Country
State
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Cybercrime is rapidly evolving
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$25 - $49/hr
2 - 9
Canada
We’ve kept up with advancements, stayed knowledgeable of trends, and above all, put our clients first and foremost every step of the way. Over the years, we’ve grown to become incredibly proactive – adding various methods of process and structure to the way we operate.
We’re process driven because our mission is to help businesses utilize their information technology as a competitive advantage in their marketplace. We know our mission simply couldn’t be achieved without the right best practices in place, in order to minimize risk while enhancing efficiency.
Explore PACE Technical Services office locations and service areas.
475 Cochrane Drive Unit 4 Markham Ontario Canada L3R 9R5
(905) 763-7896
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What core services does PACE Technical provide?
The company specializes in managed IT services, cybersecurity, cloud solutions, and IT strategy. It focuses on providing comprehensive technology management, including proactive monitoring, data protection, and cloud migration to ensure business continuity and operational efficiency for clients.
Where is the company located?
The primary office is located in Markham, Ontario. From this location, the team provides IT support and technical services to businesses throughout the Greater Toronto Area and beyond.
How long has the company been in business?
Established in 2000, the firm has over two decades of experience in the IT services industry. This longevity reflects a deep commitment to evolving alongside changing technology landscapes and maintaining long-term partnerships with clients.
What industries does the company serve?
The firm supports a diverse range of sectors, including professional services, manufacturing, healthcare, and non-profit organizations. It tailors its IT strategies to meet the specific regulatory and operational requirements of these various business environments.
Does the company offer cybersecurity services?
Yes, cybersecurity is a central component of the service offering. The firm provides multi-layered security solutions, including threat monitoring, employee security training, vulnerability assessments, and robust backup and disaster recovery planning to protect sensitive business data.
What makes the company different from other IT providers?
The firm differentiates itself through a focus on business-aligned IT strategy rather than just break-fix support. By prioritizing proactive management and deep integration with client goals, it aims to turn technology into a competitive advantage rather than a source of frustration.
Does the company provide cloud migration services?
Yes, the team assists businesses in transitioning to cloud environments like Microsoft 365 and Azure. This includes planning the migration, managing the technical transition, and providing ongoing support to ensure the cloud infrastructure remains secure and optimized.
How does the company handle IT support requests?
Support is managed through a dedicated help desk team that utilizes a structured ticketing system. This ensures that technical issues are tracked, prioritized, and resolved efficiently, minimizing downtime for the client's staff.
Does the company offer vCIO services?
Yes, the firm provides Virtual Chief Information Officer (vCIO) services. This involves working closely with business leadership to develop long-term technology roadmaps, manage IT budgets, and ensure that technology investments directly support business growth objectives.
What is the company's approach to disaster recovery?
The approach centers on business continuity. The team implements comprehensive backup solutions that cover both local and cloud-based data, ensuring that in the event of a cyberattack or system failure, critical business operations can be restored quickly.
Does the company work with small to medium-sized businesses?
Yes, the primary client base consists of small to medium-sized businesses that require enterprise-level IT management. The service model is specifically designed to provide these organizations with the technical expertise and security posture typically reserved for much larger corporations.
What certifications or partnerships does the company hold?
The firm maintains strategic partnerships with major technology vendors, including Microsoft. These partnerships ensure that the technical team remains certified and up-to-date on the latest software and infrastructure developments.
Can the company help with IT compliance?
Yes, the team assists clients in navigating the complexities of IT compliance. By implementing standardized security protocols and documentation, the firm helps businesses meet industry-specific regulatory requirements regarding data privacy and information security.
How can a business get in touch to discuss services?
Interested parties can contact the office by phone or through the contact form on the official website. The team offers consultations to assess current IT environments and discuss how managed services can address specific business needs.
Does the company provide remote IT support?
Yes, the majority of support is delivered remotely through secure connections. This allows for rapid response times to technical issues, though the team also provides on-site support when physical intervention or hardware maintenance is required.
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