Country
Your Business Is Our Business
2008
$100 - $149/hr
1000 - 9999
Bulgaria
60K is an award-winning BPO and Multi-Lingual Contact Centre Outsourcing company in Bulgaria. From our multiple locations, we currently employ 1,400 professionals, providing a wide range of solutions specially tailored to suit our clients'? needs, delivering high quality and value added services to ensure that they stay one step ahead of their competitors. We primarily provide inbound/outbound customer care, technical support and back office. 60K supports multi- channel architecture including voice, live chat, e-mail, web- forms, social, mobile for many recognisable brands, covering sectors that include, telecommunications, entertainment, retail (including food and fashion) and e-commerce, lifestyle, travel & tourism, finance/banking.
Explore Sixty K Ltd (60K) office locations and service areas.
264 Botevgradsko shose blvd. Sofia Sofia Bulgaria 1839
+359 2 462 0000
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What core services does 60K provide?
60K specializes in customer experience management, offering services such as customer support, technical support, back-office operations, and sales support. The company focuses on delivering high-quality business process outsourcing solutions tailored to meet the specific operational needs of its clients.
Which industries does 60K serve?
The company supports a diverse range of sectors, including telecommunications, e-commerce, fintech, travel, and logistics. By leveraging deep industry expertise, 60K provides specialized support solutions that help businesses in these fast-paced markets maintain operational efficiency.
Where are the operational centers located?
60K operates primarily from Bulgaria, with strategic locations in Sofia and Plovdiv. These hubs allow the company to provide multilingual support services to international clients while benefiting from a highly skilled and tech-savvy talent pool.
Does 60K provide multilingual customer support?
Yes, the company offers support in over 30 languages. This capability allows global businesses to provide localized customer service experiences to their users, regardless of their geographic location or language requirements.
What is the primary focus of the 60K business model?
The business model centers on delivering high-performance customer experience and business process outsourcing. The company emphasizes building long-term partnerships by focusing on quality, scalability, and the ability to adapt quickly to the changing needs of its clients.
How does 60K approach quality assurance in its operations?
Quality assurance is managed through rigorous training programs, continuous performance monitoring, and the use of advanced analytics. By maintaining strict adherence to international standards, the company ensures that every interaction meets the high expectations of its clients and their end-users.
Can 60K handle large-scale customer support operations?
Yes, the company is equipped to scale operations for enterprise-level clients. With a significant workforce and flexible infrastructure, 60K can ramp up teams quickly to handle high volumes of customer inquiries, seasonal spikes, or rapid business growth.
What kind of technology does 60K use to support its services?
The company utilizes modern CRM platforms, omnichannel communication tools, and advanced reporting software. These technologies enable seamless integration with client systems, ensuring that data is handled securely and that support teams have real-time access to necessary information.
Does 60K offer support for e-commerce businesses?
Yes, e-commerce is a key industry for the company. Support services for this sector include order management, payment processing assistance, returns handling, and general customer inquiries, all designed to improve the overall shopping experience for end-users.
How does the company ensure data security and compliance?
60K maintains strict data protection protocols, including compliance with GDPR and other relevant international security standards. The company prioritizes the confidentiality and integrity of client information through secure infrastructure and regular security audits.
Is 60K suitable for startups looking to outsource support?
The company works with businesses of various sizes, including those in growth phases. Its flexible engagement models allow startups to outsource specific functions, enabling them to focus on core product development while ensuring their customers receive professional support.
How can a potential client contact 60K to discuss a partnership?
Interested parties can reach out through the official website by filling out the contact form. Alternatively, the site provides direct contact details for inquiries regarding business partnerships, career opportunities, or general information about the services offered.
What makes 60K different from other BPO providers?
The company differentiates itself through its focus on employee engagement, a strong culture of continuous learning, and its ability to provide complex, multilingual support. By investing in its people, 60K ensures high retention rates and consistent service quality for its clients.
Does 60K provide technical support services?
Yes, the company offers comprehensive technical support. This includes troubleshooting, product guidance, and complex issue resolution, handled by teams trained to understand the specific technical requirements of the client's products or services.
What is the typical process for onboarding a new client?
The onboarding process involves a thorough discovery phase to understand the client's specific needs, followed by the development of a customized training program for the support team. This ensures that the team is fully aligned with the client's brand voice and operational requirements before going live.
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