Softude Infotech

Client Background-  Our client runs a crowdfunding platform that supports various organizations across the country. In 25 years, the client has supported more than 2000 organizations including non-profit groups, schools, churches, charitable service organizations, sports teams, and leagues. Business Requirements-  • The maintenance of the back-end portal of the website was a bit challenging for the client due to its basic functionality • The website was not mobile responsive due to which mobile users could not access it properly • Complex and time-consuming invoice payment process as it was manual  Proposed Solution-  Softude emerged as a perfect partner for the client to help deal with these challenges. We worked on three areas- back-end, front-end, and UI/UX of the website Solution Features-  Our UI/UX designers improved the website’s interface to make it more user-friendly and visually appealing. In addition to these, we automated the manual process of invoice payment that helped the client in managing invoice generation, tracking, and processing Solution Impact- More than 170% increase in user count 100% increase in signups of organizations Over 100% increase in organizations’ sale More than 80% rise in client’s profit Quick processing of invoice payments High customer engagement 24x7 technical support Softude revamped the client's fundraising website by fixing the back-end glitches, improving UI/UX, and enhancing functionalities. We also automated their manual process of invoice payment processing.  Read More

Client Background-  This California-based startup offers a wide range of locksmith services, including emergency lockout assistance, lock repair and replacement, key duplication, smart lock installations, and more. Their team of highly skilled and certified locksmiths is committed to providing prompt and reliable services to both residential and commercial customers. Business Requirements-  Limited exposure to a broader customer base who rely on online search and recommendations Delay in handling multiple users’ request Difficulty in manually managing and tracking the technician journey post-service booking Proposed Solution-  The locksmith startup aims to fill this market gap by establishing a digital platform for locksmith services. Acting upon this, the client got in touch with Softude- a leading software development company- for website development to connect those in need of locksmith services with highly qualified and certified technicians. Application Features-  • User-friendly contact forms to book or schedule services • On-demand request call for emergency services • Quick search option to find technicians • Status tracking feature to track the hired technicians • Dispatcher dashboard to manage user requests and assign technicians manually or automatically • Online registration of technicians • Verification feature to confirm the identity of technicians Solution Impact- • 50% rise in bookings of locksmith services • 30-60 minutes of customer response time as opposed to 2-3 hours • 100% customer satisfaction with 24x7 availability of technicians • Quick verification of registered technicians • Easy management of technicians • Higher customer engagement with a mobile-responsive website • Increase in customer trust with transparency in payment Softude developed a mobile responsive website for a locksmith company. The website has features like a status tracking feature, dispatcher dashboard, verification feature, etc.? Read More

Client Background-  The luxury car segment is one of the highly profitable markets in the automotive industry. They have a high price tag and resale value. Over the past few years, the number of people willing to invest in luxury cars has increased. In Israel, sales of luxury cars surged by 88% during the covid, despite the economic crisis. This market segment has huge potential in the country. It is expected to reach a market value of over $240 Million in the future Business Requirements-  While going global, the client faced the following challenges in the product: Platform restriction as the app was originally built only for iOS users. As a result, the app had a limited reach.  Data migration to cater to international customers  No multi-lingual or multi-currency support in the application Proposed Solution-  To overcome these challenges, the client decided to revamp the existing mobile application. Our team engaged in a thorough discussion with the client, understanding their requirements and goals. Based on this discussion, we recommended the client to enhance the app's features and modify the app for multiple device platforms.  Solution Features-  Sign up via email ID or Apple ID or continue using Google for first-time users  Options to choose a car by brand, model, sub-model, year, distance traveled, price, fuel, color, etc. to create an advertisement  Image upload feature  Edit feature to make changes in the advertisement posted  Filter options for users to search cars by type, year of launch, price, etc  Bookmark to add a car advertisement to the list of favorites  Push notification feature to get quick reminders of newly posted advertisement  Softude modified the mobile application for multiple devices and enhanced its functionalities for global audience reach Read More

