Country
State
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Your Calls Answered By Award-Winning Service
1969
$50 - $99/hr
50 - 249
Canada
Select Call Centre has been serving the North American market for 50 years! At our core, we are focused on providing high quality customer service to and for our clients. Our Always Live service ensures that a friendly and informed voice is ready to serve whoever is on the other end of the line, whenever they choose to call. As a remote reception service provider, Select handles inbound calls for a broad range of industries, including oil and gas, medical services, small and medium sized enterprises, transportation, food services, and many more. For smaller companies, we provide a professional customer service platform at an affordable price. For larger companies, we enable them to expand their business with greater flexibility and scalability, while also offering avenues for improved efficiency and cost savings. Select also facilitates work alone, journey management, and other safety protocols and government-mandated services. Our focus on precise, prompt, and friendly service has been a formula for long-term success. We understand the power of excellent communication and the impact that a positive service experience can have on a customer and a business.
Explore Select Call Centre office locations and service areas.
"201-10368 82 Avenue Edmonton Alberta Canada T6E 1Z8
1-855-450-0802
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What core services does Select Call Centre provide?
The company specializes in outsourced contact center solutions. Key services include inbound and outbound call handling, customer support, lead generation, appointment setting, and order processing. These services are designed to help businesses manage their customer interactions effectively while maintaining professional communication standards.
Which industries does Select Call Centre support?
Support is provided across a wide range of sectors, including healthcare, retail, e-commerce, telecommunications, finance, and logistics. The team is equipped to handle industry-specific requirements, ensuring that agents are trained to address the unique challenges and regulatory environments of each client's field.
Where is the company located?
The headquarters is based in Canada. This location allows the company to provide high-quality, North American-based support services that cater to clients seeking reliable and culturally aligned communication partners.
How does the company ensure high-quality customer interactions?
Quality is maintained through rigorous agent training, ongoing performance monitoring, and the use of advanced call center technology. By focusing on clear communication and professional standards, the company ensures that every interaction reflects positively on the client's brand.
Can the company handle high-volume call traffic?
Yes, the infrastructure is built to scale according to client needs. Whether a business experiences seasonal spikes or steady growth, the call center has the capacity and staffing flexibility to manage high volumes of inbound and outbound calls without compromising service levels.
Does the company offer multilingual support?
Yes, multilingual capabilities are available to help businesses reach a broader audience. This service ensures that customers can communicate in their preferred language, which helps improve satisfaction rates and accessibility for diverse customer bases.
How does the onboarding process work for new clients?
The onboarding process begins with a consultation to understand specific business goals and requirements. Once the scope is defined, the team develops a customized training program for agents, ensuring they are fully prepared to represent the client's brand before going live.
Is the service suitable for small businesses and startups?
The company works with businesses of various sizes, including startups and small enterprises. Flexible service models allow smaller organizations to access professional call center support that might otherwise be too costly or complex to manage in-house.
What technology is used to manage customer data?
The company utilizes modern CRM and telephony systems to track interactions, manage customer data securely, and provide detailed reporting. This technology stack ensures that client information is organized, accessible, and protected throughout the engagement.
Are there options for 24/7 support?
Yes, round-the-clock support options are available. This allows businesses to provide assistance to their customers outside of standard office hours, ensuring that inquiries are handled promptly regardless of time zone differences.
How can a business get in touch to discuss a partnership?
Interested parties can reach out through the contact form on the official website. Providing basic details about the business needs allows the team to prepare a tailored response and schedule a follow-up discussion to explore potential collaboration.
Does the company provide reporting on call center performance?
Clients receive regular reports detailing key performance indicators such as call volume, average handle time, and resolution rates. These insights help businesses track the effectiveness of their outsourced support and make data-driven decisions.
What is the primary focus of the outbound calling services?
Outbound services focus on lead generation, market research, and appointment setting. The goal is to help clients reach their target audience effectively, qualify potential leads, and drive sales growth through professional and persistent outreach efforts.
How does the company handle sensitive customer information?
Data security is a priority. The company follows strict protocols to protect sensitive customer information, ensuring that all interactions comply with industry standards and privacy regulations to maintain trust and security for both the client and their customers.
What makes this call center different from others?
The difference lies in the commitment to a personalized approach. By focusing on deep integration with the client's existing processes and providing highly trained agents, the company functions as a seamless extension of the client's own team rather than just a third-party vendor.
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