Country
State
Cities
24/7 Call Center and Answering Service Solutions
1994
$50 - $99/hr
50 - 249
United States
Signius Communications is a 100% US-based answering services and call center services company with 12 locations across the US. Our highly-trained staff is equipped with state-of-the-art technology to help ensure the outstanding quality of services that our customers have come to rely on. With Signius on your team, you can be confident that your business and your customers are well cared for, 24/7. Whether you manage a small medical practice or a Fortune 500 company, we can customize a solution to fit your organization’s communication needs and budget.
Explore Signius Communications office locations and service areas.
13131 SW 132nd Street Suite 203 Miami Florida United States 33186
(305) 665-5000
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What core services does Signius Communications provide?
Signius Communications specializes in professional answering services and virtual receptionist solutions. These services include 24/7 live call answering, appointment scheduling, order entry, bilingual support, and message delivery to ensure businesses never miss a lead or customer inquiry.
Which industries does Signius Communications support?
The company serves a wide range of sectors, including legal, medical, real estate, HVAC, plumbing, property management, and small businesses. Tailored solutions are designed to meet the specific communication needs and regulatory requirements of these diverse professional fields.
Are the answering services available outside of standard business hours?
Yes, live answering services are available 24 hours a day, 7 days a week, 365 days a year. This ensures that callers receive professional assistance regardless of the time of day, weekends, or holidays.
How does the virtual receptionist service handle appointment scheduling?
Virtual receptionists can integrate directly with existing calendar software or scheduling tools. This allows the team to book, reschedule, or cancel appointments in real-time, providing a seamless experience for both the business and the caller.
Does Signius Communications provide bilingual support?
Yes, bilingual answering services are available. This feature allows businesses to communicate effectively with Spanish-speaking callers, ensuring that language barriers do not prevent potential customers from receiving assistance.
How are messages delivered to the business?
Messages are delivered through various methods tailored to client preferences, including email, text message, or secure web portal access. This flexibility ensures that important information reaches the right person promptly.
Can the answering service handle order processing?
Yes, the team is trained to handle order entry and e-commerce support. This includes taking customer orders, processing payments, and managing basic customer service inquiries to help streamline sales operations.
Is there a specific setup process for new clients?
New clients undergo a customized account setup process. This involves defining call scripts, establishing escalation protocols, and determining how information should be captured and delivered, ensuring the receptionists represent the brand accurately.
What is the experience level of the receptionists?
The receptionists are professional, US-based agents who undergo rigorous training. They are skilled in maintaining a professional tone, managing high call volumes, and following specific client instructions to provide a high-quality caller experience.
Does the company offer services for small businesses?
Yes, the services are highly scalable and frequently used by small businesses. By outsourcing call handling, small business owners can focus on core operations while ensuring that every incoming call is answered professionally.
How can a business get started with Signius Communications?
Interested businesses can contact the team directly through the website by filling out a contact form or calling the provided phone number. A representative will discuss specific business needs and provide information on available service plans.
Are the answering services HIPAA compliant?
Yes, for medical practices and healthcare providers, the company offers HIPAA-compliant answering services. This ensures that patient information is handled securely and in accordance with federal privacy regulations.
Can the service handle overflow calls during busy periods?
Yes, the service is ideal for managing overflow calls. Whether a business is experiencing a seasonal spike or simply needs backup support when internal staff is unavailable, the team can step in to handle excess call volume.
Does the company provide a dedicated phone number?
Yes, clients can choose to use their own existing business number or request a new local or toll-free number provided by the service. This allows for seamless integration into existing marketing and communication strategies.
How does the pricing structure work?
Pricing is typically based on usage, such as the number of minutes used or the volume of calls handled. Interested parties are encouraged to reach out for a custom quote based on their specific call volume and service requirements.
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