Client Background-  Our client is a multinational automotive company that specializes in manufacturing a wide range of trucks, buses, and vehicles for special applications. With operations spanning 38 countries, they have established a strong distribution network of 500+ dealers worldwide. Business Requirements-  Without a comprehensive digital platform, the vast service network of our client escalated vehicle servicing cases to their technical support helpdesk via emails and other ways of communication. The same process was followed to resolve issues. Solution-  To address these challenges, Softude developed a case management platform to streamline and automate the management of customer cases related to vehicle issues and repairs. Using the platform, the client can track and monitor the entire lifecycle of a vehicle case, the status of technical cases across the dealer network, and the progress and resolution time of their technical support helpdesk. The platform also serves as a direct line of communication between dealers, OEM call centers, CSM/ASM/RSM, and the technical support helpdesk. It also serves as a repository of the technical cases and their resolution for future reference. Application Features-  Service ticket creation and tracking Case assignment and routing Job card management Real-time status updates on each case and escalations Dashboard with KPIs and comprehensive reports Integration with CRM, on-road support system, and other systems Manage multi-channel communication between service dealers, technical support helpdesk and customers A knowledge base or a repository of resources that support agents in resolving Solution Impact- Since the implementation of our case management platform, the client has experienced significant improvements which include: 99.7% vehicle uptime Approx 1,600+ cases handled per day 50% improvement in productivity 40% improvement in resolution time Read More

Client Background-  Our client is a leading Indian financial institution expanding its operations in Maldives. With a diverse portfolio of financial products and services, our client offers a comprehensive range of solutions such as housing loans, land purchase, and home construction loans, as well as flexible home renovation financing options. Business Requirements-  As the banking landscape evolved with the advent of digital technology, customers’ expectations for convenient and seamless banking experiences left out our client at a disadvantage. Lengthy paperwork and manual processing of loan applications caused inconvenience and waste a lot of their customers’ time due to multiple visits to the banks. Proposed Solution-  The client realized that digital native customers long for self-service options without the need to visit brick-and-mortar banks for their financial needs. They need everything in the comfort of their homes and at their fingertips. Therefore, our client embarked on a digital transformation journey with a focus on developing a digital ecosystem for their tech-savvy customers. As their tech partner, Softude developed a mobile and web application to address their challenges and meet the evolving needs of their customers. Application Features-  The mobile application developed by Softude serves as a comprehensive platform for customers to access various services conveniently. Key features of the mobile application include: Apply for loan applications Track the application status Pay EMIs, advance, and balloon payments against the existing loan Track loan and payment history Raise inquiries Solution Impact- Our applications streamline the home loan application and approval process, bringing several benefits to the bank and its customers. 70% faster loan processing 50% increase in employees’ productivity with less paperwork and errors Full visibility on loan applications and their status 100% customer satisfaction Read More

Client Background-  Since 1991, our client has grown to become one of the largest sports goods retailers in the Maldives. They've also expanded their reach to Singapore through E-commerce operations. Over the past 30 years, they've developed relationships with more than 18 well-known international brands, covering sports gear, lifestyle products, fashion, water and surf equipment, and fitness gear. Business Requirements-  Though our client has an impressive presence in the local market and online, they were missing out on the business opportunities from the sizable segment of consumers who prefer mobile apps for shopping. Proposed Solution-  To cover the mobile-driven users and bring something unique to the market, our client came up with the idea to launch a mobile application with features that give users the convenience of shopping and tracking their physical activities and goals from a single platform. Softude helped the client in achieving this goal. Application Features-  Tracking of loyalty points Earning points through running and walking activities Tracking of consumed and burned calories Access to a database of foods and their nutritional information Setting and tracking fitness goals Solution Impact- 5X Customer base 1500+ app downloads 30% increase in monthly sales by targeting mobile-driven consumers 25% improvement in conversion Higher customer engagement Improved customer retention rate with loyalty rewards Softude developed a mobile application for a leading sports goods retailer, increasing their monthly sales by 30% and conversion rate by 25%. Read More

