Country
State
Cities
C O D = E + R + C
1999
< $25/hr
10 - 49
United States
What is your actual loss when your office phones go down – even for a few hours? On the surface, it may seem like a minor inconvenience – but what is it really costing your company?
I read an article recently, which was the inspiration behind this thought, that broke down collective loss of downtime from companies all across the US and the numbers were in the 100s of billions. Whether you are a small/medium size professional office or large call center, The Cost Of Downtime is affected by several different aspects and starts to add up quickly.
First and foremost, productivity – when your phone network is down, you are essentially paying your employees “E” to sit around and wait for a resolution. Remote users lose connection to the office and some employees even stop working entirely so they can address the phone outage, wait on hold with the provider, spend their time troubleshooting the outage. So, take the rate you are paying each employee in your office and multiply by the number of hours you are down. Ouch!
The second and most apparent is the loss in revenue “R” – but on a much deeper level. In addition to the immediate loss in revenue from the inability to make calls and new business trying to call you, also consider all the money spent to drive these phone calls to your office. Did you spend money on advertising? What about digital marketing/SEO performance?
Finally, and most importantly, the customer/client “C”. A patient trying to call your office for directions? A client trying to call with an urgent support issue? What about that conference call for a closing scheduled at 10? With all the advancements in the channels of communication in the business world, your office phones are still the lifeblood of the organization and when you customers/clients cannot reach you it can have a significant impact on that relationship.
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5625 W Waters Ave Suite E Tampa Florida United States 33634
(813) 734-8994
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What core services does PBX-Change provide?
PBX-Change specializes in providing business communication solutions, including hosted VoIP, SIP trunking, and managed IT services. The company focuses on helping businesses modernize their phone systems and network infrastructure to improve connectivity and operational efficiency.
Where is PBX-Change located?
The company is headquartered in Tampa, Florida. It primarily serves the Tampa Bay area and surrounding regions, providing localized support and infrastructure for businesses in need of reliable communication technology.
Does PBX-Change offer support for small businesses?
Yes, the company caters to small and medium-sized businesses. It offers scalable communication solutions designed to meet the specific needs of smaller organizations that require professional-grade phone systems without the complexity of traditional hardware.
Can PBX-Change assist with enterprise-level communication needs?
The company supports larger organizations by providing robust, enterprise-grade VoIP and SIP trunking services. These solutions are built to handle high call volumes and integrate seamlessly with existing business networks to ensure reliable communication across multiple locations.
What is the primary benefit of using PBX-Change's VoIP services?
The primary benefit is the transition from traditional, expensive phone lines to a flexible, cloud-based system. This allows businesses to reduce costs, improve call quality, and gain access to advanced features like call routing, voicemail-to-email, and mobile integration.
Does the company provide managed IT services?
Beyond communication systems, the company offers managed IT services to help businesses maintain their network health. This includes monitoring, security, and technical support to ensure that business technology remains operational and secure.
How does PBX-Change handle technical support for clients?
Clients receive dedicated technical support from a local team. Because the company is based in Tampa, it provides hands-on assistance and rapid response times for troubleshooting, system maintenance, and network configuration issues.
What industries does PBX-Change serve?
The company serves a wide range of industries, including healthcare, legal, finance, and retail. Any business that relies on consistent, high-quality voice communication and stable internet connectivity can utilize these specialized services.
Is SIP trunking available through this provider?
Yes, SIP trunking is a core offering. This technology allows businesses to connect their existing IP-enabled PBX systems to the public switched telephone network, providing a cost-effective way to manage voice traffic over the internet.
How can a business contact PBX-Change to get started?
Interested businesses can contact the company directly through the phone number or inquiry form provided on the official website. The team is available to discuss specific communication requirements and provide a consultation regarding system upgrades.
Does the company offer cloud-based phone systems?
Yes, hosted PBX or cloud-based phone systems are a primary focus. These systems eliminate the need for expensive on-site hardware, allowing businesses to manage their communications through a secure, internet-based platform.
What makes PBX-Change different from national providers?
The company differentiates itself through a local, personalized approach. Unlike large national carriers, it provides direct access to a local support team that understands the specific needs of businesses in the Tampa Bay area.
Does the company help with network security?
Yes, as part of its managed IT and communication services, the company addresses network security. This ensures that voice traffic and data remain protected from unauthorized access while maintaining high performance.
Can existing phone numbers be kept when switching to PBX-Change?
Yes, the company facilitates the porting of existing business phone numbers. This allows for a smooth transition to the new VoIP system without the need to change contact information for clients or partners.
Does the company provide hardware for office phone systems?
The company offers a variety of hardware solutions, including modern IP desk phones and conference room equipment, to complement its hosted VoIP services and ensure optimal performance for all users.
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