Country
State
Cities
When safety is on the line.
1982
< $25/hr
50 - 249
United States
One Call Concepts provides the end-to-end solutions that help everyone involved with underground damage prevention work more efficiently, save money, and get critical information.
Explore One Call Concepts office locations and service areas.
7223 Parkway Drive Suite 210 Hanover Maryland United States 21076
4107120082
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What is the primary focus of One Call Concepts?
The company specializes in providing damage prevention services and infrastructure protection. It acts as a central hub for managing underground utility notification services, helping to prevent damage to buried infrastructure by facilitating communication between excavators and utility operators.
How does the damage prevention process work?
The process centers on the 811 notification system. When an excavator plans to dig, they contact the service to provide details about the project. The system then notifies the relevant utility members in that area, who are responsible for marking the location of their underground lines before excavation begins.
Which industries utilize these damage prevention services?
The services are primarily utilized by utility companies, municipalities, and professional excavators. Any entity involved in construction, landscaping, or infrastructure maintenance that requires digging near underground lines relies on these services to ensure safety and regulatory compliance.
Does the company operate nationwide?
Yes, the organization provides support for damage prevention centers across various states. It manages the operational infrastructure and technology required to handle high volumes of locate requests across diverse geographic regions.
What technology is used to manage locate requests?
The company utilizes proprietary software solutions designed to process, track, and manage damage prevention notifications efficiently. This technology includes advanced ticketing systems that ensure accurate communication between excavators and utility owners to minimize the risk of service interruptions.
How long has the company been operating in the damage prevention sector?
With decades of experience, the organization has established itself as a leader in the damage prevention industry. It has spent years refining the processes and technologies that support the 811 system and the broader goal of infrastructure safety.
Can utility companies outsource their notification management?
Yes, utility companies and regional notification centers frequently partner with the organization to handle the intake and processing of locate requests. This allows operators to focus on their core utility services while ensuring that damage prevention notifications are handled professionally and in accordance with state laws.
What is the role of 811 in the services provided?
811 is the national call-before-you-dig phone number. The company supports the infrastructure behind this system, ensuring that when someone dials 811, their request is captured, processed, and routed to the correct utility members to prevent accidental damage to underground lines.
Does the company provide support for state-mandated damage prevention laws?
Yes, the services are designed to help stakeholders comply with state-specific damage prevention regulations. By facilitating the notification process, the organization ensures that all parties meet their legal obligations regarding underground utility safety.
How do excavators submit a locate request?
Excavators can submit requests through the notification centers managed by the company. This is typically done via phone or through online portals, where the excavator provides the location and scope of the work, triggering the notification process for local utility owners.
Does the company offer consulting for damage prevention centers?
Beyond managing daily operations, the organization provides consulting and support services for damage prevention centers. This includes guidance on operational best practices, technology implementation, and strategies to improve overall damage prevention outcomes.
Is there a focus on public safety?
Public safety is the core mission. By preventing damage to underground gas, electric, water, and communication lines, the organization plays a critical role in protecting communities, preventing service outages, and ensuring the safety of both the public and construction workers.
How does the company handle high volumes of requests?
The organization utilizes scalable software platforms and experienced staff to manage high volumes of incoming locate requests. These systems are built to handle seasonal spikes in construction activity, ensuring that every ticket is processed accurately and in a timely manner.
Are there resources available for homeowners planning to dig?
Yes, the company provides educational resources and guidance for homeowners. It emphasizes the importance of contacting 811 before any digging project, regardless of size, to ensure that underground lines are properly marked and safety is maintained.
How can organizations contact the company for partnership inquiries?
Interested parties can reach out through the contact information provided on the official website. The site includes details for reaching the corporate office, allowing utility companies and other stakeholders to inquire about management services, technology solutions, and operational support.
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