Client Background-  Our client is a leading supplier of digital products and office supplies based in California, US. They fulfill a wide range of workspace requirements of both individuals and corporate customers across the region. With the Net30 business model, our client aims to give their customers the convenience of buying digital products without making an immediate payment. And corporate customers are at an advantage as they get a credit limit for bulk purchases. Additionally, they have interesting membership plans for both existing and new customers to extend their experience of buying digital products. Business Requirements-  Our client was doing good in the market and within a few months, their customer base exceeded the figure of 70,000. The growth was commendable. However, their eCommerce website faced performance issues with a growing customer base as it was deployed on a shared and private server HostGator. This impacted their user experience. Proposed Solution-  Softude revamped and migrated the client’s eCommerce website from HostGator to an AWS cloud server. By harnessing the power of AWS, we empowered the website to handle increased traffic, delivering swift and uninterrupted user experiences to the users. We also implemented a disaster recovery architecture providing a safety net against potential disasters or unexpected downtime. The revamped eCommerce website now boasts faster load times. Solution Impact- 2,00,000+ registered users  30-40 daily transactions  90,000+ monthly orders  50% faster report extraction  33% surge in order conversion  Full visibility on order processing, inventory, etc.  Improved user experience with an optimized website  Increased revenue with repeat business  Softude revamped and migrated the client's eCommerce website to the AWS cloud for better management of an increased user base. We also improved the website's loading time by adding a disaster recovery architecture. Read More

Client Background-  Our esteemed client is the fastest-growing financial technology service provider based in Canada. They provide a full-service, omnichannel account origination, loan origination, and decisioning solution for credit unions across the country. Our client has an unwavering commitment to empowering financial cooperatives with state-of-the-art technology solutions.  Business Requirements-  Our client identified a significant gap in the technology landscape of credit unions, where outdated systems and lack of flexibility hampered credit unions’ capability to serve their members anytime, anywhere. Furthermore, their business processes were not streamlined across different channels, resulting in a fragmented member experience. Proposed Solution-  Softude emerged as the ideal software vendor partner, offering rapid and agile development services to meet the urgent deadline for releasing the new version to all client partners. We provided a dedicated team comprises of technical experts, project managers, and business analysts to the client for the successful launching of their latest roadmap enhancement release.  Softude efficiently delivered the release to all their client partners within a timeframe of 8 hours, setting a new record as the second and fastest release time. Solution Impact- The accelerated deployment of the new version of the platform by Softude has had several positive impacts on our client's business, including. Seamless omnichannel functionality enabling higher user engagement  Shorter cycle time of new client acquisitions  Speedy resolution of issues raised by client-partners  Increased credit union member base  Greater client-partner satisfaction due to the optimized platform Softude as a development and deployment partner of a leading FinTech solution provider enhanced the platform capabilities and delivered the platform release to all client partners in the second and fastest record time.  Read More

Client Background-  Our client is one of the Fortune Global 500 companies and a leading name in the automotive industry. They are one of the largest producers of heavy trucks, buses, and vehicles that are designed for various specialized purposes. They also offer vehicle servicing, vehicle body parts, and digital services for more profitable transport operations of their clients. To successfully offer these services, they have a huge network of dealers spanning across the globe.  Business Requirements-  Lack of real-time visibility into sales performance  Time-consuming sales approvals over emails  Limited transparency of sales data and documents  Delays in order processing and inefficient workflow Proposed Solution-  The client approached Softude to devise a solution that can effectively manage the sales processes and addressed the challenges and complexities raised due to the manual process. As a solution, we designed and developed a sales management system with the following functionalities. Tracking and monitoring of RFPs  Sales funnel management  Customer fleet tracking to drive repeat sales Sales process management for direct inquiries  Customer order processing and management  Vehicle demo scheduling  Customer relationship management  Aftermarket  Dashboard for analytics and reports Solution Impact-  50% surge in productivity  20% increase in sales and revenue  Strategic sales planning with real-time data and analytics  Accurate and comprehensive sales assessment  Repeat sales with effective fleet edging record management  Softude developed a sales management system with features like tracking and monitoring of RFPs, sales funnel management, fleet monitoring, a dashboard for analytics, etc. Read More

