Country
A Divison of Personalized Communications
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< $25/hr
2 - 9
United States
Phone Center Answering Service has been providing live answering and call center solutions for over four decades. We have seen the industry and technology change over the years, but one thing never goes out of style – great customer service. Phone Center Answering Service takes pride in going above and beyond for our callers and clients alike. We know your business is important to you and therefore, it’s important to us. We’re not ‘just the answering service’. We are an extension of your office. Our call center agents are trained to offer a seamless transition to your callers.
Our Nevada answering service has won the CAM-X Award of Excellence for 8 years and ATSI Award of Excellence for 9 years. Both organizations specialize in the telephone answering service industry and conduct multiple ‘mystery calls’ to various U.S. call centers and answering services as well as Canada. They ensure front-line agents in our industry are courteous, efficient, knowledgeable and professional. These awards provide a benchmark for our industry and our company. It’s another way we can show our customers we are top notch.
Explore Phone Center Answering Service office locations and service areas.
65 Regency Way Suite B Reno Nevada United States 89509
775-887-5500
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What kind of services does Phone Center Answering Service provide?
The company provides professional telephone answering services, including 24/7 live virtual receptionists, order taking, appointment scheduling, and message delivery. They act as an extension of a business to ensure every call is answered by a live person, regardless of the time of day.
Is the answering service available outside of standard business hours?
Yes, the service operates 24 hours a day, 7 days a week, 365 days a year. This ensures that callers can reach a representative even during nights, weekends, and holidays, preventing missed opportunities.
Which industries can benefit from these answering services?
The service supports a wide range of industries, including medical practices, legal firms, property management companies, HVAC and plumbing contractors, and various professional service providers who need reliable call handling.
How does the appointment scheduling process work?
The team can integrate directly with existing scheduling software or web-based calendars. This allows receptionists to view real-time availability and book appointments for clients during the call, ensuring seamless calendar management.
Can the service handle order taking for e-commerce or retail businesses?
Yes, the staff is trained to handle order taking processes. They can capture customer information, process orders, and relay the details to the business, helping to increase sales by ensuring no customer is sent to voicemail.
How are messages delivered to the business?
Messages can be delivered through various methods tailored to client preferences, including email, SMS text messaging, or secure web portals. This flexibility ensures that important information reaches the right person immediately.
Is the staff based in the United States?
Yes, the company prides itself on providing US-based live receptionists. This ensures clear communication and a professional experience for callers who expect high-quality service.
Does the service offer bilingual support?
Yes, bilingual answering services are available. This allows businesses to communicate effectively with a broader customer base and provide support in both English and Spanish.
How long has this company been in business?
The company has over 40 years of experience in the telephone answering industry. This long-standing history demonstrates a deep understanding of customer service and call management needs.
Can the answering service act as a virtual receptionist for a small business?
Absolutely. The service is designed to function as a professional front office for small businesses, providing a polished image by answering calls with a custom greeting and handling inquiries just like an in-house employee.
Are the answering services customizable?
Yes, every account is customized to meet the specific needs of the business. Clients can provide scripts, specific instructions for different types of calls, and unique protocols for how the staff should handle various situations.
How does the service handle emergency calls?
The team follows specific escalation protocols defined by the client. If a call is identified as an emergency, the staff can immediately page, text, or call the designated on-call personnel to ensure urgent matters are addressed promptly.
Is there a way to test the service before committing?
Potential clients can contact the sales department through the website to discuss specific needs and receive information regarding service plans and how the setup process works for their particular business model.
What is the best way to contact the company to get started?
Interested businesses can reach out by calling the phone number listed on the official website or by filling out the contact form. A representative will then follow up to discuss how the service can be tailored to specific requirements.
Does the service provide HIPAA-compliant messaging for medical offices?
Yes, the company offers secure, HIPAA-compliant messaging solutions for healthcare providers. This ensures that patient information remains protected while still allowing for efficient communication between the answering service and the medical staff.
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