed up the migration.?
Information Technology
Not Disclosed
12 weeks
Omnichannel Customer Service Customer had an issue with their CSAT score. They tried multiple partners. However, FlairsTech: ? Increased call quality- AI-enabled KMS? Transparency – Realtime Dashboards? Advanced Data-driven Workforce Management & Forecasting ? Ongoing training delivered? Bench resources?
100 weeks
Data to event-driven transformation? FlairsTech created a new platform that had powerful data presentation abilities combined with data analytics abilities that can predict decision-making based on real-time data and events computation. ?
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