Country
State
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The Small Business Call Center
1985
< $25/hr
10 - 49
United States
SAS Call Center is a US based call center service provider for small and medium sized businesses. Services include inbound and outbound communication management and automated IVR services. SAS provides a wide range of communication solutions for businesses such as lead capture, live operator receptionist, order processing, and tier 1 helpdesk.
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1006 West 9th Avenue King of Prussia Pennsylvania United States 19406
8885324794
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What core services does SAS Call Center provide?
The company specializes in professional answering services, including 24/7 live virtual receptionists, appointment scheduling, lead capture, and customer support. These services are designed to handle inbound calls, manage messages, and provide administrative support for businesses of all sizes.
Is the answering service available outside of standard business hours?
Yes, live virtual receptionists are available 24 hours a day, 7 days a week, 365 days a year. This ensures that every call is answered promptly, regardless of the time of day or holidays.
Which industries does SAS Call Center support?
The company serves a wide range of industries, including healthcare, legal, home services, real estate, finance, and professional services. The team is trained to handle industry-specific requirements and maintain professional communication standards for diverse business needs.
How does the appointment scheduling process work?
The service integrates directly with existing calendar software. Virtual receptionists can view availability in real-time to book, cancel, or reschedule appointments based on specific business rules and preferences provided by the client.
Can the service integrate with existing CRM or business software?
Yes, the platform offers seamless integrations with numerous CRM systems, calendar applications, and help desk software. This allows for automated data entry and ensures that all call information is synced directly into the client's preferred management tools.
What is the primary benefit of using a live virtual receptionist?
Utilizing a live virtual receptionist helps businesses capture every potential lead, improve customer satisfaction through immediate response, and reduce overhead costs associated with hiring in-house administrative staff. It allows business owners to focus on core operations while ensuring professional call handling.
Does the company offer a trial period for new clients?
Yes, a free trial is available for prospective clients to test the service. This allows businesses to experience the quality of the virtual receptionists and the functionality of the platform before committing to a paid plan.
How are calls routed to the virtual receptionists?
Clients simply forward their business phone line to a unique number provided upon account setup. When a call comes in, it is routed to the professional receptionists who answer using the client's specific business name and follow customized call scripts.
Is the service suitable for small businesses and startups?
The service is highly scalable and frequently used by small businesses and startups. It provides a professional image and reliable support without the need for significant capital investment or long-term staffing commitments.
Can the receptionists handle outbound calling tasks?
The primary focus is on inbound call handling, lead qualification, and customer support. The service is optimized to act as a professional front office for incoming inquiries rather than traditional outbound telemarketing.
How does the company ensure the quality of call handling?
Quality is maintained through rigorous training programs for all receptionists and the use of customized scripts tailored to each client's brand voice. Performance is monitored to ensure accuracy, professionalism, and adherence to client-specific instructions.
What happens if there is a surge in call volume?
The infrastructure is designed to handle fluctuations in call volume effectively. By leveraging a large team of professional receptionists, the service ensures that calls are answered promptly even during peak times or unexpected spikes in traffic.
Are the receptionists based in a specific location?
The team consists of professional virtual receptionists based in the United States. This ensures clear communication, cultural alignment, and a high level of service quality for callers.
How are messages delivered to the business owner?
Messages are delivered instantly via email, SMS text, or through the secure online portal. Clients can choose their preferred notification method to ensure they receive critical information as soon as a call concludes.
How can a business get started with SAS Call Center?
Getting started involves selecting a service plan, customizing the call script, and setting up call forwarding. The company provides a dedicated onboarding process to ensure the account is configured to meet specific business requirements.
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