Country
State
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Your calls are our priority
1971
< $25/hr
10 - 49
Canada
Welcome to On Call Centre. We provide telephone call answering services and inbound call centre services for business owners, customer support departments, and fundraising teams. With On Call Centre, there is always a fluent French/English bilingual human voice with a beating heart answering your customers’ calls 24x7, which means you deliver a high level of customer satisfaction and loyalty without increasing head count or capital costs—ultimately ensuring repeat business and goal achievement. Our success is proven over 40 years of serving small, medium and large businesses in a plethora of sectors in Ottawa, Montreal, Toronto (Canada), the United States, and around the world.
Explore On Call Centre office locations and service areas.
2405B St. Laurent Blvd Ottawa Ontario Canada K1G5B4
613-238-3262
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What core services does On Call Centre provide?
On Call Centre specializes in professional telephone answering services and virtual receptionist solutions. These services include 24/7 live answering, order taking, appointment scheduling, help desk support, and emergency dispatch services designed to manage incoming communications for businesses of all sizes.
How long has On Call Centre been operating?
The company has been providing professional answering services for over 50 years. This extensive experience allows the team to handle complex communication needs with a high level of reliability and professionalism.
Which industries does On Call Centre serve?
The company supports a wide range of sectors, including healthcare, property management, legal, HVAC, plumbing, and various professional services. The flexible nature of the answering solutions makes them suitable for any business that requires consistent, live communication support.
Is the answering service available outside of standard business hours?
Yes, live answering services are available 24 hours a day, 7 days a week, 365 days a year. This ensures that clients never miss a call, regardless of holidays, weekends, or after-hours inquiries.
Can the service handle appointment scheduling for my business?
Absolutely. On Call Centre offers integrated appointment scheduling services. Receptionists can access scheduling software to book, cancel, or reschedule appointments directly, ensuring calendars remain up to date without requiring internal staff intervention.
Does the company provide bilingual support?
Yes, bilingual answering services are available. This feature helps businesses communicate effectively with a broader customer base by providing support in both English and French.
How does the emergency dispatch service work?
The emergency dispatch service is designed to handle urgent calls immediately. Receptionists follow specific protocols to reach the correct on-call personnel based on the nature of the emergency, ensuring that critical issues are addressed promptly.
Is On Call Centre a Canadian-based company?
Yes, the company is proudly Canadian. All operations and support teams are based in Canada, which is a key factor for businesses that prioritize local service and data residency.
Can the answering service be customized to fit specific business needs?
Yes, every account is fully customizable. Clients can provide specific instructions, scripts, and protocols that receptionists follow to ensure that every caller receives a professional experience that aligns with the brand's identity.
What is the process for getting started with the service?
Getting started involves a consultation to understand specific communication requirements. Once the needs are identified, the team sets up the account, configures the call routing, and establishes the protocols that receptionists will use when answering calls on behalf of the business.
Does the company offer help desk support?
Yes, help desk support is a core offering. This service provides technical or customer support to callers, helping to resolve common issues or escalate tickets to the appropriate department according to the client's guidelines.
How are messages delivered to the business?
Messages can be delivered through various methods, including email, SMS, or secure web portals. Clients can choose the delivery method that best fits their workflow to ensure they receive information as quickly as possible.
Can the service handle high call volumes?
Yes, the infrastructure is built to manage high call volumes efficiently. Whether a business experiences seasonal spikes or consistent high traffic, the team is equipped to handle multiple calls simultaneously to ensure no caller is left waiting.
Is the service suitable for small businesses and startups?
Yes, the services are scalable and suitable for businesses of all sizes, including startups and small enterprises. The flexible service models allow smaller companies to project a professional image and ensure they do not miss potential leads.
How can I contact On Call Centre to discuss my needs?
Interested parties can contact the company directly through the phone number provided on the official website or by filling out the online contact form to request a quote or more information about the services offered.
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