Country
State
Cities
Call Centre Company
2000
$100 - $149/hr
50 - 249
Yugoslavia
The Company was founded in 2000 by Dr. Ahmed Tahlak, an ambitious UAE national, who has extensive experience in having worked with various Govt. entities. TSC specializes in business consulting and outsourcing solutions. It offers a range of business and knowledge services to companies that seek top of the line operational excellence along with long term sustainability. Dr. Tahlak has been a call center guru, Training and Development Professional and a Consultant. He is well versed with different geographies and cultures across the globe. He’s also a recipient of the Entrepreneur of the Year, Best Consulting and Service Company awards in 2004, recognized and presented by His Highness Sheikh Mohammed Bin Rashid Al Maktoum, Prime Minister of UAE and Ruler of Dubai.
Explore The TeleServices Company office locations and service areas.
Sheikh Zayed Road Dubai Dubai Yugoslavia 333840
971 4331 1463
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What core services does The TeleServices Company provide?
The firm specializes in business process outsourcing, offering services such as customer support, lead generation, technical support, and back-office operations. These solutions are designed to help businesses streamline their operations and improve customer engagement.
Which industries does the company serve?
The company caters to a diverse range of sectors, including telecommunications, healthcare, finance, e-commerce, and logistics. This broad industry experience allows for the delivery of tailored support solutions that meet the specific regulatory and operational needs of each sector.
Where is the company headquartered?
The TeleServices Company is based in the United Arab Emirates, with its primary operations centered in Dubai. This location allows the firm to serve both regional and international clients effectively.
Does the company offer multilingual support services?
Yes, the firm provides multilingual support capabilities to assist global businesses. This ensures that clients can communicate with their customers in their preferred languages, enhancing the overall customer experience.
How does the company ensure quality in its service delivery?
Quality assurance is maintained through rigorous training programs, continuous performance monitoring, and the use of advanced analytics. These measures ensure that all service level agreements are met and that high standards of professionalism are upheld.
Can businesses hire dedicated teams for their projects?
Yes, the company offers dedicated team models where professionals are assigned exclusively to a client's account. This approach provides businesses with full control over the workflow and ensures that the team is fully aligned with the client's specific goals.
Does the company handle high-volume customer support tasks?
The firm is equipped to manage high-volume customer support requirements through scalable infrastructure. Whether handling inbound inquiries or outbound campaigns, the operations are designed to handle significant traffic while maintaining service quality.
What is the typical process for starting a partnership?
The engagement process begins with a consultation to understand specific business requirements. Following this, a customized solution is proposed, and once agreed upon, the transition and onboarding phase commences to integrate the services seamlessly into the client's existing operations.
Does the company provide support for startups?
Yes, the firm works with businesses of all sizes, including startups. Flexible service models are available to help new companies scale their operations efficiently without the burden of managing large in-house support teams.
How can potential clients contact the company for a quote?
Interested parties can reach out through the contact form available on the official website. Alternatively, contact details including phone numbers and email addresses are provided on the site to facilitate direct communication with the sales team.
Does the company offer technical support services?
Technical support is a key offering, covering troubleshooting, product assistance, and help desk services. The team is trained to handle complex technical queries, ensuring that end-users receive accurate and timely resolutions.
What makes this company a suitable choice for outsourcing?
The firm distinguishes itself through a combination of industry expertise, a focus on operational efficiency, and a commitment to client satisfaction. By leveraging advanced technology and skilled personnel, the company helps businesses reduce overhead costs while improving service delivery.
Is the company capable of managing outbound sales campaigns?
Yes, the company manages outbound campaigns, including lead generation and telemarketing. These services are executed by trained professionals who focus on driving results and expanding the client's market reach.
Are the services available 24/7?
The company offers flexible scheduling options, including 24/7 support availability. This ensures that clients can provide round-the-clock service to their own customers, regardless of time zone differences.
Does the company handle back-office administrative tasks?
Back-office support is a core component of the service portfolio. This includes data entry, document processing, and other administrative functions that allow clients to focus on their primary business objectives.
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