Country
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Helping business owners get their day back!
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< $25/hr
10 - 49
Canada
SmileDog \"Your Receptionist\"? provides businesses with full-time and backup offsite virtual reception services. Ensuring you never miss a call and new prospective clients always get a live person to talk to. With the ability to handle custom greetings and keep tabs on a variety of details about your business or office from who's on vacation to who's out sick today. Our SmileGals handle each of your calls with the right mix of professionalism and friendliness. Your clients won't even know we don't work right in your office.
Explore Smiledog office locations and service areas.
1600 Bedford Hwy #212 Bedford Bedford Nova Scotia Canada B4A 1E8
(902) 576-3555
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What core services does Smiledog provide?
Smiledog specializes in providing professional virtual receptionist and live answering services. These services are designed to handle incoming calls, manage scheduling, and provide administrative support to ensure businesses maintain a professional image and never miss an important client interaction.
How does the virtual receptionist service work?
The service functions as an extension of a business. Receptionists answer calls using a customized script, handle inquiries, take messages, and perform appointment scheduling. This allows business owners to focus on their core operations while ensuring every caller receives personal and professional attention.
Which industries does Smiledog typically serve?
The company supports a wide range of industries, including legal, medical, real estate, and various professional services. The flexible nature of the answering service makes it suitable for any business that requires reliable, human-powered communication support to manage high call volumes or after-hours inquiries.
Is the answering service available 24/7?
Yes, the service offers 24/7 availability. This ensures that businesses remain accessible to their clients at all times, including weekends, holidays, and after standard business hours, which is critical for maintaining customer satisfaction and capturing potential leads.
Can the receptionists handle appointment scheduling?
Yes, the team is trained to manage appointment scheduling directly. By integrating with a client's existing calendar system, receptionists can book, reschedule, or cancel appointments in real-time, ensuring that the business schedule remains accurate and up to date.
Where is the Smiledog team based?
The company is based in Canada. All virtual receptionists are located within Canada, providing clients with a professional, local presence that callers can trust and relate to.
What makes this service different from an automated answering machine?
Unlike automated systems that can frustrate callers, this service provides a human touch. Real people answer every call, offering a personalized experience that builds trust and professionalism, which is essential for retaining clients and creating a positive first impression.
Does the service offer bilingual support?
Yes, bilingual support is available. This feature allows businesses to cater to a broader demographic by ensuring that both English and French-speaking callers receive professional assistance in their preferred language.
How does the onboarding process work for new clients?
The onboarding process is designed to be seamless. It involves setting up a customized account, defining call-handling instructions, and establishing specific scripts. This ensures that every receptionist is fully prepared to represent the business exactly as the owner intends from the very first call.
Can the service handle overflow calls during busy periods?
Yes, the service is perfectly suited for overflow call management. Businesses can choose to route calls to the receptionists only when their internal lines are busy or when they are unavailable, ensuring that no caller is ever sent to voicemail.
How do clients receive messages from the receptionists?
Messages are delivered promptly through various methods, including email or SMS notifications. This ensures that business owners and their teams stay informed about important inquiries in real-time, regardless of their location.
Is there a long-term contract required?
The service is designed to be flexible to meet the changing needs of businesses. Potential clients are encouraged to reach out directly to discuss specific plan options and engagement terms that best suit their operational requirements.
How can a business get started with Smiledog?
Getting started is straightforward. Interested businesses can contact the team directly through the website to discuss their specific needs, receive a consultation, and learn how the virtual receptionist service can be tailored to support their unique business goals.
Does the service provide a professional business address?
The primary focus of the company is on live virtual receptionist and answering services. For specific details regarding additional administrative support or office-related services, it is best to contact the team directly to confirm current offerings.
Are the receptionists trained on specific business scripts?
Yes, customization is a core component of the service. Each client provides specific instructions and scripts that the receptionists follow. This ensures that the tone, branding, and information provided to callers are consistent with the business's own internal standards.
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