Country
State
Cities
Caring is our Calling
1990
$100 - $149/hr
50 - 249
United States
Physicians Answering Service is a telephone answering company that specializes in providing accurate, detailed, and customized medical answering service solutions for the West Coast — including but not limited to San Jose, Vancouver and our hometown of Portland. Doctor’s offices and clinics can become hindered by cost overages, receptionist turnover and technology issues. The last thing they want is to find an answering service that doesn’t meet their needs. That’s why Physicians Answering Service is dedicated first and foremost to the medical field. With more than three decades of experience, we can help turn your office or clinic into an efficient communications center for both your patients and employees.
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5100 SW Macadam Avenue Suite 210 Portland Oregon United States 97239
866-729-9935
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What primary services does Physicians Answering Service provide?
The company offers professional medical answering services designed to handle patient calls with care and efficiency. This includes 24/7 call coverage, appointment scheduling, message delivery, and emergency dispatching to ensure medical practices remain accessible to patients at all times.
Which types of medical practices can utilize these answering services?
The service is tailored to support a wide range of healthcare providers, including private physician practices, multi-specialty clinics, hospitals, and urgent care centers. The platform is built to handle the specific communication needs of medical professionals across various specialties.
Are the answering services available outside of standard business hours?
Yes, the service operates 24 hours a day, 7 days a week, 365 days a year. This ensures that patients can reach a live representative regardless of whether the office is closed for the night, a weekend, or a holiday.
How does the company ensure patient information remains secure?
Security and confidentiality are prioritized through strict adherence to HIPAA regulations. All communication protocols and data handling processes are designed to protect sensitive patient information and maintain full compliance with healthcare privacy standards.
Can the answering service handle appointment scheduling for a practice?
Yes, the team is trained to manage appointment scheduling directly. By integrating with a practice's existing workflow, the service can book, reschedule, or cancel appointments based on the specific instructions provided by the medical office.
How are urgent calls handled by the answering team?
Urgent calls are managed through a customized emergency dispatch protocol. When a patient calls with an urgent medical concern, the staff follows specific instructions provided by the physician to contact the on-call provider immediately, ensuring critical issues are addressed promptly.
Is the staff trained to handle medical terminology?
The representatives are experienced in medical communication and are trained to handle calls with the professionalism and empathy required in a healthcare setting. They are equipped to manage patient inquiries accurately while maintaining the high standards expected by medical practices.
Does the service provide customizable message delivery options?
Yes, message delivery is fully customizable. Practices can choose how they receive information, whether through secure text, email, fax, or direct phone calls, allowing for seamless integration into existing administrative routines.
How long has this company been providing answering services to medical professionals?
The company has extensive experience in the medical answering industry, having served healthcare providers for many years. This longevity reflects a deep understanding of the unique challenges and communication requirements inherent in the medical field.
Can the service be tailored to the specific needs of a small private practice?
Yes, the service is highly flexible and can be customized to meet the specific requirements of any size practice. Whether a solo practitioner or a large medical group, the protocols are adjusted to reflect the unique preferences and operational style of the office.
What is the process for getting started with the answering service?
Getting started involves a consultation to discuss the specific needs of the practice. The team then works to establish custom call-handling protocols, emergency dispatch instructions, and message delivery preferences to ensure a smooth transition and reliable service from day one.
How can a medical office contact the company to learn more?
Interested medical offices can reach out through the contact information provided on the official website. The team is available to discuss service options, provide further details on how the answering solutions work, and assist with setting up a customized plan.
Does the service help reduce the administrative burden on office staff?
By managing incoming calls, appointment scheduling, and message routing, the service significantly reduces the volume of administrative tasks for in-office staff. This allows medical personnel to focus more on direct patient care while ensuring that no calls go unanswered.
Are the answering services reliable during high call volumes?
The infrastructure is designed to handle high call volumes effectively. With a dedicated team and robust systems in place, the service ensures that patient calls are answered promptly, even during peak times or unexpected surges in communication.
Does the company offer bilingual support for patients?
The service is equipped to handle diverse patient populations. By providing professional and clear communication, the staff ensures that all patients receive the same high level of service and attention, regardless of their language needs.
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