Country
State
Cities
People & Technology
2013
NA
1000 - 9999
Indonesia
PT Transcosmos Indonesia is a joint-venture company between Transcosmos inc and CBN (member of Salim Group) transcosmos inc. reached a basic agreement pertaining to establishment of the joint venture company with CBN (member of Salim Group) on June 2013. PT transcosmos Indonesia offer integrated call center services such as Call Center, Social Media Management, Voice Of Customer Analysis, Digital Marketing and eCommerce Solution that supported by the know-how accumulated by transcosmos through its 45+ years’ experience in the Asian region markets such as Japan, China, and South Korea. transcosmos started business in 1966 as a pioneer in the information processing outsourcing business in Japan. Since then it has combined superior “human resources” with the most up-to-date “technological” capabilities to enhance the competitive strength of its corporate clients by providing them with high value added and superior services.
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RDTX Tower Lantai 7 Jalan Professor Doktor Satrio Kav.E4 No.6 Setiabudi Kuningan Timur RT.5/RW.2 Kuningan Kuningan Tim. Setia Budi Kota Jakarta Jakarta Indonesia 12950
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What core services does Transcosmos Indonesia provide?
Transcosmos Indonesia offers a comprehensive suite of digital transformation services. These include contact center operations, digital marketing, e-commerce support, and business process outsourcing. The company focuses on helping businesses optimize their customer experience and operational efficiency through integrated digital solutions.
Which industries does Transcosmos Indonesia serve?
The company supports a wide range of sectors, including retail, finance, automotive, consumer goods, and technology. By leveraging deep industry expertise, it provides tailored solutions that address the specific operational and customer engagement challenges faced by businesses in these diverse markets.
Where are the office locations for Transcosmos in Indonesia?
Transcosmos Indonesia operates primarily out of Jakarta. The company maintains professional facilities designed to support large-scale contact center operations and digital service delivery for clients across the region.
How does the company approach digital marketing for clients?
Digital marketing services include end-to-end management of online campaigns, social media engagement, and performance marketing. The approach focuses on data-driven strategies to increase brand visibility, drive customer acquisition, and improve overall conversion rates across various digital channels.
Does Transcosmos provide e-commerce support services?
Yes, the company offers full-scale e-commerce support, often referred to as E-commerce One-Stop Services. This includes website development, store operations, customer support, order fulfillment, and digital marketing to help brands establish and grow their online presence effectively.
What is the focus of the contact center services offered?
The contact center services are designed to enhance customer satisfaction through multi-channel support, including phone, email, and chat. The focus is on delivering high-quality, professional interactions that reflect the client's brand values while maintaining operational efficiency and scalability.
How can potential clients get in touch with the team?
Interested parties can reach out through the official website by filling out the contact form. This allows the team to review specific business requirements and provide relevant information regarding service offerings and potential collaborations.
Is Transcosmos Indonesia part of a larger global organization?
Yes, Transcosmos Indonesia is part of the global Transcosmos Inc. network, which is headquartered in Japan. This global presence allows the local entity to leverage international best practices, advanced technologies, and extensive experience in digital transformation.
What is the primary goal of the digital transformation services provided?
The primary goal is to help businesses accelerate their digital evolution. By integrating people, processes, and technology, the company assists clients in streamlining operations, improving customer engagement, and achieving sustainable growth in an increasingly digital marketplace.
Does the company handle customer support for large enterprises?
Yes, the company specializes in managing large-scale customer support operations for enterprise-level clients. The infrastructure and staffing models are built to handle high volumes of inquiries while maintaining strict quality standards and service level agreements.
How does the company ensure quality in its service delivery?
Quality is maintained through rigorous training programs, standardized operational procedures, and continuous performance monitoring. By utilizing advanced analytics and feedback loops, the company ensures that service delivery remains consistent and aligned with client expectations.
What role does technology play in the services offered?
Technology is central to all service offerings, acting as an enabler for efficiency and innovation. From CRM systems in contact centers to advanced analytics tools in digital marketing, the company employs modern technology stacks to deliver measurable results for clients.
Can the company assist with social media management?
Yes, social media management is a key component of the digital marketing services. This includes content creation, community management, and monitoring engagement to ensure brands maintain a positive and active presence on social platforms.
What is the company's experience level in the Indonesian market?
With a long-standing presence in Indonesia, the company has accumulated significant experience in navigating the local market landscape. This deep understanding of local consumer behavior and business environments allows for the delivery of highly effective and culturally relevant solutions.
Are the services customizable for specific business needs?
Yes, services are highly customizable. The company works closely with clients to understand their unique business goals and challenges, tailoring solutions to fit specific operational requirements and strategic objectives.
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