Country
State
Cities
Best Customer Support & Data Solutions in 2024
2017
< $25/hr
1000 - 9999
United States
#1 Specialty provider of customer care, data, and community support solutions. We build and manage high-performance teams that deliver a more nuanced approach to customer support, data annotation, and marketplace operations.
A trusted partner to disruptive startups and iconic brands such as Meta, Google, Faire, Attentive, and Topicals. We bring an exceptional standard to your operations with a quality fixation, a multilingual, 365/24/7 delivery model, and the world's most intelligent workforce.
Our HQ is in Chicago, IL, with an active workforce of 3,800+ strategically distributed: SE Asia, English, French, and Portuguese Africa. Wherever you need coverage, we have the right team to help you win.
Explore Hugo office locations and service areas.
401 N Michigan Ave Chicago Illinois United States 60611
Browse, Compare, Shortlist, and Hire your ideal business partner with ease.
Explore Hugo's portfolio and selected projects.
Hugo transformed Topicals' customer experience and streamlined operations through empathetic customer service and effective management of influencer programs, achieving a 4.9/5 customer satisfaction score and significantly increasing ambassador program engagement (reviewing over 31,000 applications in 11 months). This partnership enabled Topicals to expand its reach and strengthen its brand ethos around self-love and empowerment, demonstrating Hugo's ability to deliver both heartfelt customer connections and scalable operational excellence. Read More
Financial & Payments
$50001 to $100000 USD
Weeks
Hugo enables Outschool to continue offering high-quality, diverse educational content by providing scalable, always-on customer support and content moderation solutions. Faced with a 150X surge in demand, Outschool's partnership with Hugo rapidly stabilized response times, clearing over 5,000 tickets in a week and significantly exceeding prior customer satisfaction scores. Hugo's expert team, which grew in response to Outschool's needs, cleared a significant backlog of teacher applications and class listings and maintained high quality and online safety standards, moderating over 10,000 pieces of social media content in two months. Read More
Through an immersive onboarding process, Hugo's team was steeped in Sakara's wellness philosophy, ensuring that every customer interaction was handled with warmth, care, and efficiency. This approach led to significant achievements: customer satisfaction scores averaging 95%, an 87% one-touch resolution rate, and a quality score of 98%, surpassing initial service level agreement targets. Beyond these, Hugo’s strategic handling of refunds and crediting optimized costs without compromising satisfaction. Read More
Hugo assisted Yardzen in scaling its operations and enhancing customer experience amid rapid growth. Faced with increasing wait times and a growing backlog jeopardizing customer satisfaction, Hugo stepped in with specialized support teams experienced in landscaping and construction. These teams achieved remarkable efficiency, clearing over 6,000 inquiries with impressive response times and maintaining a 96% customer satisfaction rate. Hugo's role expanded to include back-office digital operations (SMS outreach), significantly relieving Yardzen's core team to focus on design and innovation, and contributed to an 80% expansion of Yardzen's contractor network. Read More
Hugo partnered with a leading technology company to bridge inclusion gaps in AI, particularly in enhancing the visual recognition capabilities of its photo software for users with underrepresented skin tones. By leveraging its unique geographic reach and local knowledge, Hugo quickly mobilized efforts across African regions, collecting 600,000+ photo IDs in just three months, significantly surpassing the client's targets. This partnership not only filled critical data representation gaps but also set a new standard for inclusive technology development, ensuring products resonate more authentically with a global and diverse user base. Read More
Not Disclosed
Scaling from building 25 vendor pages weekly with 4 agents to over 250 with 40+ agents in less than three months, Hugo significantly expanded Faire's capacity to support its mission of leveling the playing field for small businesses. Through optimizing catalog content and onboarding processes, Hugo enabled Faire to integrate 1,800 brands in a single month and manage over 1 million product updates, fostering a vibrant marketplace for independent retailers. This collaboration not only streamlined operations but also facilitated a better support ecosystem, contributing to Faire's growth and its commitment to a fairer retail economy. Read More
