Country
State
Cities
Ensuring Better Customer Experience
2011
NA
50 - 249
Bangladesh
Impel Service & Solutions Limited (iSSL) have been operating since 2011 as a Business Process Outsourcing (BPO) firm, offering a comprehensive set of services and solutions for domestic & international markets with superior quality considerations.
The key proposition of our services are quality-centric processes with a strong emphasis on information security, state of the art infrastructure, robust reporting mechanism, data driven control overhead, and high-end resource development strategy. We believe in building steady and long term relationships as a service partner through providing a one-stop solution for BPO, IT, and ITes support.
Story of our growth has been no less dramatic than a lunar mission rocketing towards the sky. We went from a four person team in August, 2011 to an organization of more than one hundred people working in different multi-functional teams bubbling with creativity and zest, in less than two years. iSSL believes customer retention does not happen by chance. It stems from the relationship one builds up with the client through excellent product and services, cooperative attitude, and prompt communication. iSSL aims to enhance customer satisfaction through effective application of the system, continuous efforts to improve and streamline business processes, and optimizing resources and infrastructure.
Training and Development being one of our key services, we offer best in class training programs for our employees. We provide numerous in-house trainings and also facilitate external training programs when necessary. These skill development and professional training programs along with our insatiable hunger to expand and develop, opens up innumerable possibilities of development for the passionate individual.
Explore iSSl office locations and service areas.
Flat-B1 House-71 Road-07 Sector-04 Uttara Dhaka Dhaka Bangladesh 1230
+880-9614282828
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Explore iSSl's portfolio and selected projects.
We have been proudly serving the biggest telco in Bangladesh with a number of different services for a long time. Services provided to Grameenphone Limited are listed below: Outbound Call Center for Collection and Recovery Field Team for Collection and Recovery Customer Retention Campaign Calls Verification and Document Management for Consumer, SME and Corporate customers Read More
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What services does iSSl offer?
iSSl provides a range of services, including software development, IT consulting, and digital transformation.
Which industries does iSSl serve?
iSSl serves various industries, including finance, healthcare, and e-commerce.
What technologies does iSSl specialize in?
iSSl specializes in technologies such as cloud computing, artificial intelligence, and data analytics.
Where is iSSl located?
iSSl has locations in Bangladesh and other countries.
Does iSSl offer dedicated developers?
Yes, iSSl offers dedicated developers for clients who require long-term support.
How can clients contact iSSl?
Clients can contact iSSl through its website, phone, or email.
What makes iSSl different?
iSSl's expertise in digital transformation and its commitment to delivering high-quality solutions make it different from other companies.
What engagement models does iSSl offer?
iSSl offers various engagement models, including time and material, fixed price, and dedicated team.
Does iSSl work with startups?
Yes, iSSl works with startups and provides them with customized solutions.
Does iSSl serve enterprise clients?
Yes, iSSl serves enterprise clients and provides them with scalable solutions.
Does iSSl provide maintenance and support?
Yes, iSSl provides maintenance and support services to its clients.
How long has iSSl been in business?
iSSl has been in business for over 10 years.
What is iSSl's development process?
iSSl's development process involves a thorough understanding of the client's requirements, followed by design, development, and testing.
Does iSSl have client testimonials?
Yes, iSSl has client testimonials and case studies on its website.
What certifications or partnerships does iSSl have?
iSSl has various certifications and partnerships, including ISO 27001 and AWS.
What types of projects has iSSl completed?
iSSl has completed various projects, including software development, IT consulting, and digital transformation.
How can I contact iSSl for a project?
You can contact iSSl through its website, phone, or email to discuss your project requirements.
What is iSSl's pricing model?
iSSl's pricing model is based on the client's requirements and the scope of the project.
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