Country
State
Cities
IT Support for Business
2006
< $25/hr
10 - 49
United Kingdom
Based in London and Sheffield, Jolly IT Solutions Ltd is an IT Consultancy offering highly personalised Technical Support and Helpdesk services for Businesses. Established in 2006, the company’s technicians are all Microsoft Certified System Engineers (MCSE) with experience in desktop and server support, web design, hosting, setting up networks, telephone systems, linux and Apple Macs
Explore Jolly IT Ltd office locations and service areas.
The Workstation 15 Paternoster Row Sheffield England United Kingdom S1 2BX
0800 331 7668
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What core IT services does Jolly IT provide?
The company specializes in managed IT support, cloud solutions, cybersecurity, and IT consultancy. Services are designed to help businesses streamline operations, improve security, and ensure reliable technology infrastructure through proactive monitoring and expert technical assistance.
The company offers a comprehensive range of managed IT services, including proactive IT support, cloud solutions, cybersecurity, disaster recovery, and strategic IT consultancy. These services are designed to ensure business systems remain secure, efficient, and operational.
The company offers a comprehensive range of IT support services, including managed IT support, cloud solutions, cybersecurity, disaster recovery, and hardware procurement. They focus on providing proactive monitoring and maintenance to ensure business systems remain operational and secure.
Where is the company based?
Headquarters are located in Leicester, United Kingdom. From this central location, the team provides comprehensive IT support and technology services to businesses across the region and beyond.
The primary office is located in Leicester, United Kingdom. From this location, the team provides IT support and technology management services to businesses throughout the UK.
Where is the company located?
The main office is based in Leicester, United Kingdom. From this location, the team provides IT support and consultancy services to businesses across the region and beyond.
Does the company offer support for remote or hybrid teams?
Yes, the firm provides robust support for modern working environments. This includes setting up secure remote access, cloud-based collaboration tools, and ensuring that employees working from home or in hybrid settings have the same level of connectivity and security as those in the office.
Does the company provide support for remote or hybrid work setups?
Yes, the company specializes in enabling flexible working environments. This includes setting up secure remote access, cloud-based collaboration tools, and ensuring that employees have the same level of IT support and security whether they are working from the office or remotely.
Does the company offer remote IT support?
Yes, remote support is a primary feature of the service model. The team utilizes advanced remote monitoring and management tools to resolve technical issues quickly without needing to be physically present on-site, ensuring minimal downtime for clients.
How does the company approach cybersecurity for its clients?
Cybersecurity is handled through a multi-layered approach. This involves implementing advanced firewalls, regular security audits, email protection, and staff training to mitigate risks. The goal is to protect sensitive business data from evolving digital threats while maintaining compliance with industry standards.
What industries does the company serve?
The company works with a diverse range of sectors, including professional services, legal firms, manufacturing, and retail. The support solutions are tailored to meet the specific compliance, security, and operational needs of each individual industry.
The company works with a diverse range of sectors, including professional services, manufacturing, education, and healthcare. They tailor their IT strategies to meet the specific compliance and operational requirements of each industry they support.
Can businesses outsource their entire IT department to this firm?
Yes, the company acts as a full-service outsourced IT department. By taking responsibility for network management, hardware procurement, and helpdesk support, the team allows business owners to focus on their core operations without worrying about technical downtime or infrastructure issues.
Cybersecurity is handled through a multi-layered approach. This includes implementing robust firewalls, endpoint protection, regular security audits, and staff training to mitigate risks such as phishing and ransomware. The goal is to protect sensitive business data and ensure continuity.
How long has the company been operating?
Established in 2008, the business has over 15 years of experience in the IT support industry. This longevity demonstrates a proven track record of helping businesses manage their technology infrastructure effectively.
What industries does the company typically serve?
The firm works with a diverse range of sectors, including professional services, legal, accounting, and manufacturing. The team has extensive experience tailoring IT strategies to meet the specific regulatory and operational requirements of these varied business environments.
Does the company offer cloud migration services?
Yes, the team assists businesses in transitioning to cloud environments, such as Microsoft 365 and Azure. This includes planning the migration, managing the transfer of data, and providing ongoing support to ensure the cloud infrastructure is optimized for performance.
Does the company provide cybersecurity services?
Cybersecurity is a major focus. Services include firewall management, antivirus protection, email security, and regular security audits to protect client data from evolving digital threats and ensure compliance with industry standards.
Does the company provide cloud migration services?
Yes, the team assists businesses in transitioning to cloud environments like Microsoft 365 and Azure. This service includes planning the migration, ensuring data integrity, and providing ongoing management to ensure the cloud infrastructure remains efficient and scalable.
Is there a dedicated helpdesk for technical issues?
Clients have access to a dedicated IT helpdesk staffed by experienced technicians. This support team handles day-to-day technical queries, system troubleshooting, and hardware issues to minimize downtime for the business.
Can the company assist with cloud migration?
Yes, they specialize in cloud consultancy and migration services. They help businesses transition to platforms like Microsoft 365 and Azure, ensuring a smooth move to the cloud while maintaining data integrity and system performance.
How does the company handle urgent technical issues?
