Country
Overland Express
1992
NA
2 - 9
United Kingdom
Offering UK next day and Worldwide delivery to over 220 Countries. We have our own insurance to fully cover electronic goods, such as laptops and music equipment. We also specialise in musical instrument shipping.
Explore Overland Express office locations and service areas.
Ash House 8 Second Cross Road Twickenham Middlesex United Kingdom TW2 5RF
02089772777
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What core services does Overland Express provide?
The company specializes in international parcel delivery, courier services, and worldwide shipping solutions. They provide options for sending documents, parcels, and pallets to destinations across the globe, catering to both individual and business shipping requirements.
How can I get a shipping quote for my parcel?
A quote can be obtained directly through the website by using the online booking tool. Users need to enter the collection and delivery locations, along with the weight and dimensions of the parcel, to receive instant pricing for various shipping services.
Does the company offer international shipping services?
Yes, international shipping is a primary service. The company facilitates deliveries to a vast range of countries worldwide, leveraging partnerships with major global courier networks to ensure parcels reach international destinations efficiently.
What items are prohibited from being sent via courier?
There are specific restrictions on items that can be sent, including hazardous materials, dangerous goods, and certain prohibited items that vary by destination and carrier. It is essential to check the prohibited items list on the website before booking to ensure compliance with transport regulations.
How do I track my shipment?
Once a booking is confirmed, a tracking number is provided. This number can be entered into the tracking section on the website to receive real-time updates on the status and location of a parcel throughout its journey.
What is the process for preparing a parcel for collection?
Parcels must be securely packaged in a sturdy cardboard box, with items protected by adequate cushioning material. It is necessary to print and attach the provided shipping labels clearly to the exterior of the package before the courier arrives for collection.
Are there weight and size limits for shipments?
Yes, weight and size limits apply depending on the chosen service and the destination. Detailed information regarding maximum dimensions and weight capacities for different courier options is available during the booking process on the website.
Does the company provide insurance for shipments?
Basic transit cover is often included, but additional insurance options may be available for higher-value items. It is recommended to review the terms and conditions regarding liability and insurance coverage during the booking process to understand the level of protection provided.
Can I ship pallets through this service?
Yes, pallet shipping services are available for larger or heavier consignments that are not suitable for standard parcel delivery. These services are designed to handle bulkier items and require specific preparation, such as shrink-wrapping and securing goods to a pallet.
How are collection times scheduled?
Collection times are selected during the booking process. Depending on the service chosen, the courier will arrive at the specified address within a designated timeframe to pick up the shipment.
What should I do if my parcel is delayed?
If a shipment is delayed, the first step is to check the tracking status online. If further assistance is required, the customer support team can be contacted through the details provided on the website to investigate the issue.
Does the company offer services for business clients?
Yes, business shipping solutions are available for companies that require regular or high-volume deliveries. These services are tailored to support commercial logistics needs, providing efficient and reliable shipping options for business operations.
How can I contact customer support?
Customer support can be reached via the contact information listed on the website, which includes telephone numbers and email addresses. The support team is available to assist with booking inquiries, tracking issues, and general questions regarding shipping services.
Are customs documents required for international shipping?
For shipments outside of the UK, customs documentation is typically required. The website provides guidance on the necessary paperwork, such as commercial invoices, which must be accurately completed to ensure smooth customs clearance.
What payment methods are accepted for bookings?
Payments for shipping services can be made securely online using major credit or debit cards. The booking system processes payments at the time of order confirmation.
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