Country
State
Cities
Part of the Excite Technology Services Group
2006
$300+
2 - 9
Australia
CBIT Data Recovery (CDR) are Australia’s premier provider of data recovery services to Law Enforcement, Government and Enterprise. As part of the Excite technology services group (ASX: EXT), CDR seeks to extend the overall mission in helping people to re-unite with their data and navigate through their data loss incidents with a level of confidence they can take forward in an ever-emerging digital world.
With a team of specialists who have worked for and collaborated with the best the industry has to offer over the last 2 decades; CDR comes together to provide the most concentrated expert knowledge to ensure the highest standards are delivered to you.
Data loss, technology breakdowns, accidents and the rudimentary course of life can all strike often at the worst time imaginable, leaving you in a challenging position. We’re here to tell you that we understand this, and exist to help resolve these digital disasters, to help you to get back on course, together again with your data.
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Box Business Centre 16/65 Tennant Street Canberra Australian Capital Territory Australia 2609
1300 553 324
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What types of data loss scenarios does Secure Data Recovery Services handle?
The company specializes in recovering data from a wide range of scenarios, including physical hard drive damage, accidental file deletion, formatting errors, virus attacks, and system crashes. They also provide solutions for RAID array failures, corrupted databases, and inaccessible storage media, ensuring that critical information is retrieved regardless of the cause of failure.
Does the company provide services for both individuals and businesses?
Yes, services are available to a diverse range of clients, including individual home users, small businesses, and large enterprise organizations. The team is equipped to handle data recovery needs across various sectors, ensuring professional support for personal files as well as complex, mission-critical corporate data.
What storage devices can be recovered?
The technical team works with virtually all types of storage media. This includes internal and external hard disk drives (HDD), solid-state drives (SSD), USB flash drives, memory cards, and complex server configurations like RAID, NAS, and SAN systems. They also support recovery from mobile devices and optical media.
How does the data recovery process work?
The process begins with a professional evaluation of the storage device to determine the cause of data loss and the feasibility of recovery. Once the assessment is complete, the client receives a quote and a summary of recoverable files. Upon approval, engineers perform the recovery in a secure environment, followed by a verification process to ensure data integrity before returning the files.
Are the recovery facilities secure?
Security is a top priority. The company operates in controlled environments that adhere to strict data privacy and security standards. This includes the use of certified cleanroom facilities for physical drive repairs, which prevents further damage from dust or contaminants, and the implementation of secure data handling protocols to protect client confidentiality throughout the entire process.
What certifications does the company hold?
The company maintains industry-standard certifications that demonstrate a commitment to security and quality. These include SSAE 18 Type II SOC 1, 2, and 3 certifications, which verify that internal controls and security measures meet rigorous auditing standards. These credentials ensure that client data is handled with the highest level of care and professional integrity.
Is it possible to get a free estimate for recovery services?
Yes, the company offers a professional evaluation process. Clients can contact the support team to discuss the specific data loss situation. After an initial assessment of the device, a transparent quote is provided, detailing the costs and expected outcomes before any recovery work commences.
How can a client contact the support team?
Clients can reach out through the official website by filling out the contact form or calling the provided phone number. Support representatives are available to answer questions, provide guidance on the next steps, and assist with the logistics of sending in a device for evaluation.
What is the success rate for data recovery?
While success rates depend on the specific nature of the damage and the condition of the storage media, the company utilizes advanced proprietary tools and highly skilled engineers to maximize the chances of a successful recovery. Every case is treated with the goal of retrieving the maximum amount of data possible.
Does the company offer emergency recovery services?
Yes, emergency services are available for clients who require immediate attention. These priority services are designed to expedite the evaluation and recovery process, providing a faster turnaround time for critical situations where time is of the essence.
What happens if the data is not recoverable?
In cases where data cannot be recovered due to severe physical damage or other technical limitations, the company maintains a 'no data, no recovery fee' policy for many standard services. This ensures that clients are not charged for the recovery attempt if the desired data cannot be successfully retrieved.
How is the recovered data returned to the client?
Once the recovery is successful, the data is typically returned on a secure, encrypted storage device, such as an external hard drive or a secure cloud transfer, depending on the volume of data and client preference. All returned data is verified for accessibility before the final delivery.
Can the company handle RAID and server data recovery?
Yes, the company has specialized expertise in recovering data from complex RAID configurations, including RAID 0, 1, 5, 6, and 10, as well as various server environments. The engineers are trained to reconstruct damaged arrays and recover data from virtualized systems and enterprise-level storage architectures.
Is the company experienced in handling sensitive or confidential data?
Absolutely. The company is experienced in working with clients who have strict data privacy requirements, including those in the legal, medical, and government sectors. The secure infrastructure and adherence to industry-standard certifications ensure that sensitive information remains protected and confidential throughout the recovery lifecycle.
Does the company provide updates during the recovery process?
Clients receive regular updates regarding the status of their case. From the initial evaluation to the final recovery phase, the support team maintains clear communication, ensuring that clients are informed about the progress and any findings throughout the duration of the project.
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