Urgent issues are managed through a dedicated helpdesk system. Clients can report problems via phone or email, and the support team prioritizes requests based on urgency to ensure that critical business systems are restored as quickly as possible.
How long has the company been operating in the IT sector?
The company has over 15 years of experience in the IT industry. This longevity allows the team to bring deep technical expertise and a proven track record of managing complex IT infrastructures for various business sizes.
What is the approach to IT maintenance?
The approach is proactive rather than reactive. By utilizing 24/7 monitoring tools, the team identifies and addresses potential technical issues before they escalate into major problems, which helps prevent costly business disruptions.
Is there support available for hardware procurement?
Yes, the company assists with the sourcing and installation of hardware. This includes advising on the best servers, workstations, and networking equipment to suit specific business needs, ensuring that all technology is compatible and reliable.
Does the company provide disaster recovery planning?
Yes, business continuity and disaster recovery are key service areas. The team designs and implements backup solutions that ensure data can be recovered quickly in the event of a system failure, cyberattack, or natural disaster.
Does the company offer hardware procurement?
Yes, they act as a single point of contact for hardware procurement. They source, supply, and configure servers, workstations, and networking equipment, ensuring that all hardware is compatible with the client's existing infrastructure.
What is the benefit of using the managed IT support service?
Managed support provides proactive maintenance rather than just reactive fixes. By monitoring systems 24/7, the team identifies and resolves potential issues before they cause downtime, leading to increased productivity and a more stable IT environment.
What is the process for starting a new IT support contract?
The process typically begins with an initial consultation to assess current IT infrastructure and business requirements. Following this, a tailored support package is proposed, and a structured onboarding process is initiated to integrate the company's systems with the client's existing setup.
How can a business get in touch for a consultation?
Potential clients can contact the office by calling the phone number listed on the website or by filling out the online contact form. A member of the team will then reach out to discuss specific IT requirements.
Does the company offer IT consultancy for long-term planning?
Yes, the firm provides strategic IT consultancy to help businesses plan their technology roadmap. This includes budgeting for future upgrades, ensuring the IT infrastructure supports business growth, and advising on the latest technology trends.
Does the company hold any professional certifications?
The company maintains several industry-recognized partnerships and certifications, including being a Microsoft Partner. These credentials demonstrate a commitment to high standards of technical proficiency and service delivery.
Does the company handle disaster recovery planning?
Disaster recovery is a key part of the service offering. They design and implement robust backup solutions that ensure business continuity, allowing for quick data restoration in the event of a cyberattack, hardware failure, or other unforeseen incidents.
How can a business contact the team for a consultation?
Interested businesses can get in touch by calling the Leicester office or by filling out the contact form available on the official website. A member of the team will then reach out to discuss specific IT requirements and service options.
Can the company act as an outsourced IT department?
Yes, the company functions as a full-service outsourced IT department. This allows businesses to offload the burden of managing complex technology, enabling internal teams to focus on core business objectives while experts handle infrastructure, security, and support.
Is the company a Microsoft partner?
Yes, the company holds Microsoft Partner status. This certification confirms their expertise in deploying and managing Microsoft technologies, including Windows Server, Microsoft 365, and cloud-based infrastructure.
Does the company have experience with Microsoft technologies?
Yes, the team is highly experienced in the Microsoft ecosystem. This includes deep expertise in Microsoft 365, Windows Server, and Azure, allowing for seamless integration and management of these platforms within a business environment.
How can a business contact the team for an inquiry?
Inquiries can be made through the contact form on the official website, by calling the Leicester office directly, or by sending an email to the provided contact address. The team is available to discuss specific IT requirements and provide information on service packages.
Does the company support small to medium-sized businesses?
The primary focus is on supporting small to medium-sized enterprises (SMEs). They provide scalable IT solutions that grow alongside the business, offering enterprise-level expertise tailored to the budget and needs of smaller organizations.
Are there options for disaster recovery and data backup?
Yes, the company implements comprehensive backup and disaster recovery solutions. These systems ensure that business data is regularly backed up and can be restored quickly in the event of a hardware failure, cyberattack, or other unforeseen data loss incidents.
Does the company provide strategic IT consultancy?
Beyond day-to-day support, the company offers strategic consultancy to help businesses plan their long-term technology roadmap. This includes advice on hardware refreshes, software licensing, and digital transformation initiatives to ensure IT investments align with business growth.
What makes the company different from other IT providers?
The company distinguishes itself through a focus on long-term partnerships and transparent communication. By acting as an outsourced IT department, they prioritize understanding the unique goals of each client rather than offering one-size-fits-all solutions.
Does the company work with small to medium-sized businesses?
The firm is well-suited to support small and medium-sized enterprises. The service models are flexible and scalable, allowing the team to provide the same level of professional IT expertise to smaller organizations that larger corporations typically enjoy.
The company differentiates itself through a focus on proactive management rather than just reactive fixing. By prioritizing long-term relationships and understanding the specific needs of each client, the team ensures that technology serves as an enabler for business success rather than a bottleneck.
Can the company manage third-party software vendors?
Yes, they often act as a liaison between the client and third-party software vendors. This service saves clients time by having IT experts handle technical discussions, software updates, and troubleshooting with external providers.
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