Country
State
Cities
Celebrating 20 years in Business
1999
< $25/hr
10 - 49
United Kingdom
We pride ourselves on providing our clients with the most competitive terms and the best value. Moreover, we never compromise on quality, service or resilience.Although we’re not the cheapest out there, we believe we offer competitive prices that, in conjunction with our service and reliability standards, offer excellent value for money.We believe in long-term business relationships. So when you become a Planet Telecom client, you’ll be allocated your own account manager who becomes your single day-to-day point of contact.
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Richmond House Richmond Hill Bournemouth Dorset Dorset United Kingdom BH2 6EZ
443450777777
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What core services does Planet Numbers provide?
The company specializes in telecommunications solutions, primarily offering business phone numbers including 0800 freephone, 0330 national rate, and local geographic numbers. Additionally, the service portfolio includes call management features like call forwarding, voicemail to email, and call analytics to help businesses manage their communications effectively.
What services does Planet Numbers provide?
Planet Numbers specializes in providing business communication solutions, including virtual phone numbers, 0800 freephone numbers, local geographic numbers, and international numbers. Additionally, the company offers call management features such as call forwarding, call queuing, and voicemail-to-email services to help businesses manage their incoming communications more effectively.
The company specializes in telecommunications solutions, primarily offering a wide range of business phone numbers. This includes 0800 freephone numbers, 03 numbers, local geographic numbers, and international virtual numbers. Additionally, they provide call management features such as call forwarding, voicemail to email, and call analytics to help businesses manage their communications effectively.
Can businesses keep their existing phone numbers when switching to this provider?
Yes, the company facilitates number porting, allowing businesses to transfer their existing telephone numbers from other providers to the Planet Numbers network. This ensures continuity for clients who want to upgrade their service features without losing their established contact details.
How can a business benefit from using a virtual phone number?
Virtual phone numbers allow businesses to establish a professional presence in specific regions without needing a physical office there. These numbers can be routed to any existing landline or mobile phone, ensuring that calls are never missed. This flexibility helps companies appear local to their customers while maintaining centralized operations.
Can businesses keep their existing phone numbers when switching to Planet Numbers?
Yes, businesses can port their existing phone numbers to the platform. This allows companies to transition their telecommunications services without losing their established contact numbers, ensuring continuity for customers and partners.
What are the benefits of using an 0800 number for a business?
An 0800 freephone number is designed to increase customer engagement by removing the cost barrier for callers. Because these calls are free for the customer to make from UK landlines and mobiles, businesses often see a higher volume of inbound inquiries and improved customer satisfaction.
Does Planet Numbers offer 0800 freephone numbers?
Yes, 0800 freephone numbers are available. These numbers are free for callers to dial from UK landlines and mobiles, which can help increase customer response rates and improve the professional image of a business by removing cost barriers for potential clients.
What is the benefit of using an 0800 number for a business?
An 0800 number is a freephone number, which means callers do not pay to contact the business. This often encourages more inquiries and sales leads, as it removes the cost barrier for potential customers reaching out to the organization.
Does the company offer services for small businesses and startups?
The solutions are highly scalable and suitable for businesses of all sizes, including startups and small enterprises. The flexible call management tools allow smaller teams to project a professional image and manage incoming calls efficiently without the need for expensive hardware or complex infrastructure.
Can I keep my existing phone number if I switch to Planet Numbers?
Yes, porting is supported. Existing numbers can be transferred to the platform, allowing businesses to retain their established contact details while gaining access to advanced call management features and improved routing capabilities.
Are there contracts required for these phone services?
The services are designed to be flexible. Many of the virtual number packages are provided on a monthly rolling basis, meaning there are no long-term contracts or hidden tie-ins, allowing businesses to adjust their services as their needs change.
How does call forwarding work with these phone numbers?
Call forwarding allows incoming calls to be diverted to any destination, such as a mobile phone, office landline, or international number. This feature ensures that staff can remain reachable regardless of their physical location, providing flexibility for remote working or mobile teams.
What call management features are included with the services?
The service includes a variety of tools such as call forwarding, which directs calls to designated devices, and call queuing to manage high volumes of incoming traffic. Other features include professional voicemail services, call recording options, and online management portals that provide real-time control over call routing settings.
How does call forwarding work with these virtual numbers?
Call forwarding allows incoming calls to be routed to any destination, such as a mobile phone, a landline, or an office desk phone. This ensures that calls are never missed, regardless of where the business owner or staff are located.
Are there any long-term contracts required for these services?
The company offers flexible service options designed to suit different business needs. Clients can manage their accounts through an online portal, which provides transparency regarding service usage and billing, ensuring that businesses only pay for the features and numbers they actively use.
Are international phone numbers available?
Yes, international virtual numbers are provided, allowing businesses to establish a presence in various countries worldwide. This service enables companies to receive calls from international customers on their existing local devices, simplifying global communication.
Can international businesses use these services?
Yes, the company offers international virtual numbers, which allow businesses to establish a local presence in countries outside of the UK. This helps companies expand their reach and appear local to international clients without needing a physical office in those regions.
Can I get a local phone number for a city where my business does not have an office?
Yes, the company provides virtual geographic numbers for any UK area code. This allows businesses to establish a local presence in specific regions, helping to build trust with local customers even if the business operates from a different location or a centralized office.
How are calls managed if a business is unavailable?
Calls can be handled through automated voicemail systems that deliver messages directly to an email inbox. Additionally, call forwarding settings can be adjusted via the online portal to redirect calls to alternative numbers or team members during out-of-office hours.
