Country
State
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Telephone Answering Service Solutions
-
< $25/hr
2 - 9
United States
Select Answering Service gives you peace of mind with inbound call center solutions for live 24 hour emergency and after hours virtual receptionist support. Free trials. No Obligation Quotes. Big Savings
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600 Third Avenue Buffalo New York United States 10016
1 800-410-0682
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What primary services does Select Answering Service provide?
The company offers professional telephone answering services, including 24/7 live virtual receptionists, appointment scheduling, message taking, and order entry. These services are designed to ensure businesses never miss a call, providing a professional image and reliable customer support around the clock.
Which industries can utilize these answering services?
Services are tailored to a wide range of sectors, including medical and healthcare practices, legal firms, real estate agencies, HVAC and plumbing contractors, property management companies, and various professional service businesses that require consistent communication management.
Is the answering service available outside of standard business hours?
Yes, live receptionists are available 24 hours a day, 7 days a week, 365 days a year. This ensures that callers receive assistance regardless of holidays, weekends, or after-hours inquiries, helping maintain business continuity.
How does the appointment scheduling process work?
The team can integrate directly with existing web-based scheduling software. This allows receptionists to view real-time availability and book appointments directly into a client's calendar, ensuring seamless coordination between the caller and the business.
Can the service handle order processing for e-commerce or retail?
Yes, the staff is trained to handle order entry and processing. They can capture customer information, process payments, and input order details directly into a client's specific system, facilitating smooth transactions for businesses.
Does the company provide bilingual support?
Bilingual answering services are available to accommodate Spanish-speaking callers. This capability helps businesses expand their reach and provide inclusive customer service to a broader demographic.
How are messages delivered to the business?
Messages can be delivered through various methods, including email, SMS text messaging, or secure web portals. Clients can choose the delivery format that best fits their workflow and urgency requirements.
Is there a long-term contract required to start service?
The company offers flexible service plans designed to meet different business needs. Potential clients are encouraged to contact the sales department to discuss specific requirements and determine the most suitable plan without being locked into rigid, one-size-fits-all contracts.
How does the setup process work for new clients?
The onboarding process involves setting up a customized account script. This script outlines how receptionists should answer calls, what information to collect, and how to handle specific scenarios, ensuring the service reflects the unique brand voice of the business.
Can the answering service act as a virtual receptionist for a small business?
Absolutely. The service functions as a professional front office for small businesses, handling call screening, message taking, and lead qualification, which allows business owners to focus on core operations rather than managing incoming phone traffic.
Are the receptionists based in the United States?
The company utilizes a professional team of US-based virtual receptionists. This ensures clear communication and a deep understanding of local business practices and customer expectations.
What is the best way to contact the company for a quote?
Interested parties can request a quote by filling out the contact form on the official website or by calling the provided sales number. A representative will then reach out to discuss specific business needs and provide pricing information.
Does the service offer call screening?
Yes, call screening is a standard feature. Receptionists can announce callers before transferring them, allowing the business owner to decide whether to take the call, send it to voicemail, or have a message taken.
Can the service handle emergency dispatching?
Yes, the team is equipped to handle emergency dispatching for industries like HVAC, plumbing, and property management. They follow specific protocols to reach on-call personnel immediately when urgent situations arise.
How does the company ensure the quality of the answering service?
Quality is maintained through rigorous training and the use of customized scripts. By strictly following the instructions provided by the client, the receptionists provide a consistent and professional experience that aligns with the business's specific standards.
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