Faced with the challenge of scaling high-quality, automated yet personalized support, Attentive leveraged Hugo’s expertise in staffing, training, and managing customer service teams. Results exceeded expectations with response rates 18% above target, skip rates significantly lower than the threshold, and error rates well under the goal. Hugo’s agents delivered responsive, empathetic service, closing 103,000+ chats and sending over 300,000 personalized messages, proving the immense potential of personalized messaging to enhance customer loyalty. Read More
A global e-commerce leader in sustainable fashion encountered trust and safety challenges due to rapid growth, leading to user dissatisfaction and financial losses. Collaborating with Hugo, the company overhauled its AI content moderation systems and enhanced data annotation and quality assurance processes, resulting in a 95% reduction in false positives and significant decreases in fraudulent activities and restoring user trust and platform integrity. Read More
Hugo partnered with a "Magnificent 7" tech company to refine their visual and auditory recognition technologies. For the visual component, Hugo annotated video segments identifying when individuals made direct eye contact with the camera wearer, resulting in 71 hours of video annotation with an average accuracy of 88%. Similarly, for the auditory aspect, Hugo marked speech segments aimed at enhancing tools for the hearing impaired and noise cancellation, annotating 70 hours of video with a 95% accuracy. This collaboration underscores Hugo's role in paving the way for more immersive and accessible technology experiences. Read More
A renowned home furnishings company, facing overwhelming customer service challenges during an online product launch, collaborated with Hugo to overhaul its support system. By integrating AI, expanding resource access, and enhancing agent training, they efficiently cleared a backlog of over 6,300 tickets, ultimately achieving a 98% customer satisfaction rate and significantly reduced response times. Read More
Read Hugo reviews, client feedback, ratings, and experiences to learn more about the company's services and performance.
No reviews submitted yet...
What does Hugo do?
Hugo is a technology company that provides software development services to businesses.
Which services does Hugo offer?
Hugo offers software development services, including product development, maintenance, and support.
Which industries does Hugo serve?
Hugo serves industries such as finance, healthcare, and e-commerce.
Where is Hugo located?
Hugo has locations in the United States, Europe, and Asia.
What technologies does Hugo specialize in?
Hugo specializes in technologies such as cloud computing, artificial intelligence, and data analytics.
Does Hugo offer dedicated developers?
Yes, Hugo offers dedicated developers to clients who require a dedicated team for their projects.
How can clients contact Hugo?
Clients can contact Hugo through the company's website, email, or phone.
What makes Hugo different?
Hugo's expertise in emerging technologies and its ability to deliver high-quality software solutions make it different from other companies.
What engagement models does Hugo offer?
Hugo offers various engagement models, including time and material, fixed price, and dedicated team.
Does Hugo work with startups?
Yes, Hugo works with startups and provides them with the necessary resources and expertise to build and launch their products.
Does Hugo serve enterprise clients?
Yes, Hugo serves enterprise clients and provides them with customized software solutions to meet their specific needs.
Does Hugo provide maintenance and support?
Yes, Hugo provides maintenance and support services to clients to ensure their software solutions continue to run smoothly.
How long has Hugo been in business?
Hugo has been in business for over 20 years.
What is Hugo's development process?
Hugo's development process involves a collaborative approach with clients, where the company works closely with clients to understand their needs and deliver high-quality software solutions.
Does Hugo have client testimonials?
Yes, Hugo has client testimonials and case studies that showcase the company's expertise and success in delivering software solutions.
What certifications or partnerships does Hugo have?
Hugo has certifications and partnerships with leading technology companies, including AWS and Microsoft.
What types of projects has Hugo completed?
Hugo has completed various types of projects, including product development, maintenance, and support for clients in the finance, healthcare, and e-commerce industries.
Do you own or represent this business? Enter your business email to claim your TopITFirms profile.
You have successfully submit request your claim
Ask About Hugo
Usually replies instantly
zip, pdf, png, jpg
Thank you for submitting your inquiry, we will get in touch with you soon.