Country
State
Cities
Your Brand is Our Business
1974
NA
250 - 999
United States
Global Response offers a full range of contact center services, including high-touch customer care, inbound sales, order processing, chat, email, SMS text, social media support and more. We approach CX management differently which is powered by technology and perfected by people. Think of us as your brand ambassadors, because brand loyalty is what we specialize in. Global Response is a true contact center, going beyond traditional call center services to interact with your customers via any channel they choose. Our associates are the key to our success, and we strive to give them everything they want for their careers.As a team member with Global Response, you bring your own background, experience, and unique skill sets, and it’s your unique DNA that makes us stronger! Our goal is to provide you with training & coaching, showcase your experience, and create opportunities for your personal advancement. Whether you possess deep experience or raw talent, are introverted or extroverted, our goal is to put you in a position to succeed.In the end, our brand specialists are ambitious critical thinkers who love what they do, and we want to make every day a win for them, too.
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767 South State Road 7 Margate Florida United States 33068
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ASICS needed a highly skilled and strategic customer experience team to support a rapid transition into more extensive e-commerce and direct customer sales during the pandemic. Global Response helped them transform their omnichannel customer solutions and scale for outstanding business results. Goals Scale customer experience management to respond to a sudden 80% increase in customer contacts and improve customer satisfaction. Challenges Surge in demand and customer contacts, and a shift in volume to e-commerce and direct customer sales, without an omnichannel solution to support it.\ Results After switching to Global Response, ASICS began operating on an omnichannel support solution which reduced time to answer, improved the customer feedback loop, and boosted customer satisfaction. Read More
Manufacturing
Not Disclosed
Weeks
With Global Response, Rack Room saved 84% on social media monitoring while expanding coverage by 110%. Rack Room Shoes and Off Broadway Shoe Warehouse are industry leaders in the family and fashion footwear categories. With more than 500 locations in the United States and a growing digital footprint, providing a seamless customer experience is a top priority for this service-oriented organization. Summary When social media was first developing as a strategy for retail and e-commerce, Rack Room Shoes faced the challenge of integrating customer care across all channels–including emerging ones. Need Once the dedicated Brand Care team was up and running, Global Response and Rack Room Shoes worked together to further enhance the value of Rack Room’s new resource. One simple way to do this was to increase the team’s use of social media monitoring and management. “We realized that managing social media monitoring in-house was overwhelming. Our marketing team generated everything from concept to implementation to post, in addition to monitoring,” notes Belle. Looking for an organized approach, Rack Room Shoes added social media customer service to the responsibilities of the Global Response dedicated team. Solution “We knew the solution had to be flexible so that the program could evolve as their organization does,” explains Phillip Crowe, then the Social Media Director at Global Response. “They had a significant number of mentions, questions, and concerns from customers on their social media pages, so we set out to catalog every interaction for the right response.” Rack Room Shoes now has social media monitoring for extended business hours, holidays, and weekends. A key element to this solution is that their agents and project manager are staffed from within their dedicated customer service team at Global Response. The project manager works with the client to calibrate quality assurance and reporting, and to make sure all new initiatives are integrated into the program as they occur. Result Belle summarizes the benefits of Global’s monitoring for her and her team: “Global Response allows me the ability to look at our brand from a 50,000-foot level. I can focus on how we will implement our brand, while they ensure I am alerted to concerns so that our customers are taken care of in a timely fashion.” In addition, Global Response has been able to extend the capabilities of the dedicated customer service team. “Compared to a full-time employee performing this task, Rack Room Shoes is saving 84% on their monitoring, while increasing the hours of coverage by 110%,” says Phillip. Read More
We were tasked with representing the FILA brand and applying best practices at a crucial moment for the brand’s reputation with consumers. Over the course of just two years, we not only met FILA’s expectations, we redefined what a positive brand experience can be. Goals Drastically improve customer experience management to turn around customer attrition and online sales. Challenges High level of customer complaints about their third-party contact center, leading to a significant negative impact on FILA’s sales. Results After switching to Global Response, FILA saw complaints go down, resolved cases go up, and online sales increase. Read More
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What services does Global Response offer?
Global Response provides a range of services, including custom software development, product engineering, and digital transformation. They also offer services such as DevOps, cloud engineering, and data analytics.
Which industries does Global Response serve?
Global Response serves various industries, including finance, healthcare, retail, and technology. They have experience working with clients in these sectors and have developed solutions tailored to their needs.
What technologies does Global Response specialize in?
Global Response has expertise in technologies such as cloud computing, artificial intelligence, data analytics, and DevOps. They also have experience with various programming languages and frameworks.
Does Global Response offer dedicated developers?
Yes, Global Response offers dedicated developers who can work exclusively on your project. This allows for a high level of customization and flexibility in your development process.
How can I contact Global Response?
You can contact Global Response through their website, which has a contact form and a list of locations. They also have a phone number and email address available on their website.
What makes Global Response different?
Global Response differentiates itself through its expertise in digital transformation and its ability to deliver high-quality solutions. They have a strong focus on innovation and customer satisfaction.
What engagement models does Global Response offer?
Global Response offers various engagement models, including time and materials, fixed price, and dedicated teams. They work with clients to determine the best approach for their project.
Does Global Response work with startups?
Yes, Global Response works with startups and has experience developing solutions for early-stage companies. They understand the unique challenges faced by startups and can provide tailored support.
Does Global Response serve enterprise clients?
Yes, Global Response serves enterprise clients and has experience working with large organizations. They have developed solutions for Fortune 500 companies and other large enterprises.
Does Global Response provide maintenance and support?
Yes, Global Response provides maintenance and support for their clients. They offer various support options, including on-site support, remote support, and 24/7 support.
How long has Global Response been in business?
Global Response has been in business for over 20 years, with a strong track record of delivering high-quality solutions to their clients.
What is Global Response's development process?
Global Response's development process involves a collaborative approach with their clients. They use agile methodologies and have a strong focus on communication and transparency throughout the development process.
Does Global Response have client testimonials?
Yes, Global Response has client testimonials and case studies available on their website. These showcase the success of their projects and the satisfaction of their clients.
What certifications or partnerships does Global Response have?
Global Response has various certifications and partnerships, including AWS, Microsoft, and Google Cloud. They also have certifications in Agile and Scrum.
What types of projects has Global Response completed?
Global Response has completed a wide range of projects, including custom software development, product engineering, and digital transformation. They have experience working on various technologies and industries.
Where is Global Response located?
Global Response has locations in various countries, including the United States, India, and Eastern Europe. They have a global presence and can work with clients worldwide.
How can I learn more about Global Response's services?
You can learn more about Global Response's services by visiting their website, which has a comprehensive overview of their services and solutions. You can also contact them directly to discuss your project needs.
Does Global Response offer a free consultation?
Yes, Global Response offers a free consultation to discuss your project needs and determine the best approach. They can provide a customized solution and estimate for your project.
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