Country
The telephone system from the cloud
2007
$25 - $49/hr
50 - 249
Germany
Placetel is a leading provider of professional cloud telephone systems. As a service of BroadSoft Germany GmbH, it has been part of the global Cisco family since 2018. The Placetel telephone system, which has won numerous awards, is designed specifically for small and medium-sized businesses. Over 25,000 corporate customers have already chosen Placetel's cloud telephone system, which features over 150 powerful functions and offers high flexibility.
Explore Placetel office locations and service areas.
Lothringer Straße 56, Cologne, North Rhine-Westphalia, Germany, 50677
0221 29 191 999
Browse, Compare, Shortlist, and Hire your ideal business partner with ease.
(<$100000)
70%
($100001 - $500000)
30%
No Portfolios Found yet...
Read Placetel reviews, client feedback, ratings, and experiences to learn more about the company's services and performance.
No reviews submitted yet...
What kind of services does Placetel provide?
Placetel offers cloud-based telephone systems designed for businesses of all sizes. The service includes professional telephony features, video conferencing, and team messaging tools that work across various devices like desk phones, smartphones, and computers.
Is Placetel suitable for small businesses?
Yes, the platform is specifically designed to be scalable, making it a practical choice for small businesses, freelancers, and startups. It allows users to start with a basic setup and add more users or features as the company grows.
Can Placetel be used for larger enterprise companies?
Absolutely. The cloud telephone system is built to handle the communication needs of larger organizations, offering features like call center functionality, extensive user management, and integration capabilities that support enterprise-level workflows.
Does the service require special hardware?
One of the main benefits is flexibility. While users can connect traditional IP desk phones, the system also functions perfectly through a web browser or the dedicated mobile and desktop apps, meaning expensive hardware is not strictly necessary.
How does the mobile app work with the business phone system?
The mobile app turns a smartphone into a professional business phone. It allows users to make and receive calls using their business number, access company contacts, and manage call settings while on the move, ensuring accessibility from anywhere.
Are there integration options for other software?
Yes, the platform integrates with many common business tools, including CRM systems like Salesforce, HubSpot, and Pipedrive. These integrations help streamline workflows by automatically displaying caller information or logging call history directly within the CRM.
What is the process for setting up a new account?
Setting up an account is designed to be straightforward and can be completed online. Users select a plan, choose their business numbers, and can begin configuring their phone system settings immediately through the web-based administration portal.
Does Placetel offer video conferencing capabilities?
Yes, the service includes integrated video conferencing tools. This allows teams to host virtual meetings, share screens, and collaborate remotely without needing to subscribe to a separate third-party video platform.
Are there contract requirements for the service?
Placetel offers flexible subscription models. Many plans are designed to be cancelable on a monthly basis, providing businesses with the agility to adjust their communication setup without being locked into long-term contracts.
How can I contact support if I have technical issues?
Support is available through various channels, including a comprehensive online help center with tutorials and FAQs. Customers can also reach out to the support team directly via phone or email for assistance with configuration or technical troubleshooting.
Is the phone system secure?
Security is a priority, with the service operating in certified data centers. The platform adheres to strict data protection standards, including GDPR compliance, to ensure that business communications and customer data remain secure.
Can I keep my existing phone numbers?
Yes, it is possible to port existing landline or mobile numbers to the platform. This allows businesses to maintain their established contact numbers while upgrading to the cloud-based system.
What features are included for call management?
The system provides a wide range of call management features, such as call forwarding, automated receptionists, call queues, hold music, and voicemail-to-email functionality, which help professionalize how incoming calls are handled.
Does the platform support remote work?
The cloud-based nature of the service is built specifically to support remote and hybrid work environments. Since the system works via internet connection, employees can access their business phone features from home, the office, or while traveling.
Are there different pricing tiers available?
Yes, pricing is structured into different tiers based on the features and number of users required. This allows businesses to choose a plan that fits their specific budget and operational needs.
Do you own or represent this business? Enter your business email to claim your TopITFirms profile.
You have successfully submit request your claim
Ask About Placetel
Usually replies instantly
zip, pdf, png, jpg
Thank you for submitting your inquiry, we will get in touch with you soon.