Overview About Technical Drive

Migrating to the Cloud Moving email, file sharing and data to the cloud The Challenge Prior to coming on board with Technical Drive, our automotive client was running several stand-alone PCs with data stored across several machines.  Email was hosted with POP accounts.   The Solution Technical Drive migrated all mail and data to Microsoft O365, so it is securely centrally stored, maintained and easily accessible.  All PC’s were added to Azure AD to enable enhanced security and authentication control.  This allows agile working and consistency of performance and back up as standard.

IT Manager Support Offering additional support for their inhouse IT Manager The Challenge Our client had an in-house IT manager who was responsible for the IT systems of the UK branch for a multinational brand.  He had an IT junior for the day-to-day desktop support and handled projects and bigger issues quite often internally.  The Solution Technical Drive offers IT management for business as an ad-hoc escalation if there are any problems that can’t be fixed internally and to carry out and advise on projects that they may not have the knowledge or time to carry out themselves.   This allows them to focus on the day-to-day running of the IT systems, but also means that they are not alone in devising and deploying solutions that they may not have experience or knowledge of.

Office move disaster recovery plan Hosted Solution and Disaster Recovery Client was required to vacate their premises by a specified date.  The date fell short of their new premises being available to move into. This meant that the core infrastructure could not be housed anywhere. It was during the pandemic which meant a lot of users were already working from home and relying on their connectivity to the core infrastructure.   Technical Drive assessed the situation and advised them to moveadvised to move their physical servers to the Technical Drive Data Centre.  The servers were migrated over a weekend, all users were able to connect on Monday morning with no issues.  The customer has now moved into their new premises but opted to retain the server in the TD Data Centre providing a more secure and cost effective server management.

Becoming your Internal IT Helpdesk Support We recently supported a Birmingham-based charity by taking over their IT helpdesk, so all internal IT issues and tickets were sent to our Rapid Response Team The Challenge Do you have an IT Manager or a team of internal IT Helpdesk professionals who are overwhelmed? Is your in-house IT team spending all day on day-to-day issues without having the opportunity to be proactive? A Birmingham-based charity has recently had this exact problem, facing difficulties in finding enough time to complete tasks, with their internal IT manager and support team spending all of their time dealing with email issues, slow PCs, printer problems, and so on. The Solution We've recently assisted this Birmingham-based charity with their internal IT support. When taking on this case, we had two options: either to support with their proactive IT outside of their day to day issues or take over their IT helpdesk. We went with the latter meaning that all of their internal IT issues and tickets were directed to our Rapid Response Team instead. This has resulted in a significant improvement in ticket response time, since we have a larger, more experienced team to handle their staff's IT issues. Also, their internal IT Manager and team now have the time and head space to review their IT infrastructure to be more proactive for the future of their IT. Since making the transition their IT Manager has already been able to commence their new project of migrating to the cloud, updating their IT security, and decommissioning servers. The client commended the support they received from us saying: "the issue was dealt with in a professional and quick manner and most importantly sorted. Very grateful to the person that dealt with my case". They now have a happier IT team with more drive, a more efficient workforce, and a brighter IT future. If you think you will benefit from additional IT Helpdesk Support for your company, please get in touch.