What kind of call management features are included?
Clients have access to a suite of management tools, including call recording, welcome greetings, time-of-day routing, and missed call alerts. These features are managed through an online portal, giving businesses full control over how their calls are handled and tracked.
What kind of support is available if I encounter issues with my phone service?
Technical support is available to assist with service setup, call routing configurations, and general account inquiries. Clients can reach out via the contact information provided on the official website to resolve any connectivity or feature-related questions promptly.
Is there a contract requirement for these services?
The service plans are designed to be flexible, offering options that cater to different business sizes and needs. Specific contract terms depend on the chosen package, and details regarding subscription lengths can be reviewed during the sign-up process.
Is there a way to track the performance of marketing campaigns using these numbers?
Yes, the call analytics feature allows businesses to track which marketing campaigns are generating the most calls. By assigning different numbers to various advertisements or platforms, companies can see exactly where their leads are coming from.
Does the service include call analytics or reporting?
Yes, the platform includes tools for monitoring call performance. These analytics provide insights into call volumes, peak times, and caller behavior, enabling businesses to make data-driven decisions regarding their customer service staffing and marketing effectiveness.
How does the online management portal work?
The online portal provides a centralized dashboard where users can manage their numbers, update call forwarding destinations, and view call statistics. It is designed for ease of use, allowing businesses to make instant changes to their communication setup without needing technical support.
How quickly can a new business number be set up?
Most virtual numbers can be activated almost instantly. Once the selection is made through the website, the number is typically ready for use, allowing businesses to start receiving calls immediately.
Is it possible to set up a professional voicemail system?
The service includes professional voicemail features that allow businesses to record custom greetings. Messages left by callers are automatically sent to a designated email address, ensuring that important client communications are captured and addressed in a timely manner.
Can these phone services be used by startups and small businesses?
Yes, the services are suitable for businesses of all sizes, including startups and small enterprises. The scalable nature of virtual numbers and call management tools allows smaller companies to project a professional image and manage communications efficiently as they grow.
Does the company provide support for technical issues?
Yes, customer support is available to assist with any technical queries or account management issues. Contact can be made via telephone or through the online support channels provided on the website.
How quickly can a new business phone number be activated?
Most numbers provided through the platform can be activated very quickly, often within a short period after the order is processed. This rapid deployment allows businesses to start receiving calls and promoting their new contact number almost immediately.
How can I contact the support team?
Support can be reached through the contact information provided on the official website. This includes dedicated phone lines and email support to assist with account setup, technical inquiries, or questions regarding specific service features.
Are these phone numbers suitable for startups and small businesses?
These services are highly suitable for startups and small businesses because they provide a professional image at a low cost. They allow small teams to manage calls professionally without the need for expensive hardware or complex infrastructure.
Are these phone numbers compatible with mobile devices?
Yes, the numbers are fully compatible with mobile phones. Through the call forwarding feature, incoming calls to a business number can be routed directly to a mobile device, allowing business owners and employees to handle professional calls while on the move.
Are there setup fees for new numbers?
Information regarding pricing, including any applicable setup fees or monthly subscription costs, is clearly outlined on the website. Users can select from various number types and service tiers to find a solution that fits their specific budget and operational requirements.
Can I have multiple numbers for different departments?
Yes, businesses can purchase multiple numbers to route calls to different departments, such as sales, support, or accounts. This helps in organizing incoming inquiries and ensuring that callers are directed to the right person or team.
What is the difference between 0800 and 0330 numbers?
An 0800 number is free for the caller to dial, which is ideal for customer support lines. An 0330 number is a national rate number, meaning callers are charged at the same rate as a standard geographic call, making it a popular choice for businesses that want a professional, non-geographic image without the cost of a freephone service.
Does the service support mobile devices?
Yes, all virtual numbers can be configured to forward calls directly to mobile phones. This ensures that business owners and employees can remain reachable and manage professional calls while on the move.
What is the difference between 0800 and 03 numbers?
0800 numbers are free for the caller to dial. 03 numbers are charged at the same rate as standard geographic calls (starting with 01 or 02) and are often included in mobile and landline call packages, making them a cost-effective and professional choice for businesses.
Can I manage my call settings online?
The company provides an online management interface where clients can log in to update their call forwarding destinations, change voicemail settings, and view their account details. This self-service approach gives businesses full control over their communication setup at any time.
What is the process for setting up a new virtual number?
Setting up a new number is a straightforward process completed through the website. After selecting the desired number type—such as a local, national, or freephone number—users can configure their routing preferences and activate the service quickly to begin receiving calls.
How can a business contact the company to get started?
Interested parties can browse the available numbers directly on the website and sign up online. For specific inquiries or assistance with choosing the right plan, contact details including a phone number and email address are provided on the contact page.
Does the company provide international call forwarding?
Yes, the call forwarding services can be configured to route calls to international destinations. This is particularly useful for businesses with global operations or those that need to stay connected with clients and partners located outside of the United Kingdom.
Can I use a virtual number for marketing campaigns?
Yes, virtual numbers are frequently used for marketing campaigns. By assigning unique numbers to different advertisements, businesses can track the effectiveness of their marketing efforts and see exactly which campaigns are generating the most incoming calls.
Are there any hidden costs associated with the virtual numbers?
The pricing structure is transparent. Costs typically involve a monthly service fee and call forwarding charges. All pricing details are clearly outlined on the website, ensuring businesses know exactly what they are paying for without unexpected fees.
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