Country
Outsourcing / Offshoring
2003
< $25/hr
1000 - 9999
France
The Outsourcia group is a key player in the customer relationship market since 2003, present in France and Morocco and positioned on high value-added services.
Explore Outsourcia Group office locations and service areas.
23 rue Lavoisier Evreux Eure France 27 000
33232234060
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What core services does Outsourcia Group provide?
The company specializes in customer relationship management, business process outsourcing, and digital transformation. Services include customer service, technical support, sales, telemarketing, and back-office processing, all designed to optimize operational efficiency for clients.
Which industries does the company serve?
The organization supports a diverse range of sectors, including telecommunications, banking and finance, insurance, e-commerce, retail, automotive, and tourism, providing tailored outsourcing solutions for each specific market.
Where are the operational centers located?
The company maintains a strong international presence with operational sites in Morocco, France, Madagascar, Tunisia, and Niger, allowing for multilingual support and flexible delivery options across different time zones.
How long has the company been operating in the outsourcing market?
Founded in 2003, the firm has over two decades of experience in the outsourcing industry, building a reputation for managing complex customer experience and business process projects.
Does the company offer multilingual support services?
Yes, the firm provides services in multiple languages, including French, English, Spanish, Italian, and German, catering to international clients who require support across various linguistic markets.
What is the primary focus of the company's customer experience management?
The focus is on enhancing the end-user journey through omnichannel support, which integrates phone, email, chat, and social media interactions to ensure consistent and high-quality service delivery.
Does the company handle back-office tasks?
Yes, the company manages various back-office functions, including data entry, document processing, and administrative support, helping organizations streamline their internal operations and reduce overhead costs.
What makes this provider different from other outsourcing firms?
The company differentiates itself through its 'human-centric' approach, combining deep industry expertise with a commitment to corporate social responsibility and a focus on long-term partnership development rather than simple transactional relationships.
Does the company work with both startups and large enterprises?
The service model is scalable, allowing the firm to support both growing startups and established large-scale enterprises by providing flexible staffing and process management solutions tailored to the specific size and needs of the client.
How does the company ensure quality in its service delivery?
Quality is maintained through rigorous training programs, continuous performance monitoring, and adherence to international standards, ensuring that all outsourced processes meet the specific KPIs and service level agreements established with clients.
Are there specific certifications held by the company?
The organization holds various industry-relevant certifications, including ISO 9001 for quality management, reflecting a commitment to standardized processes and consistent service excellence across all operational sites.
How can a potential client initiate a partnership?
Interested parties can reach out through the contact forms available on the official website, where they can request a consultation or specific information regarding their outsourcing needs.
Does the company provide sales and lead generation services?
Yes, the firm offers dedicated sales and lead generation teams that focus on acquiring new customers, managing sales funnels, and driving revenue growth for clients through professional telemarketing and digital outreach.
What is the company's approach to digital transformation?
The company assists clients in modernizing their business processes by integrating advanced digital tools and automation, helping to improve responsiveness and overall digital presence in competitive markets.
Is the company involved in corporate social responsibility?
Yes, the firm places a high priority on social responsibility, actively engaging in initiatives that support local communities and promote sustainable development in the regions where its operational centers are located.
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