Country
Your logistics provider
-
< $25/hr
2 - 9
Belarus
For over 28 years, the company has successfully implemented projects in postal services, express delivery, cargo transportation, and warehouse logistics. While actively developing cross-border and multi-modal areas, the company specializes in creating industrial solutions for different economy sectors. Today, the company serves more than 40,000 localities in more than 220 countries and territories around the world. PONY EXPRESS infrastructure includes 138 express centers (the company’s own branches and representative offices). More than 7,000 partners’ give away points and postamats are available to customers. The total area of logistic terminals and warehouses is 77,600 sq. m. The company’s car fleet includes more than 1,300 vehicles. The company has more than 4,000 employees. The company handles over 11 million shipments annually.
Explore PONY EXPRESS office locations and service areas.
st king 77 Minsk Minsk Belarus 220004
375447076076
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What core services does Pony Express provide?
Pony Express operates as a comprehensive logistics provider. The service portfolio includes express delivery of documents and cargo, freight forwarding, warehousing, and customs brokerage. The company manages complex supply chain solutions, including last-mile delivery and specialized handling for various types of shipments across domestic and international routes.
Which regions does the company cover?
The company maintains an extensive geographical presence, primarily operating across Russia, Kazakhstan, Armenia, Belarus, and Kyrgyzstan. With a vast network of offices and representative points, the company facilitates delivery services to thousands of cities and towns, ensuring broad coverage for both urban and remote locations.
Can Pony Express handle international shipments?
Yes, international delivery is a key component of the service offerings. The company facilitates cross-border logistics, managing the complexities of international shipping, including customs clearance procedures, to ensure packages and cargo reach destinations outside of the primary operating countries efficiently.
What industries does the company serve?
Pony Express supports a wide range of industries, including e-commerce, retail, banking, telecommunications, and manufacturing. By providing tailored logistics solutions, the company assists businesses in these sectors with inventory management, order fulfillment, and the secure transport of sensitive documents and high-value goods.
Does the company offer warehousing solutions?
Yes, the company provides professional warehousing services. These facilities are equipped to handle storage, inventory management, order picking, and packing. These services are designed to integrate seamlessly with delivery operations, helping businesses optimize their supply chain and reduce the time required for order processing.
How does the company handle customs clearance?
Customs brokerage is a specialized service provided to simplify the import and export process. The company manages the preparation of necessary documentation, handles tariff classifications, and interacts with customs authorities to ensure compliance with local regulations, thereby minimizing delays for international shipments.
Is there a way to track shipments online?
Yes, the website features a dedicated tracking tool. Clients can enter their waybill number into the tracking interface to receive real-time updates on the status and location of their shipments. This digital tool provides transparency throughout the entire delivery process.
Does the company provide services for e-commerce businesses?
Pony Express offers specialized logistics support for e-commerce, including fulfillment services, cash-on-delivery options, and flexible delivery windows. These services are designed to help online retailers manage high volumes of orders and improve the end-customer experience through reliable delivery performance.
How long has Pony Express been operating?
The company has been in the logistics market for over 30 years. This extensive experience has allowed for the development of a robust infrastructure and a deep understanding of regional and international shipping requirements, establishing a long-standing reputation in the logistics industry.
What options are available for business clients?
Business clients can enter into long-term service agreements that provide access to personalized logistics solutions, dedicated account management, and preferential pricing structures. These contracts are tailored to the specific volume and frequency requirements of the business, ensuring consistent service levels.
Are there specific requirements for shipping dangerous goods?
The company adheres to strict safety regulations regarding the transport of goods. Certain items classified as dangerous or prohibited are subject to specific shipping rules and documentation requirements. Clients should consult the official guidelines or contact a representative to verify if a specific item can be transported.
How can a client request a price quote?
Potential clients can request a quote directly through the website by using the online calculator or by filling out a contact form. Providing details such as the weight, dimensions, origin, and destination of the shipment allows the system or a representative to provide an accurate estimate.
Does the company provide document delivery services?
Yes, document delivery is one of the foundational services. The company offers secure and fast courier services for business correspondence, contracts, and sensitive documents, ensuring timely and reliable transit for critical paperwork between offices and individuals.
How can customers contact support?
Support is available through multiple channels, including a dedicated call center, online chat, and email. The website lists specific contact information for different regions, allowing clients to reach out to local offices for assistance with tracking, claims, or general service inquiries.
What is the process for filing a claim?
In the event of an issue with a shipment, clients can initiate a claim process through the official website or by contacting customer service. The process involves submitting the necessary documentation regarding the shipment to allow the company to investigate and resolve the matter according to established service policies.
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