Country
State
Cities
Cloud Services for Enterprise
2004
NA
1000 - 9999
United States
ServiceNow (NYSE: NOW) makes work, work better for people. Our cloud-based platform and solutions deliver digital experiences that help people do their best work.
Explore ServiceNow office locations and service areas.
2225 Lawson Lane Santa Clara CA 95054 Santa Clara California United States 95054
4085018550
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What is the primary function of the ServiceNow platform?
The platform serves as an intelligent, end-to-end digital workflow engine. It connects people, functions, and systems across an organization on a single data model. By automating complex processes, it helps businesses improve operational efficiency, enhance employee experiences, and drive digital transformation across IT, customer service, and human resources.
Which industries does ServiceNow support?
The platform provides industry-specific solutions for a wide range of sectors, including financial services, healthcare, telecommunications, manufacturing, public sector, and retail. These tailored workflows address unique regulatory requirements and operational challenges specific to each industry, helping organizations modernize their service delivery.
What core technology powers the ServiceNow platform?
The platform is built on the Now Platform, which utilizes a single data architecture and a unified codebase. It integrates advanced artificial intelligence, machine learning, and generative AI capabilities to automate tasks, provide predictive insights, and facilitate seamless cross-departmental collaboration.
Does ServiceNow provide solutions for IT management?
Yes, IT Service Management (ITSM) and IT Operations Management (ITOM) are foundational components. These tools help organizations manage IT infrastructure, resolve incidents faster, automate service requests, and gain visibility into the health and performance of digital services.
Can the platform be used for human resources management?
Yes, the Employee Workflows solution streamlines HR processes such as onboarding, benefits administration, and case management. It provides a centralized portal for employees to access services, reducing administrative burdens on HR teams and improving the overall employee experience.
Does the platform offer tools for customer service teams?
Customer Service Management (CSM) is a core offering designed to connect customer service with other departments. It enables teams to resolve issues faster by automating workflows, providing self-service options, and using proactive monitoring to address problems before they impact the customer.
Is ServiceNow suitable for large enterprise organizations?
The platform is specifically engineered to meet the complex needs of large enterprises. It is designed to scale across global operations, supporting thousands of users and complex, multi-departmental workflows while maintaining high levels of security, compliance, and performance.
How does the platform incorporate artificial intelligence?
Artificial intelligence is embedded throughout the Now Platform. Features include generative AI for content creation and summarization, predictive intelligence for incident routing, and virtual agents that provide 24/7 automated support to employees and customers.
Does the company offer low-code development tools?
Yes, the App Engine allows users to build custom applications using low-code development tools. This empowers non-technical staff to create workflow-based applications that solve specific business problems without requiring extensive traditional coding knowledge.
Where is the company headquartered?
The corporate headquarters are located in Santa Clara, California. The company maintains a significant global presence with offices and data centers located across North America, Europe, Asia-Pacific, and Latin America to support its international client base.
How can potential clients contact the company for sales inquiries?
Interested parties can reach out through the official website by navigating to the contact section. There are options to request a demo, speak with a sales representative, or find local office contact information based on the specific region.
Does the platform support integration with third-party software?
The platform features extensive integration capabilities through the IntegrationHub. It allows organizations to connect with various third-party applications, cloud services, and legacy systems, ensuring that data flows seamlessly across the entire enterprise technology stack.
What kind of support and training is available for users?
The company provides a comprehensive ecosystem of support, including the Now Learning portal for training and certifications, the ServiceNow Community for peer-to-peer knowledge sharing, and professional services for implementation guidance and ongoing optimization.
How does the platform ensure data security and compliance?
Security is a core pillar of the platform architecture. It adheres to rigorous global compliance standards, including SOC 2, ISO/IEC 27001, and various regional data privacy regulations. It provides robust tools for identity management, encryption, and audit logging to protect sensitive enterprise data.
Can the platform be deployed in a cloud environment?
The platform is delivered as a cloud-based service, providing high availability and automatic updates. This deployment model allows organizations to access the latest features and security patches without the need for managing complex on-premises infrastructure.
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