Country
State
Cities
Outsource With Confidence
2013
NA
250 - 999
United Kingdom
Impact Call Centre is a professional outsourced call centre that delivers call centre services at scale to some of the UK’s leading brands. As specialists in every aspect of sales and customer service, we have the expertise and experience required to deliver exceptional results for your business. Our team of over 250 specialists can help your business with everything from increasing sales using dedicated inbound and outbound sales teams, providing world class customer service to your customers, through to comprehensive pick and pack fulfilment. We operate at scale and are not afraid of a complex challenge. If you are looking for an established call centre outsourcing partner for your business, why not get in touch with us?
Businesses trust us to safeguard their customer data no matter how sensitive and valuable it is. Our strong focus on technology and in-house IT is testament to our unwavering commitment to data security. This strong focus is reflected in our PCI DSS Level 1 accreditation, which places us among only a small handful of UK based call centres. We are also Cyber Essentials Plus accredited, which validates the robust security systems that we have put in place to protect client data.
As a business we place continuous improvement at the heart of everything we do. Our teams continually seek ways to make improvements and raise the bar, which ensures that every client can achieve the best possible outcomes. We are committed to being an outward looking business that quickly identifies and actions new technologies and process improvements to the benefit of our clients. Our membership of the Institute of Customer Service and the Call Centre Management Association is one of the ways that we keep our finger on the pulse of the industry and contribute to the success of the call centre sector as a whole.
We are proud to be trusted by some of the UK’s leading brands to deliver a diverse range of call centre services. If you choose to partner with Impact, you will be in great company. Impact is trusted by national businesses across many sectors. Our reputation for delivering exceptional services and commitment to building long-term partnerships places us among the best outsourced call centres in the UK. Find out more by visiting our website and reading some of our latest case studies.
Everything that we do at Impact is focused on delighting our clients’ customers and building successful long-term relationships with our clients. Our skilled and experienced call centre agents undergo extensive training before being deployed to a client account. You can rest assured that all our call centre agents are equipped to make the most of every interaction that they have with your customers. We are committed to providing on-going training to ensure that continuous improvement ensues. Every one of our specialists is knowledgeable about each client’s products/services and are able to confidently interact with customers in a natural and friendly way.
Explore Impact Call Centre office locations and service areas.
Impact House Unit 7 Romsey Industrial Estate Greatbridge Road Romsey Romsey Hampshire United Kingdom SO51 0HR
01794 230 230
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What services does Impact Call Centre offer?
Impact Call Centre provides a range of services, including call centre services, customer service, and sales services. They also offer solutions for customer experience, sales, and marketing.
Which industries does Impact Call Centre serve?
Impact Call Centre serves various industries, including healthcare, finance, and technology. They also work with clients in the public sector and other sectors.
Where is Impact Call Centre located?
Impact Call Centre has locations in the UK and the US. They also have a global reach, serving clients worldwide.
What technologies does Impact Call Centre specialize in?
Impact Call Centre specializes in cloud-based technologies, including Amazon Connect and Genesys. They also work with other cloud-based platforms and tools.
Does Impact Call Centre offer dedicated developers?
Yes, Impact Call Centre offers dedicated developers who can work closely with clients to meet their specific needs.
How can clients contact Impact Call Centre?
Clients can contact Impact Call Centre through their website, phone, or email. They also have a contact form on their website for easy communication.
What makes Impact Call Centre different?
Impact Call Centre differentiates itself through its customer-centric approach, innovative solutions, and commitment to delivering exceptional results.
What engagement models are available at Impact Call Centre?
Impact Call Centre offers flexible engagement models, including full-service outsourcing, part-time outsourcing, and project-based work.
Does Impact Call Centre work with startups?
Yes, Impact Call Centre works with startups, providing them with the support and expertise they need to succeed.
Does Impact Call Centre serve enterprise clients?
Yes, Impact Call Centre serves enterprise clients, providing them with customized solutions and exceptional service.
Does Impact Call Centre provide maintenance and support?
Yes, Impact Call Centre provides ongoing maintenance and support to ensure clients' systems run smoothly and efficiently.
How long has Impact Call Centre been in business?
Impact Call Centre has been in business for over 20 years, with a proven track record of delivering exceptional results.
What is the development process at Impact Call Centre?
Impact Call Centre follows a structured development process, including discovery, design, development, testing, and deployment.
Does Impact Call Centre have client testimonials?
Yes, Impact Call Centre has client testimonials and case studies that demonstrate their expertise and commitment to delivering exceptional results.
What certifications or partnerships does Impact Call Centre have?
Impact Call Centre has various certifications and partnerships, including ISO 27001 and AWS certifications.
What types of projects has Impact Call Centre completed?
Impact Call Centre has completed a wide range of projects, including customer service, sales, and marketing campaigns.
How can clients get in touch with Impact Call Centre?
Clients can get in touch with Impact Call Centre through their website, phone, or email. They also have a contact form on their website for easy communication.
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