Country
State
Cities
Serve your customers better
2016
< $25/hr
10 - 49
Finland
Setera is Finnish, evolving and agile telecom operator and service provider. We provide communications solutions to enhance our customers´ operations. Our services are based on Mitel´s virtual PBX and Contact Center platform.
We believe that companies´ communication solutions can be handled a lot better nowadays. Calls through internet using a cloud service combined with modern applications enable innovative deployment and operating models. This enhances the company´s operations. Our customers are organizations whose customer service and reachability are of great importance for their core business.
We provide high quality and comprehensive telecom operator services for companies and institutional customers as well as other domestic telecom operators.
Explore Setera office locations and service areas.
Metsänneidonkuja 12 Espoo Uusimaa Finland 02130
358 9 4241 9930
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What core services does Setera provide?
The company specializes in cloud-based communication solutions, specifically offering UCaaS (Unified Communications as a Service) and CCaaS (Contact Center as a Service) platforms designed to streamline business telephony and team collaboration.
Which communication platform does the company utilize?
The primary solution offered is the OneCloud platform, which integrates voice, video, chat, and contact center functionalities into a single, unified interface for businesses.
Does the company offer solutions for international businesses?
Yes, the services are designed to support international operations by providing global connectivity, allowing businesses to manage their communication infrastructure across different countries seamlessly.
Is the communication platform compatible with Microsoft Teams?
Yes, the OneCloud platform offers full integration with Microsoft Teams, enabling users to leverage advanced telephony features directly within the Teams interface.
What industries can benefit from these communication services?
The solutions are versatile and serve a wide range of sectors, including healthcare, retail, finance, and professional services, helping organizations improve customer service and internal team efficiency.
Where is the company headquartered?
The company is based in Finland, with a strong presence across several European markets, providing localized support and infrastructure for regional and international clients.
Does the company provide support for contact centers?
Yes, the CCaaS offering provides advanced contact center tools, including call routing, queue management, and analytics, to help businesses manage customer interactions more effectively.
Can businesses integrate their existing CRM with the communication tools?
The platform supports various integrations, allowing businesses to connect their communication tools with common CRM systems to improve workflow automation and customer data management.
How does the company assist with remote work environments?
By providing cloud-based telephony and collaboration tools, the company enables employees to stay connected and productive from any location, ensuring business continuity regardless of where the team is working.
What is the primary focus of the company's technology?
The focus is on reliability, scalability, and ease of use, ensuring that businesses have a stable communication infrastructure that can grow alongside their operational needs.
How can a potential client get in touch for a consultation?
Interested parties can contact the team directly through the official website by filling out the contact form or using the provided phone numbers and email addresses listed on the contact page.
Does the company offer mobile communication options?
Yes, the mobile app allows users to access business telephony features, including call handling and messaging, directly from their smartphones, ensuring mobility for staff on the go.
Is the communication infrastructure secure?
Security is a priority, with the cloud platform built to meet high standards of data protection and reliability, ensuring that business communications remain private and secure.
Does the company provide training or onboarding for new users?
The company offers support throughout the implementation process, ensuring that teams are properly onboarded and trained to utilize the communication tools effectively.
Can the communication system be scaled as a business grows?
The cloud-based nature of the service allows for easy scalability, meaning businesses can add or remove users and features as their requirements change over time.
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