Company Background: DCGpac is a leading online provider of packaging materials and solutions in India. Catering to a wide range of industries, DCGpac aims to streamline the procurement of packaging supplies with a vast inventory and a user-friendly online platform. Solution & Features: To enhance its e-commerce platform, DCGpac integrated AI-driven solutions focusing on personalized product recommendations, automated customer service through chatbots, and predictive analytics for inventory management. The AI system analyzes customer behavior, purchase history, and browsing patterns to suggest the most relevant products, leading to a more personalized shopping experience. Integrations: Chatbots for Customer Service: Leveraging Natural Language Processing (NLP) to offer real-time assistance. Predictive Analytics: Integrating with the inventory management system to forecast demand and optimize stock levels. Personalization Engines: Utilizing AI to curate person Key Achievements: Increased customer satisfaction by 30% through personalized recommendations and efficient customer service. Reduced overstock inventory by 25% with predictive analytics. Boosted conversion rates by 15% through targeted product suggestions. Read More

Client Background-  Our client is a leading multinational automotive company specializing in the manufacturing of a diverse fleet of trucks, buses, and vehicles tailored for various specialized applications. They also go the extra mile to assist their customers during vehicle breakdown situations. Business Requirements-  Drivers had to make phone calls themselves to get help on the road if their commercial vehicle broke down. Coordination between the driver, the assistance provider, and the call centres often involved multiple calls, leading to delays, potential miscommunication, and monetary loss to vehicle owners. Proposed Solution-  Addressing these challenges required a more streamlined and efficient approach. Softude designed an integrated digital solution that bridged drivers, vehicle owners, call centers, service vans, service dealers, and technical experts for speedy on-road assistance and resolution. The application architecture is robust to handle the volume and real-time communication needs. Application Features-  • Simple interface for raising assistance requests • Dashboard for analytical insights on vehicle service and breakdown • Job card creation • Live tracking of service vans • Manage dealer details, location, and service van operator information • Ticket generation and assignment to the nearest service van engineer • Call tracking from initiation to closure • Real-time SMS updates on service status • Role authorization and escalation Solution Impact- • 80% TAT of technicians • 60% less vehicle downtime • On-time assistance to the drivers • Real-time alert of each service status • Easy management of service dealers Softude helped the client to offer 24x7 assistance to drivers during vehicle breakdown condition through an on-road vehicle breakdown assistance app, and improved their technicians' TAT by 80%. Read More

Client Background-  Our client is a subsidiary of a global leader in commercial and premium passenger vehicle manufacturing that deals with the production, distribution, and sale of trucks, buses, construction, and earth-moving equipment worldwide.  Business Requirements-  The client's sales and credit team were manually handling the loan and lease product offerings, including mandatory KYC (Know Your Customer), credit bureau, and pre-underwriting checks. Also, the data was stored on team members' local computers. Proposed Solution-  The automation includes the following phases of credit workflow: Collection of customers’ information and supporting documents Sharing the information related to the customer, co-applicants, and guarantors, and the deal with the sales and credit team. The information is shared only after obtaining the consent of customers and related parties Verification of supporting documents through KYC and credit bureau check Application Features-  Digital dashboard for insights on leads and cases Seamless onboarding of loan applicants, co-applicants, and guarantors Digital collection of KYC documents and instant validation to third-party APIs Automatic credit evaluation of loan applicants Integration with CIBIL and CRIF to fetch the credit bureau reports and create summaries using AI/ML algorithms Solution Impact- • 30-40% cost saving as compared to the manual process • 70% faster loan processing than before • 50% less turnaround time from Pre-lead to the agreement signing stage • From one week to less than 24 hours in KYC verification • Zero human interventions because of the self-service customer portal • Improved decision-making on the leads and cases  Softude has developed a loan origination portal for the rapid processing of loan origination, KYC, credit evaluation, and underwriting of deals. Automated all the customer due diligence and customer grading processes. Read More

