Country
State
Cities
Transform Your Operations
2009
< $25/hr
1000 - 9999
United States
In an always-on world, teams trust PagerDuty to help them deliver an optimal digital experience to their customers, every time. PagerDuty is the central nervous system for a company’s digital operations. We identify issues and opportunities in real-time and bring together the right people to respond to problems faster and prevent them in the future. From digital disruptors to Fortune 500 companies, over 18,000 businesses rely on PagerDuty to help them continually improve their digital operations—so their teams can spend less time reacting to incidents and more time building for the future. Dutonians believe that we are a part of a bigger movement of businesses being built to benefit everyone—the customer and the employee, as well as our community. We are go-getters fueled by the fire to reinvent how people and companies work together. We take the lead and get creative to be first in the hearts of our customers. Whether it’s keeping the world on or changing it entirely, Dutonians are fueled by the fire to reinvent how people and companies work together to deliver in real-time, across the globe.
Explore PagerDuty office locations and service areas.
San Francisco California . United States
+18448003889
Browse, Compare, Shortlist, and Hire your ideal business partner with ease.
No Portfolios Found yet...
Read PagerDuty reviews, client feedback, ratings, and experiences to learn more about the company's services and performance.
No reviews submitted yet...
What is the primary function of PagerDuty?
PagerDuty provides an operations cloud platform designed to help teams manage digital operations. It focuses on incident response, event intelligence, and automation to ensure that critical issues are identified and resolved quickly, minimizing downtime and improving overall system reliability.
Which industries does PagerDuty serve?
The platform supports a wide range of industries, including retail, financial services, healthcare, telecommunications, and technology. It is built to assist any organization that relies on digital infrastructure and needs to maintain high availability for their services.
How does the platform handle incident management?
The system uses machine learning and automation to ingest data from various monitoring tools. It filters out noise, groups related alerts, and automatically routes the most critical incidents to the right responders, ensuring that teams can focus on resolving high-impact issues immediately.
Does PagerDuty offer integrations with other software?
Yes, the platform features an extensive ecosystem of over 700 integrations. It connects with common monitoring, ticketing, chat, and cloud infrastructure tools, allowing teams to centralize their operations and streamline workflows within their existing technical stack.
Is the platform suitable for large enterprise organizations?
Yes, the solution is designed to scale with the needs of large enterprises. It provides advanced features for complex environments, including operational visibility, automated incident response, and analytics that help leadership teams measure performance and improve operational maturity across large, distributed organizations.
Can startups benefit from using PagerDuty?
Startups often use the platform to establish reliable incident response processes early on. By automating alert routing and on-call scheduling, smaller teams can maintain service uptime and protect their customer experience without needing to manually monitor systems around the clock.
What is the purpose of the PagerDuty Operations Cloud?
The Operations Cloud is a comprehensive suite of tools that combines incident management, customer service operations, and process automation. It aims to connect teams across an organization, providing a unified view of digital health and enabling faster resolution of technical and customer-facing issues.
Does the platform provide on-call scheduling features?
Yes, the platform includes robust on-call management tools. Teams can create flexible schedules, define escalation policies, and manage rotations, ensuring that the right person is always notified when an incident occurs, regardless of the time of day.
How does PagerDuty help with customer service operations?
The platform bridges the gap between technical teams and customer support. By providing support agents with real-time visibility into system status and incident updates, it allows them to communicate proactively with customers, reducing ticket volume and improving satisfaction during service disruptions.
Are there analytics and reporting capabilities available?
Yes, the platform offers detailed analytics that track key operational metrics such as mean time to acknowledge (MTTA) and mean time to resolve (MTTR). These insights help teams identify bottlenecks, improve incident response processes, and measure the impact of automation.
Does the platform offer automated remediation?
Yes, through its automation capabilities, the platform can execute diagnostic scripts or remediation actions automatically when an incident is triggered. This reduces the need for manual intervention and helps resolve common or recurring issues much faster.
Where is the company headquartered?
The company is headquartered in San Francisco, California, and maintains a global presence with offices in various international locations to support its worldwide customer base.
How can potential clients contact the sales team?
Interested parties can reach out through the contact forms available on the official website. There are specific options to request a demo, speak with a sales representative, or sign up for a free trial to test the platform features.
Does the platform support mobile access for responders?
Yes, there is a dedicated mobile application available for iOS and Android. This allows responders to receive push notifications, acknowledge incidents, and collaborate with team members directly from their mobile devices while on the go.
What kind of security certifications does the platform hold?
The company prioritizes security and maintains various industry-standard certifications, including SOC 2 Type II, ISO 27001, and compliance with GDPR and HIPAA regulations, ensuring that customer data is handled with high security and privacy standards.
Do you own or represent this business? Enter your business email to claim your TopITFirms profile.
You have successfully submit request your claim
Ask About PagerDuty
Usually replies instantly
zip, pdf, png, jpg
Thank you for submitting your inquiry, we will get in touch with you soon.