Country
State
Cities
SPECIALIZING IN OLD FASHIONED CARE
-
< $25/hr
2 - 9
United States
It’s easy and affordable to get started. Enjoy rates as low as $45 a month! We also offer money-saving package rates. With a customized package, we bundle your calls into a low monthly rate. Contact us now, and we’ll help you determine the best one for you. We do not charge extra to customize your account. Best of all, there are no hidden charges!
Good impressions mean everything for your business. You may offer exceptional services and products, but are you handling callers in a friendly and efficient manner? One of the best ways to make an outstanding impression is to use courteous, professional, and live operators.
With years of experience working with just about every industry, our phone agents have the knowledge needed to ensure superior service. From following a personalized script for your callers to transferring calls when needed, we meet the needs of your office--24 hours a day. Also, we serve a wide range of industries from law offices and medical facilities to property management companies and government agencies.
Explore Sierra Answering Service office locations and service areas.
918 E Sahara Las Vegas Nevada United States 8910
(877) 634-5039
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What kind of services does Sierra Answering Service provide?
The company provides professional telephone answering services, including 24/7 live operator support, message taking, appointment scheduling, and order entry. These services are designed to handle incoming calls for businesses, ensuring that every caller reaches a live person regardless of the time of day.
Does the service operate around the clock?
Yes, live operators are available 24 hours a day, 7 days a week, 365 days a year. This ensures that businesses never miss a call, even after standard business hours, on weekends, or during holidays.
Which industries can benefit from these answering services?
The service supports a wide range of industries, including medical practices, legal firms, property management companies, HVAC and plumbing contractors, and various other professional service providers that require reliable call handling.
How long has Sierra Answering Service been in business?
The company has been providing professional communication solutions for over 25 years. This long-standing experience allows for the delivery of consistent, high-quality support tailored to the specific needs of diverse business clients.
Can the answering service handle appointment scheduling?
Yes, the service includes appointment scheduling capabilities. Operators can access calendars to book, reschedule, or cancel appointments directly, helping businesses maintain organized schedules without the need for an in-house receptionist.
Is the service suitable for medical offices that need HIPAA compliance?
Yes, the company offers HIPAA-compliant messaging services. This ensures that sensitive patient information is handled securely and in accordance with privacy regulations, making it a reliable choice for doctors, clinics, and healthcare providers.
How are messages delivered to the business?
Messages are delivered through various methods tailored to client preferences, including email, text message, or secure web portal access. This flexibility allows business owners to receive information in the format that best fits their workflow.
Does the service provide bilingual support?
Yes, bilingual operators are available to assist callers. This feature helps businesses communicate effectively with a broader range of customers and ensures that language barriers do not prevent potential clients from receiving assistance.
Can the service act as a virtual receptionist?
Absolutely. The service functions as a virtual receptionist by answering calls in the client's company name, screening calls, taking messages, and providing information according to specific instructions provided by the business.
Is there a way to customize how calls are handled?
Yes, every account is fully customizable. Clients provide specific instructions on how calls should be answered, what information to collect, and how to escalate urgent matters, ensuring the service aligns perfectly with individual business requirements.
Does the company handle emergency dispatching?
Yes, the service is equipped to handle emergency dispatching for businesses such as HVAC, plumbing, or property management. Operators can follow specific protocols to reach on-call personnel immediately when urgent situations arise.
How can a business get started with the service?
Interested businesses can contact the company directly through their website or by phone to discuss specific needs. A representative will help set up a customized account tailored to the business's call volume and operational requirements.
Does the service offer order entry support?
Yes, the team is trained to perform order entry tasks. This allows businesses to process sales or service requests over the phone at any time, ensuring that revenue opportunities are not lost due to missed calls.
Are the operators based in the United States?
Yes, the company is a US-based answering service. This ensures that operators have a clear understanding of local business needs and provide professional, high-quality communication for callers.
Can the service handle high call volumes?
Yes, the infrastructure is designed to manage high call volumes effectively. Whether a business experiences a sudden spike in calls or requires consistent high-volume support, the service is equipped to handle the load without compromising call quality.
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