Country
State
Cities
A Niche Outsourced Call Centre
2000
NA
10 - 49
South Africa
Founded in 2000 by financial and legal professional Chris Terblanche and human resources specialist Unali Nunes, JT has earned its place as a leading contact centre in South Africa and the number one choice for affinity-based campaigns.
If a task, campaign or intervention can be done by a person on a phone, we can do it!
Explore JT Call Centre office locations and service areas.
First Floor Building 8 Fancourt Business Park Felstead Road Johannesburg Gauteng South Africa 2162
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What core services does JT Call Centre provide?
The company specializes in outsourced contact center solutions, including inbound and outbound customer support, lead generation, telemarketing, data entry, and virtual assistant services designed to streamline business operations.
Where is the company located?
The operations are based in South Africa, leveraging the region's skilled workforce to provide cost-effective and high-quality business process outsourcing services to international and local clients.
Which industries does the company serve?
The agency supports a diverse range of sectors, including telecommunications, retail, finance, healthcare, and e-commerce, tailoring communication strategies to meet the specific regulatory and customer service needs of each industry.
Does the company handle both inbound and outbound calls?
Yes, the service offerings cover both inbound support, such as customer inquiries and technical assistance, and outbound campaigns, including sales, market research, and appointment setting.
How does the company ensure quality in its call center operations?
Quality assurance is maintained through rigorous agent training, real-time performance monitoring, and the use of advanced call recording and analytics tools to ensure every interaction meets professional standards.
Can businesses hire dedicated agents for long-term projects?
Yes, the company offers dedicated staffing models where agents are assigned exclusively to a client's account, ensuring they become fully integrated into the client's brand culture and operational requirements.
Is the company equipped to handle high-volume customer support?
The infrastructure is designed for scalability, allowing the team to quickly ramp up staffing levels to manage seasonal spikes, marketing campaign launches, or sudden increases in customer inquiry volumes.
What technology does the call center use?
The facility utilizes modern CRM integration, cloud-based telephony systems, and automated dialers to ensure efficient call routing, data management, and seamless reporting for all client projects.
Does the company provide services for startups?
Yes, the flexible engagement models are well-suited for startups that need to outsource non-core functions like customer support or lead generation to focus on scaling their primary business activities.
How are data privacy and security managed?
Security protocols are strictly enforced, including secure data handling procedures, restricted access to sensitive information, and compliance with relevant data protection regulations to ensure client and customer information remains confidential.
What is the process for getting started with a new project?
The onboarding process begins with a consultation to understand business goals, followed by the development of a customized script, agent training, and a pilot phase to refine performance before full-scale launch.
Can the company assist with lead generation?
Yes, the team specializes in outbound lead generation, identifying potential prospects and qualifying them through professional telemarketing efforts to help sales teams focus on closing deals.
How can potential clients contact the company to request a quote?
Interested parties can reach out through the contact form provided on the official website or by using the listed contact details to discuss specific project requirements and receive a tailored proposal.
Does the company offer multilingual support?
The agency provides support in English, utilizing the strong linguistic capabilities of the South African talent pool to serve global markets effectively.
What makes this call center a suitable outsourcing partner?
The combination of a skilled workforce, competitive pricing, and a focus on building long-term partnerships makes this provider an ideal choice for businesses looking to improve customer satisfaction while reducing operational overhead.
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