AI Digitizes Handwritten and Faxed Prescriptions Summarizing Situation-  An Australian healthcare provider sought to upgrade its prescription system, which relied on hard-to-read handwritten and faxed prescriptions. Manual digitization achieved only 60% accuracy, causing problems for staff and patients alike. Business Challenges-  1. Legibility and Interpretation 2. Medication Errors 3. Patient Data Privacy Concerns 4. Time-Consuming Review Business Objectives-  To convert handwritten and faxed prescriptions into digital format. This will make prescriptions easier to read and more accurate, reducing the chances of medical mistakes, and ultimately improving patient safety and healthcare quality. Solution-  The client collaborated with Softude, a technology company that specializes in developing modern healthcare solutions. Our experts digitized their fax-based prescription management system using AI. Here's a step-by-step overview of the process: 1. Data Collection and Training 2. Text Conversion 3. Content Analysis 4. Privacy Compliance Solution Impact-  • 90% accurate digital prescriptions • Reduced risk of misinterpretation of prescriptions and medication errors • Reduced cost associated with fax machines • Time saved on clarifying prescriptions Read More

AI-Powered PTE App Client Background-  English proficiency is essential for visa applicants in countries like Canada and Australia. High scores in tests like PTE or IELTS boost visa approval chances. Many face time and understanding challenges. The Language Academy in Australia addresses these with its AI-powered site. It offers personalized learning, test courses, materials, mock tests, instant feedback, and over 3500 practice questions to maximize success rates. Its AI provides instant, detailed feedback for improvement. Business Requirements-  The website was beneficial for students' test preparation, offering courses and video tutorials. However, it lacked an app to assess PTE test readiness. The client sought a mobile app to simulate real test scenarios, tailoring courses to each student's proficiency, strengths, weaknesses, and learning pace. Solution-  Softude developed a mobile-based practice application by harnessing the power of Artificial Intelligence. It offers PTE mock tests that simulate real test conditions, allowing students to familiarize themselves with the format, question types, and time limit. The application also has an intelligent scoring mechanism to help students instantly receive scores and track their progress in real-time. Application Features-    Intelligent scoring Speech-to-text conversion AI Feedback on writing and speaking tests Result and performance comparison with other students Mock test scorecard and analysis Latest updated templates and exam prediction Solution Impact-   100K+ app downloads since its launch 30,000+ registered users 90-100% accuracy of the speech-to-text conversion Read More

AI Voice Bot for Easy Daily Print Log Entries Client Background-  A printing firm of 300+ staff faced inefficiencies from manually logging daily tasks. Workers from production to admin noted job times, quantities, materials, and client instructions in physical logbooks. Business Requirements- Significant hours wasted in text-based entry Inaccurate job card records due to typing errors and data entry mistakes Workers with low or medium levels of literacy were facing difficulty in logging daily work summaries due to task complexity These challenges were delaying reporting, analysis, and decision-making. Solution- Softude introduced a hands-free, interactive multi-lingual voice-bot. It prompts workers with specific questions to efficiently gather necessary information. Designed for easy use, especially by those with lower literacy, it allows voice-command entries and includes voice recognition for secure access. Compatible with over 50 languages, it's available on mobiles and tablets. Solution Impact-  40% time saved in the daily log entry. 35% reduction in data entry errors with voice command feature. 30% reduction in administrative workload Read More

