Overview About It Flow

Business Request: The project addressed specific HR challenges within Unisender. Unisender sought an innovative solution to automate and enhance HR management processes, focusing on integrating an AI Specialist into Slack. Main Challenge: The company faced an issue where employees either rarely sought consultation from the HR department or took up a significant amount of time from HR professionals. The anonymous bot, which preserved the confidentiality of the correspondence, was intended to address this problem. Our Solution: Developed an HR AI Specialist using Python and GPT fine-tuning. Integrated the bot into the Slack environment, providing instant responses to HR-related queries.A scalable solution has been developed for fine-tuning the bot through the admin panel. Project Stages: Integration: Implemented the AI Specialist into Slack Knowledge Base: Equipped the AI Specialist with extensive corporate information Functionality: Enabled employees to inquire about HR topics and automated certain HR tasks Functionalities: Knowledge Access: Provided information on company policies, HR procedures, benefits, vacations, and training Query Resolution: Responded to HR-related questions, improving accessibility to information Task Automation: Assisted in tasks such as leave requests and training queries Technologies and Services: Slack API OpenAI API GPT Fine-Tuning GPT LangChain PostgreSQL Deployment Ubuntu 22.04 Development team: Python Backend developer DevOps R&D manager Results: The project significantly improved HR management processes, making information more accessible, accelerating decision-making, and reducing HR professionals’ workload.Over the course of six months, employees reached out to the AI HR bot for consultation over a thousand times, saving several dozen hours of HR department staff’s work and several thousand dollars for the company