Country
State
Cities
Experience is What We Offer
-
< $25/hr
10 - 49
United States
Pauline O’Donovan started O’Donovan’s Answering Service 50 years ago in the basement of her home. Dedicated businesswoman, mother of 5, and amazing wife there was nothing that could stop her from achieving her goals. The pride and ambition she had in providing supreme customer service to the local businesses made her #1. Her staff grew in their knowledge and understanding of the business due to her great mentoring and leadership. The hands on approach set her apart from the surrounding competition. She knew it was not just the boss part that mattered but it was being involved in her own business as an agent operator herself.
Explore OD Answering Services office locations and service areas.
741 Broadway Somerville Massachusetts United States 02144
617-591-1190
Browse, Compare, Shortlist, and Hire your ideal business partner with ease.
No Portfolios Found yet...
Read OD Answering Services reviews, client feedback, ratings, and experiences to learn more about the company's services and performance.
No reviews submitted yet...
What primary services does OD Answering Services provide?
The company specializes in professional telephone answering services. This includes managing incoming calls, message taking, and ensuring that businesses maintain constant communication with their clients, even outside of standard office hours.
Where is the company located?
The business is based in Massachusetts and focuses on providing reliable answering solutions for clients throughout the region.
Can this service handle calls after business hours?
Yes, the service is designed to cover calls 24 hours a day, 7 days a week. This ensures that no potential customer inquiry is missed, regardless of the time of day or night.
What industries benefit from using these answering services?
The service supports a wide range of professional industries that require consistent availability. This includes medical practices, legal offices, and various service-based businesses that need to maintain a professional image and capture every lead.
How does the service help improve customer satisfaction?
By providing a live person to answer calls, the service ensures that callers are greeted professionally and their messages are handled promptly. This prevents the frustration of reaching voicemail and helps build trust with existing and potential clients.
Is the answering service suitable for small businesses?
Yes, the service is highly beneficial for small businesses that may not have the resources to staff a full-time receptionist. It allows business owners to focus on their core operations while knowing their incoming communications are being managed professionally.
Does the company offer customized message delivery?
Yes, the team is trained to handle messages according to specific client needs. Information is captured accurately and relayed to the business owner or staff through established communication protocols.
How can a business get started with these services?
Interested parties can reach out directly via the contact information provided on the official website to discuss specific communication needs and set up a service plan.
What is the main advantage of using a live answering service over voicemail?
A live answering service provides a human touch that voicemail lacks. It ensures that callers feel heard and valued, which significantly reduces the likelihood of potential customers hanging up and calling a competitor instead.
Are the operators trained to handle professional calls?
The staff is experienced in managing professional communications. They are trained to represent businesses with courtesy and efficiency, ensuring that every caller receives a high standard of service.
Does the service operate on weekends and holidays?
Yes, the answering service remains operational during weekends and holidays. This continuous coverage ensures that businesses remain accessible to their clients at all times, including during peak off-hours.
Can the service assist with appointment scheduling?
The answering service is equipped to handle various administrative tasks, including taking messages and facilitating communication, which helps streamline the appointment scheduling process for busy offices.
Is the service reliable for urgent or emergency calls?
The service is built to handle incoming calls with urgency and care. By providing a consistent point of contact, it ensures that important or emergency messages are captured and relayed to the appropriate personnel immediately.
How does the company maintain a professional image for its clients?
By acting as a seamless extension of the client's office, the service ensures that every caller is greeted with a professional tone. This consistency helps maintain a positive brand reputation and reinforces business credibility.
What is the best way to contact the company for a quote?
Potential clients should visit the official website and use the provided contact details to inquire about service options and pricing structures tailored to their specific business requirements.
Do you own or represent this business? Enter your business email to claim your TopITFirms profile.
You have successfully submit request your claim
Ask About OD Answering Services
Usually replies instantly
zip, pdf, png, jpg
Thank you for submitting your inquiry, we will get in touch with you soon.