Saved 500 plus man working hours in a year through transforming manual processes and eliminating human intervention Summarize the Situation Mike Wang CEO at Vanmile offers moving and delivery of items with qualified helpers and their trucks to customers. He along with one employee were managing all the coordination through phone calls: Customer -  Purchased item(s) pickup and delivery location, calculating service cost, negotiating cost, follow up with customer for releasing payment post-delivery etc. Helper – Multiple calls to know helpers’ availability based on customer requirement, booking helper’s slot for pickup, follow up with helper on pickup and delivery date, releasing payment post delivery Impact on Business Drivers, Helpers, movers & packaging service professionals across USA were not having any medium to connect with clients. 95% of Mike’s time goes in phone calls and coordination with customer and helper. This was becoming one of the key challenges because he was unable to think about expanding business. He cannot handle more work as more work requires more time in coordination and follow up. He left with two options either add team and increase operational cost or transform working through technology innovation that ease his life.    Resolution Understanding the challenge and its impact on Mike’s business, Systematix worked on designing and developing native mobile app for iOS and Android devices. This application connects Vanmile, its customer and qualified helpers in such a way, where Customer chooses exactly what type and level of service required - Out of Pickup & One Man, Truck & Two Men, Two Men, Freight Truck Upload the picture of the item Gets the service cost information Book the service though mobile application Helper gets notification based on criteria selected by customer Helper confirms service request based on availability Pickup item on schedule date Payment settlement automatically once item delivered Resolution’s Results Mike’s biggest relief was to get enough time to explore the possibility of expanding business reach Total phone call time reduced from 5 hours to max 15mins per day Automatic payment settlement among Vanmile, its customer and helper post item delivery No conversation for negotiating cost with customer Vanmile now able to provide quote for the service without looking at the items to be moved Alert notifications system to customer and helper on various occasions helps all the partied updated Client Testimonial Saving my lot of time is one of the key achievements of the project. I really liked the way Systematix worked on this application and made my working hours more productive and life easy. Together, we have developed many features like reward point for helper, clicking and uploading items pictures, auto price calculation, helper experience sharing and letting Vanmile know extra expenses made during transporting items, are some of the excitements of the app. I strongly recommend Systeamtix for their work.  I appreciate their objective of getting ROI to client from the work they do. I wish them good luck and keep on working with them. Mike Wang CEO at Vanmile Read More

LlamaCuba was struggling with their Mobile app. The relaunched new app, within just 30 working days witnessed higher user engagement, downloads and positive reviews Summarizing Situation Poor UI/UX, random application crashes, critical functional bugs were hampering the wide usage and popularity of Llamacuba application. LLAMACUBA connects you with Family and Friends in Cuba, with superb quality and excellent competitive price in the market. The app allows users to call abroad using their mobile devices over Wi-Fi or mobile data. Pablo Bertuzzi, CTO at LlamaCuba was in a process to revamp their mobile application because of following challenges: Poor user experience Unappealing user interface Application authenticity Unexpected random crashes Critical functional bugs Impact on Business LlamaCuba was unable to showcase the value of international calling at competitive rates, no call drop in low network connectivity, in the absence of well architected and easy mobile interface. Therefore, the major impacts were: Delay in expansion plan Dropping mobile app downloads Higher uninstalls by existing users Negative app reviews Resolution Pablo’s biggest concern was to re-launch this application mitigating all the challenges asap. His main criteria for selecting a vendor was, the one who can quickly rebuild this application and provide end-to-end services (Business analysis, Designing, Development and Quality Testing) and post launch support under one roof.   Systematix took this task and redeveloped flawless application in just 30 working days. It was a native application development created for both iOS and Android devices. They were also looking to develop this new version in two languages English and Spanish. Resolution’s Results Pablo and LlamaCuba team could see following changes after the new app launch Over 60000 downloads till date Application rating changed from 1.5 stars to 3.5 stars Application now up and running in 5 countries Client Testimonial We need to have a strong mobile app interface to make this application up and running for CUBA community around the globe. We were struggling with this and looking out for talented technology service provider who can support us in creating this native application for iOS and Android devices. The challenges were also hindering our expansion plan. We found Systematix proactive in every aspect of having proper communication, good project understanding, sharing proposal timely, quick and quality development meeting all deadline in 30 working days. It’s been a year now with Systematix where together we have added numerous features in the application and look forward to having long term meaningful relationship with them. Pablo Bertuzzi CTO at LlamaCuba Read More