Country
Responsible and accountable.
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< $25/hr
50 - 249
United States
Pittsburgh Telephone Answering Service is a virtual receptionist company that provides live telephone operator services that replace the need for voicemail. You can consider your phone number a hotline that redirects calls to your personal phone only when you're available. With PTAS you have a team of professionals at your constant disposal, acting as your very important virtual personal assistant.
Explore Pittsburgh Telephone Answering Service office locations and service areas.
11 Parkway Center Suite 100 Pittsburgh Pennsylvania United States 15220
4125712630
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What kind of services does Pittsburgh Telephone Answering Service provide?
The company provides professional telephone answering services, including 24/7 live operator support, appointment scheduling, message taking, and order entry. These services are designed to ensure businesses never miss a call, providing a seamless experience for callers regardless of the time of day.
Is the answering service available 24 hours a day?
Yes, the service operates 24 hours a day, 7 days a week, 365 days a year. This ensures that businesses remain accessible to their clients even outside of standard office hours, on weekends, and during holidays.
Which industries does the company typically serve?
The service supports a wide range of industries, including medical practices, legal firms, property management, HVAC, plumbing, and other professional service providers. The staff is trained to handle the specific needs and terminology associated with these diverse fields.
How does the appointment scheduling service work?
Operators can access a client's scheduling software directly to book, cancel, or reschedule appointments in real-time. This integration allows for efficient calendar management without the need for the business owner to manually update their records.
Can the answering service handle emergency calls?
Yes, the team is experienced in handling urgent and emergency calls. Protocols can be customized to ensure that critical messages are dispatched immediately to the appropriate on-call personnel based on the specific instructions provided by the client.
What is the primary location of the company?
The company is based in Pittsburgh, Pennsylvania. It serves clients locally in the Pittsburgh area as well as businesses across the United States.
How are messages delivered to the business?
Messages can be delivered through various methods tailored to the client's preference, including email, text message, secure web portal access, or direct phone patching. This flexibility ensures that information reaches the right person in the most convenient format.
Is the service suitable for small businesses?
Yes, the answering solutions are highly scalable and suitable for businesses of all sizes, from small local shops to larger professional practices. The service helps small business owners manage their time more effectively by handling incoming calls professionally.
Does the company offer bilingual support?
The service provides support in English, and operators are trained to handle calls with professionalism and clarity. For specific language requirements, it is best to contact the office directly to discuss available capabilities.
How long has this company been in business?
The company has decades of experience in the telephone answering industry. This longevity reflects a deep commitment to reliability, professional communication, and consistent service quality for a diverse client base.
Can the answering service act as a virtual receptionist?
Absolutely. The operators function as an extension of the client's office, providing a professional virtual receptionist experience. They answer calls using the client's specific business name and follow customized scripts to reflect the company's brand identity.
Are the answering services customizable?
Yes, every account is fully customizable. Clients can provide specific instructions, FAQs, and call-handling protocols that the operators will follow every time a call is answered, ensuring the service aligns perfectly with business operations.
How can a business get started with the service?
Interested businesses can contact the office via phone or through the inquiry form on the official website. A representative will discuss specific needs, service options, and the setup process to get the account running smoothly.
Does the service handle order entry for e-commerce businesses?
Yes, the team is equipped to handle order entry and customer inquiries. Operators can process orders directly through a provided web-based system or order form, helping businesses capture sales even when they are unavailable to answer the phone.
Is the information shared with the answering service kept secure?
Security and confidentiality are top priorities. The company utilizes secure systems to manage client data and ensures that all operator interactions adhere to strict privacy standards, which is particularly important for clients in the medical and legal sectors.
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