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Get A One Stop Solution For Your Ecommerce Store.
2015
NA
50 - 249
India
Shipway by Unicommerce is an eCommerce Automation solution provider that provides post-purchase services to D2C Brands. We have been working with 10,000+ eCommerce stores as of now and helping them scale up their operations, cut costs, and provide an excellent customer experience through constant communication.
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Sector 44 Gurgaon Haryana India 122003
08061971441
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What core services does Shipway provide for e-commerce businesses?
Shipway offers a comprehensive suite of e-commerce automation tools. This includes automated shipping solutions, real-time order tracking, returns management, and NDR (Non-Delivery Report) management to reduce RTO (Return to Origin) losses. The platform is designed to streamline post-purchase operations for online retailers.
How does the platform help in reducing RTO losses?
The platform minimizes RTO losses by providing automated NDR management. It proactively identifies failed delivery attempts and allows merchants to take immediate action, such as re-attempting delivery or contacting customers, which helps in successfully delivering orders that might otherwise be returned.
Can Shipway integrate with my existing e-commerce store?
Yes, the platform offers seamless integration with major e-commerce platforms like Shopify, WooCommerce, Magento, and many others. This allows merchants to sync their orders and shipping data automatically without needing complex manual data entry.
Does the platform provide branded tracking pages for customers?
Yes, merchants can create custom-branded tracking pages. This feature allows businesses to showcase their own branding, promotional banners, and product recommendations directly on the tracking page, which helps in improving customer engagement and driving repeat sales.
What is the benefit of using the automated returns management system?
The automated returns management system simplifies the reverse logistics process. It provides a self-serve portal for customers to initiate returns, automates approval workflows, and tracks the return shipment, making the entire experience smoother for both the merchant and the end consumer.
Is there a way to automate shipping label generation?
Yes, the platform automates the generation of shipping labels. Merchants can print labels in bulk, select preferred courier partners, and manage all shipping documentation from a single dashboard, which significantly reduces the time spent on manual logistics tasks.
Does the platform support multiple courier partners?
Yes, Shipway integrates with a wide range of courier partners. This allows merchants to compare shipping rates, choose the most reliable carrier for specific regions, and manage all shipments from different couriers through one unified interface.
How does the platform handle customer notifications?
The platform provides automated, multi-channel notifications via WhatsApp, SMS, and email. These updates keep customers informed about their order status, shipping progress, and delivery updates, which helps in building trust and reducing customer support inquiries.
Is the platform suitable for small businesses and startups?
Yes, the tools are designed to scale with business needs. Whether a brand is just starting out or is an established enterprise, the automation features help in managing logistics efficiently, reducing operational costs, and improving the overall post-purchase experience.
Can I track shipments from different couriers in one place?
Yes, the centralized dashboard aggregates tracking data from multiple courier partners. This provides a single source of truth for all order statuses, allowing merchants to monitor shipments and resolve delivery issues without logging into multiple carrier websites.
What kind of support is available if I face issues with the platform?
Support is available to assist with platform integration, technical queries, and operational troubleshooting. Merchants can reach out through the official support channels provided on the website to get guidance on optimizing their shipping and returns workflows.
Does the platform offer analytics or reporting features?
Yes, the dashboard includes analytics and reporting tools. These insights help merchants track key performance indicators such as shipping performance, return rates, and delivery timelines, enabling data-driven decisions to improve logistics efficiency.
How can I get started with Shipway?
To get started, businesses can visit the official website and sign up for an account. The platform offers a straightforward onboarding process that guides users through connecting their e-commerce store and configuring their shipping and tracking preferences.
Are there specific features for managing failed delivery attempts?
Yes, the NDR management module is specifically built to handle failed delivery attempts. It provides real-time alerts and a structured workflow to communicate with customers and courier partners, ensuring that every effort is made to complete the delivery.
Can the platform help in improving customer retention?
By providing a professional post-purchase experience, including branded tracking and proactive communication, the platform helps build customer loyalty. A transparent and smooth delivery process encourages repeat purchases and enhances the overall brand reputation.
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